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Remote Customer Advocate Jobs in Springfield, IL

Troxell

Personal Lines Manager

Springfield, IL · On-site +1

$80K - $105K/yr

We're not just an insurance agency -- we're educators, advocates, and problem solvers committed to ... Address business inquiries from customers and team members in a professional manner. * Identify ...

CSC Corptax

Client Success Manager

Springfield, IL · Remote

Client Success Manager Remote-Americas Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm ... The CSM role is a customer-focused professional with the drive to understand tax technology and ...

Lantern

Strategy Analyst

Springfield, IL · Remote

Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the ... Your customers aren't just the individuals using your product. They are the driving factor in your ...

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Remote Customer Advocate information

See Springfield, IL salary details

$14

$21

$46

How much do remote customer advocate jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote customer advocate in Springfield, IL is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.37 per hour, depending on experience, location, and employer.

What is a Remote Customer Advocate job?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What does a typical day look like for a Remote Customer Advocate?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.
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What cities near Springfield, IL are hiring for Remote Customer Advocate jobs? Cities near Springfield, IL with the most Remote Customer Advocate job openings:
Remote Customer Advocate jobs near you
Territory Sales Manager

Territory Sales Manager

MARK VII EQUIPMENT INC

Springfield, IL • On-site, Remote

$70.04K - $82.40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Territory Sales Manager
Location: Remote - Chicagoland Area
Salary: $70,036 - $82,395 + Monthly Commissions
Company: Mark VII Equipment Inc. - North America's leading car wash system manufacturer
Why Mark VII
As part of the global WashTec Group, Mark VII combines German engineering with American ingenuity to deliver cutting-edge car wash systems. We're a team of passionate problem-solvers committed to excellence and continuous improvement. Your work here will directly impact on how our products are built and delivered.
About the Role
Join Mark VII and help shape the future of manufacturing. As a Manufacturing Engineer, you'll be the critical link between design and production-driving process improvements, launching new products, and solving real-world challenges in a fast-paced, collaborative environment.
Key Responsibilities
  • Apply consultative selling techniques, which includes performing site analyses, creating business cases and presentations, and managing metrics for customers and prospects, to address their needs with the right solutions.
  • Successfully acquire new accounts and retain existing accounts in your sales territory
  • Implement our sales strategy, and coordinate and plan your sales activities using state-of-the-art CRM software
  • Serve as primary contact, sought after expert and customer advocate both internal and external for assigned and new accounts
  • Be an expert in the car wash industry and on all Mark VII/WashTec product offerings

Qualifications
  • Bachelor's degree (B. A.) or equivalent from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • 3-5+ years in sales with a proven track record of success
  • Significant experience cold calling, prospecting, and closing sales.
  • Strong knowledge of business plans, budgeting and developing strategies for market penetration.
  • Understanding of financial reports, including contribution margins, profit and loss statements, budgeting and return on investment calculations.
  • Excellent communication skills (written and verbal) is a must.
  • Ability to read and comprehend documents.
  • Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint) and
  • Salesforce

What We Offer
  • A base salary annually (depending on qualifications and experience) plus commission.
  • Comprehensive benefits: medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Paid time off, holidays, and flexible scheduling
  • Monthly Car allowance
  • Commission
  • A culture that values innovation, collaboration, and professional growth

Behaviors We Value
  • Integrity: We operate with unwavering integrity and a commitment to ethical standards.
  • Accountability: You're dependable under pressure, consistently meeting deadlines and delivering results.
  • Passion & Drive: We're a team of high-energy professionals focused on impactful execution. Your enthusiastic, "can-do" attitude will inspire those around you.
  • Strong Work Ethic: You're driven to make a real impact. While we champion work-life balance, we also expect a strong commitment to doing whatever it takes to succeed in our fast-paced environment.
  • Customer-Focused: You instinctively put the customer first, shaping every task and decision with their needs in mind.
  • Supportive Team Player: You bring emotional intelligence and common sense to the team, supporting your colleagues and contributing to our positive culture.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to perform work in a sedentary position for extended periods, with frequent use of a computer, keyboard, and mouse.
  • The role requires close visual acuity to perform activities such as analyzing data, creating designs, and viewing a computer terminal.
  • Clear and effective verbal communication skills are essential for collaborating with team members and external stakeholders.
  • The ability to occasionally lift and move up to 10 lbs. of equipment or documents.

About Mark VII Equipment Inc. - Manufacturing Excellence in Vehicle Wash Systems
Mark VII Equipment Inc. is the North American subsidiary of WashTec AG, the global leader in vehicle wash technology based in Germany. Every day, over 2 million vehicles worldwide are cleaned using our cutting-edge equipment-designed, built, and supported by teams like ours.
We serve a wide range of customers, including gas stations, convenience stores, retail car wash operators, auto dealerships, and fleet managers. Our product portfolio includes:
  • SoftWash XT® & SoftWash DF®
  • AquaJet XT®
  • ChoiceWash XT®
  • AquaDri®
  • JetWash®
  • SoftLine® & SoftLine2®
  • A full suite of chemicals and ancillary equipment

As a Territory Sales Manager, you'll play a critical role in driving innovation, improving production processes, and ensuring the highest standards of quality and efficiency across our operations. Join us in shaping the future of automated vehicle care-where precision engineering meets real-world impact.
How to Apply
If you're ready to make a difference and grow your career, we want to hear from you. Apply today on our website http://www.markvii.net and help us build smarter, cleaner manufacturing solutions.
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Federal law obliges us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship. Please let us know as soon as possible if you need accommodation to complete these listed essential functions.
By signing below, you attest you can perform the essential functions of this position.

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