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Remote Customer Experience Analyst Jobs in Springfield, IL

EverCommerce

Analyst, Growth

Springfield, IL · On-site +1

$75K - $85K/yr

... customer experience applications. Learn more at EverCommerce.com. We are building an ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

DocuSign

Sr. Travel & Expense Analyst

Springfield, IL · On-site +1

$37.20 - $53.68/hr

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... Experience interpreting complex data and presenting it through effective visualizations

EnthuZiastic

Growth Hacker - Remote

Springfield, IL · Remote

... experience, optimize product features, and iterate based on user feedback to drive growth. Customer ... Collect and analyze data to gain insights into user behaviour, product usage, and marketing ...

Lantern

Strategy Analyst

Springfield, IL · Remote

Your customers aren't just the individuals using your product. They are the driving factor in your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

DataAnnotation

SOC Analyst - AI Trainer

Springfield, IL · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and ... world experience to validate whether the outputs actually hold up in practice. That's where you ...

Maximus

Project Controller Analyst

Springfield, IL · Remote

This role is remote. The Project Control Analyst provides program and project control support ... experience providing business operations, project control, or program support services ...

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All JobsRemote Customer Experience Analyst JobsRemote Customer Experience Analyst Jobs in Springfield, IL

Remote Customer Experience Analyst information

See Springfield, IL salary details

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How much do remote customer experience analyst jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote customer experience analyst in Springfield, IL is $40.15, according to ZipRecruiter salary data. Most workers in this role earn between $32.16 and $45.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Springfield, IL? For Remote Customer Experience Analyst jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Springfield, IL look for? The top searched job categories for Remote Customer Experience Analyst jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Customer Experience Analyst jobs? Cities near Springfield, IL with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you

Remote Customer Success Representative

McQuade Organization

Springfield, IL • Remote

Full-time

Posted 18 days ago

Job description

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help them understand and utilize their benefits. No cold calling is required—qualified clients are provided.

If you enjoy helping people, building relationships, and working from home, this could be an excellent career opportunity.

  • Strong communication and interpersonal skills
  • Customer service, hospitality, retail, sales, or call center experience preferred
  • Comfortable using Zoom, email, and computer applications
  • Self-motivated and coachable
  • Ability to work independently in a remote environment
  • High school diploma or equivalent

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