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Remote Customer Experience Analyst Jobs in Springfield, IL

HB Travels

Booking Coordinator (Remote)

Springfield, IL · Remote

$17 - $21.75/hr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We#39;re looking for an organized ... Whether you#39;re experienced in customer service or looking to build a career in the travel ...

HB Travels

Booking Coordinator (Remote)

Springfield, IL · Remote

$20K - $45K/yr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We're looking for an organized and ... Whether you're experienced in customer service or looking to build a career in the travel industry ...

Hshs

Epic Analyst II-HIM/Identity

Springfield, IL · On-site +1

$34.21 - $51.31/hr

Corporate Services o Schedule: Full Time, 40 hrs/wk o Location: 100% remote, accepting applicants ... Experience Qualifications * 3 years of Epic Application Analyst or related experience is required ...

Hshs

Epic Analyst I-Lumens

Springfield, IL · On-site +1

$31.03 - $46.54/hr

Corporate Services o Schedule: Full Time, 40 hrs/wk o Location: 100% remote, accepting applicants ... Experience Qualifications * 1 year of healthcare IT, clinical, hospital/ambulatory business office ...

IAG

Be Seen First

Mergers and Acquisitions Advisor/Independent Contractor/Remote

Springfield, IL · Remote

M&A Advisor (100% Remote) Warm Leads Provided. CRM Backed. Capitalize on the Silver Tsunami. 100 ... Successful advisors with execution experience will have the future opportunity to run and sell ...

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All JobsCustomer Experience Analyst JobsRemote Customer Experience Analyst JobsRemote Customer Experience Analyst Jobs in Springfield, IL

Remote Customer Experience Analyst information

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How much do remote customer experience analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote customer experience analyst in Springfield, IL is $40.15, according to ZipRecruiter salary data. Most workers in this role earn between $32.16 and $45.48 per hour, depending on experience, location, and employer.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are popular job titles related to Remote Customer Experience Analyst jobs in Springfield, IL?

For Remote Customer Experience Analyst jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Analyst jobs in Springfield, IL look for?

The top searched job categories for Remote Customer Experience Analyst jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Customer Experience Analyst jobs?

Cities near Springfield, IL with the most Remote Customer Experience Analyst job openings:

Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Springfield, IL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,521 per year, or $40.2 per hour.

Data Specialist/EDW Medicaid SME

3B Staffing LLC

Springfield, IL • Remote

Full-time

Posted 3 days ago

New

Job description

Title: Data Specialist/EDW Medicaid SME

Type: Contract

Location: Remote, will need to travel quarterly to Springfield, IL

Job Summary:

seeking a highly experienced EDW Medicaid Subject Expert - Data Specialist

This position is a Medicaid Subject Matter (SME) Expert for the Illinois Enterprise Data Warehouse supporting the State of Illinois Medicaid program. This role requires significant expertise of Medicaid Enterprise System modules and data warehousing or decision support systems. This role provides the guidance and direction to support a large data warehouse implementation and maintenance & operations. The selected SME will provide the required decisions for the business and technical team members to modify, change, enhance or correct within the system, related to claims, provider, and recipient data.

Roles in this function will partner with stakeholders to understand data requirements and support development tools and models such as interfaces, dashboards, data visualizations, decision aids and business case analysis to support the organization. Additional roles include producing and managing the delivery of activity, value analytics and critical deliverables to external stakeholders and clients. This is a telecommuting position with some (<25%) required travel to Springfield, IL for onsite customer meetings.

Primary Responsibilities:

  • Provide direction, guidance and recommendations supporting decision making for large Medicaid data warehouse implementation and operations.
  • With the specialized knowledge of the Medicaid and Children's Health Insurance Programs, lead and guide internal and external stakeholders to make determinations relating to complex processes involving claims processing/adjudication, recipient/provider eligibility, and third-party liability.
  • Proactively identify and understand state Medicaid agency data needs and determines the recommended solution to meet them with credible reason, justification and validated proof of concepts.
  • Direct technical and business teams on healthcare topics understanding and utilizing healthcare data appropriately.
  • Proactively suggest and recommend enhancements and improvements throughout the project processes, driven by Medicaid best practices, standards and policies.

Required Qualifications:

  • More than ten (10) years of experience in information technology with five (5) years of experience working directly with/for State Medicaid agencies or equivalent supporting business initiatives through data analysis, writing business requirements and testing/validation of various systems.
  • More than five (5) years of experience serving as the subject matter expert for CMS and State Medicaid federal reporting, including T-MSIS, PERM, MARS, and other CMS-mandated submissions, ensuring data accuracy, compliance, and audit readiness.
  • Understanding of claims, recipient/eligibility, and provider/enrollment data processes.
  • Advanced SQL proficiency with over 5 years of experience analyzing large Medicaid data sets (claims, eligibility, provider, and federal extracts) within an EDW environment.
  • Knowledge of the Centers for Medicare and Medicaid Services reporting requirements and the programs covered.
  • Excellent verbal/written communication and presentation skills, manager/executive/director-level client facing, team collaboration, and mentoring skills.
  • Strong culture fit, demonstrating our culture values in action (Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance).
  • Ability to travel to Springfield, IL two (3) to three (4) times per year.

Preferred Qualifications:

  • More than 2 years of experience in HEDIS, CHIPRA or similar quality metrics
  • Experience with data analysis using Teradata Database Management System or other equivalent database management system.
  • Experience using JIRA, Rally, DevOps or equivalent.
  • Previous experience on large implementation project.

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