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Remote Customer Experience Analyst Jobs in Springfield, IL

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Remote Insurance Agent

Springfield, IL · Remote

$60K - $110K/yr

Prior experience in sales, customer service, or financial services * Background in remote or independent contracting roles * Leadership or team-building experience Compensation and Benefits First ...

HMG Careers

Sales Consultant Remote

Franklin, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Agent

Springfield, IL · Remote

$69K - $150K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Southern View, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Mechanicsburg, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Tallula, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Blue Mound, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Middletown, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Waverly, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Ashland, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Buffalo, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Virden, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Assumption, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Experience Analyst JobsRemote Customer Experience Analyst JobsRemote Customer Experience Analyst Jobs in Springfield, IL

Remote Customer Experience Analyst information

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How much do remote customer experience analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote customer experience analyst in Springfield, IL is $40.15, according to ZipRecruiter salary data. Most workers in this role earn between $32.16 and $45.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Springfield, IL?

For Remote Customer Experience Analyst jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Analyst jobs in Springfield, IL look for?

The top searched job categories for Remote Customer Experience Analyst jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Customer Experience Analyst jobs?

Cities near Springfield, IL with the most Remote Customer Experience Analyst job openings:

Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Springfield, IL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,521 per year, or $40.2 per hour.

Senior z/OS Administrator / Systems Programmer (Remote)

DivIHN

Springfield, IL • On-site, Remote

$85K - $115K/yr

Full-time

Posted 29 days ago

Job description

For further inquiries regarding the following opportunity, please contact our Talent Specialist, Abdul at (224) 507-1295 or Saravanakumar at (224) 507-1183 or Ragu at (224) 704 1713 or Justeen at (224) 394-4903
Title: Senior z/OS Administrator / Systems Programmer (Remote)
Location: Remote
Duration: 6 Months
Working Hours: 37.5 hours per week, with 7.5 hours per day.
Initial 2 days onsite visit (Springfield, IL) is required for onboarding purposes; the rest of the engagement will be remote.
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Job Description
Job Summary:
• The Senior z/OS Administrator / Systems Programmer is responsible for the overall administration, maintenance, security, and optimization of the organization's z/OS mainframe environment.
• This role requires deep expertise in z/OS system internals, storage and hardware management, networking, and virtualization.
• The Senior Administrator ensures high availability, reliability, and performance of mission critical mainframe systems while supporting modernization initiatives and maintaining robust operational documentation.
Key Responsibilities:
1. z/OS System Administration:
Install, configure, maintain, and administer z/OS operating systems. Perform performance tuning, system health checks, problem determination, and root cause analysis to ensure stable and efficient system operation.
2. Storage Management:
Manage DASD and tape storage environments, oversee allocation and placement of datasets, perform capacity planning, and implement backup and recovery strategies using DFSMS and related technologies.
3. Hardware Infrastructure Management:
Maintain and support IBM mainframes, storage subsystems, and peripheral hardware. Coordinate and execute hardware upgrades, lifecycle maintenance, and incident remediation.
4. System Security:
Implement and maintain mainframe security controls to safeguard data and system resources. Utilize security tools, monitor access, and ensure compliance with established cybersecurity and audit requirements.
5. Performance Monitoring and Optimization:
Monitor system performance using RMF, WLM, and other tools. Identify performance bottlenecks and implement tuning strategies to enhance resource utilization, throughput, and reliability.
6. z/OS TCP/IP and Networking Administration:
Administer and support all networking components within the z/OS environment, including TCP/IP configuration, network security, connectivity troubleshooting, and performance tuning.
7. z/VM and Virtualization Support:
Install, configure, and maintain z/VM environments. Build, administer, and support virtualized Linux servers running under z/VM, ensuring stable interoperation with z/OS and supporting workloads.
8. Documentation and Knowledge Transfer:
Develop and maintain detailed documentation for system configurations, procedures, standards, and operational policies. Provide guidance, training, and mentorship to junior staff and operational support teams as needed.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• More than 10 years of hands on experience as a z/OS administrator or systems programmer in an enterprise environment.
• Expert level knowledge of z/OS internals, subsystems, utilities, and operational best practices.
• Strong proficiency in DASD management, DFSMS, tape management, catalog management, and related storage technologies.
• Solid understanding of IBM mainframe architecture, hardware components, and system integration.
• Experience with performance tools such as RMF, WLM, Omegamon, and similar monitoring solutions.
• Effective communication skills and ability to work both independently and collaboratively.
• Strong analytical and troubleshooting skills with a focus on reliability and operational excellence.
Additional Technical Requirements:
• Deep knowledge of JES2, WLM, SMF, ICSF, DFSMS, ISPF, TSO, 3270 interfaces, TCP/IP, SMP/E, ISH, OMVS, Omegamon, and z/OS Connect.
• Familiarity with third party tools including Syspertec Virtel (browser based 3270 emulator), Rocket TMON (monitoring tool), and Chicago Soft QuickRef (reference tool).
• Experience supporting IBM software such as Tivoli Workload Scheduler, Fault Analyzer, File Manager, zSecure, DB2 Tools, and zLinux.

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