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Remote Customer Advocate Jobs in Elgin, IL (NOW HIRING)

Travel by Tilly

Remote Customer Service

Franklin Park, IL · Remote

$16 - $21.75/hr

Remote Customer Service Rep Were looking for a creative and detail-oriented remote customer service rep to join our growing travel team. This fully remote position is ideal for someone who loves ...

Factal

Customer Success Manager (Remote)

Chicago, IL · Remote

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer ... Advocacy You'll provide insight and communicate customers' feedback and product suggestions to ...

Cribl

Customer Success Engineer, Chicago

Chicago, IL · On-site +1

$110K - $160K/yr

With a global workforce, we're remote-first and grounded in a simple idea: software is a people ... Minimum of 5 years in a related function with direct customer advocacy and engagement experience in ...

Factal

Customer Success Manager

Chicago, IL · On-site +1

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer ... Advocacy You'll provide insight and communicate customers' feedback and product suggestions to ...

NTT DATA

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

NTT America

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

Corvel

Care Advocate Nurse

Downers Grove, IL · Remote

$61.05K - $98.33K/yr

This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Initiates and receives telephonic ... customer service orientation * Computer proficiency and technical aptitude with the ability to ...

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How much do remote customer advocate jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer advocate in Elgin, IL is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $23.27 per hour, depending on experience, location, and employer.

What is a Remote Customer Advocate job?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What does a typical day look like for a Remote Customer Advocate?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.
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Remote Customer Advocate jobs near you
Remote Customer Service

Remote Customer Service

Travel by Tilly

Franklin Park, IL • Remote

$16 - $21.75/hr

Other

Posted 20 days ago

Job description

Remote Customer Service Rep

Were looking for a creative and detail-oriented remote customer service rep to join our growing travel team. This fully remote position is ideal for someone who loves travel, enjoys organizing details, and finds joy in creating unforgettable vacation experiences for others.

Key Responsibilities:
  • Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences, including accommodations, excursions, transportation, and dining options.
  • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets.
  • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing.
  • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience.
  • Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests.
  • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations.
  • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.
Qualifications:
  • Must be 18 years of age or older.
  • Prior experience in travel planning, hospitality, or customer service is helpful but not required.
  • Strong attention to detail and excellent organizational skills.
  • Confident communicator with problem-solving abilities.
  • Comfortable working remotely and managing tasks independently.
  • Passionate about travel and creating memorable experiences for others.
What We Offer:
  • Flexible, remote work schedule.
  • Access to professional training, industry tools, and travel resources.
  • Opportunities for personal travel discounts.
  • Supportive, collaborative, and growth-focused team environment.

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