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Remote Customer Advocate Jobs in Springfield, IL

Kong

Sales Strategy and Operations Manager

Springfield, IL · Remote

$130K - $160K/yr

In this position, you'll serve as a trusted business partner; an advocate for and advisor to the ... United States & Canada (Remote) What You'll Do: * Lead annual AMS GTM planning process to include ...

CSC Corptax

Client Success Manager

Springfield, IL · Remote

Client Success Manager Remote-Americas Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm ... The CSM role is a customer-focused professional with the drive to understand tax technology and ...

L3HHCM20

Principal, Capture Management

Springfield, IL · Remote

Remote Job Schedule: 9/80 Schedule (Off every other Friday) L3Harris Spectrum Superiority Sector is ... The Capture Manager is expected to identify gaps and conduct market, customer, and competitive ...

Humana

Manager, Care Management

Springfield, IL · Remote

... advocates) to address social determinants of health for Medicare-eligible adults. * Promote ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

Humana

Manager, Care Management

Springfield, IL · Remote

... advocates) to address social determinants of health for Medicare-eligible adults. * Promote ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

Humana

Manager, Care Management

Springfield, IL · Remote

... advocates) to address social determinants of health for Medicare-eligible adults. * Promote ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Springfield, IL

Remote Customer Advocate information

See Springfield, IL salary details

$14

$21

$46

How much do remote customer advocate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote customer advocate in Springfield, IL is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.37 per hour, depending on experience, location, and employer.

What does a typical day look like for a Remote Customer Advocate?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a Remote Customer Advocate job?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Springfield, IL? For Remote Customer Advocate jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Advocate jobs in Springfield, IL look for? The top searched job categories for Remote Customer Advocate jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Customer Advocate jobs? Cities near Springfield, IL with the most Remote Customer Advocate job openings:
Remote Customer Advocate jobs near you
Remote Customer Service Representative - Work From Home

Remote Customer Service Representative - Work From Home

Healthy Mind Brain Center

Springfield, IL • On-site, Remote

$28 - $31/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About the Customer Service Representative Position
As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests.
To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.
Customer Service Representative Responsibilities
  • Maintain a professional and friendly attitude towards customers at all times
  • Communicate with customers through various mediums, including in-person, phone, and web
  • Build relationships with customers to ensure their satisfaction
  • Provide prompt responses to customer inquiries and complaints, assisting to solve issues
  • Maintain records of customer interactions, including sales, comments, and complaints
  • Process orders and forms as needed
  • Keep up-to-date on company offerings to ensure clients get the best products
Customer Service Representative Requirements
  • [1+] years of Customer Service Representative experience
  • High school diploma
  • Proficient with computers and CRM software
  • Excellent communication skills
  • Superb customer service, time-management, and multitasking skills
  • Must be a team player
  • Must have flexible availability

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