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Remote Customer Experience Analyst Jobs in Springfield, IL

Globe Life

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Remote Customer Service and Sales Associate

Chicago, IL · Remote

$60K - $80K/yr

Job Overview As a Remote Customer Service and Sales Associate , your key role includes developing ... Prior sales or any client-facing experience preferred * Great communication skills and a genuine ...

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EverCommerce

Analyst, Growth

Springfield, IL · On-site +1

$75K - $85K/yr

... customer experience applications. Learn more at EverCommerce.com. We are building an ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

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$18

$40

$67

How much do remote customer experience analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer experience analyst in Springfield, IL is $40.15, according to ZipRecruiter salary data. Most workers in this role earn between $32.16 and $45.48 per hour, depending on experience, location, and employer.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.
More about Remote Customer Experience Analyst jobs
What are popular job titles related to Remote Customer Experience Analyst jobs in Springfield, IL? For Remote Customer Experience Analyst jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Springfield, IL look for? The top searched job categories for Remote Customer Experience Analyst jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Customer Experience Analyst jobs? Cities near Springfield, IL with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Springfield, IL as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 29% Physical, and 71% Remote job distribution, with an average salary of $83,521 per year, or $40.2 per hour.
Remote Customer Service and Sales Associate

Remote Customer Service and Sales Associate

Globe Life

Chicago, IL • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

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Globe Life Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

183rd of 258 rated insurance

Job description

Job Overview

As a Remote Customer Service and Sales Associate, your key role includes developing customer relationships, implementing success, contributing to sales efforts and acting as a customer advocate within our organization – ensuring customer satisfaction throughout the sales cycle. The ideal candidate is customer-oriented and motivated to grow within a dynamic and fast-paced sales environment.
If you enjoy working with people, spotting opportunities, and making things happen, this role is for you.
Key Responsibilities

  • Handle inquiries via email and phone ensuring timely and effective responses.
  • Assist clients with product selection and providing personalized recommendations
  • Guide clients through the process while providing ongoing support meeting the company objectives.
  • Ensure ongoing client engagement through consistent and organized communications.


What Makes You a Great Fit

  • Prior sales or any client-facing experience preferred
  • Great communication skills and a genuine interest in helping people.
  • Knowledge in using Zoom and dialing applications.
  • Active license in life and health insurance is highly preferred. If not, must be willing to obtain (License assistance for qualified applicants)


Perks & Opportunities

  • 100% Remote / Work from Home setup
  • Flexible schedule for better work-life balance.
  • This role offers an uncapped commission-based plus bonuses that is paid weekly.
  • Opportunity for long-term residual income potential, giving you unlimited earning potential based on your work ethic.
  • Recognition, bonuses, and all-expense-paid incentive trips.
  • Health benefits available after 90 days.
  • Comprehensive training program provided - no prior experience required
  • Opportunities for career growth and leadership development.
  • Be part of a supportive, award-winning team culture.


How to Apply
If you’re ready to start a rewarding career helping clients while enjoying the freedom of remote work, we’d love to hear from you! Submit your application today and take the first step toward building a career where you can make a difference.

Company Description

AO Globe Life
We are in a facet of the life insurance industry that very few people know about. We meet with our families virtually to assist them with the benefits that best fits their needs Our mission is to protect every child and serve all working people with associates covering 60 territories in the US & Canada.

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