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Remote Customer Advocate Jobs in Elgin, IL (NOW HIRING)

Compass Group

PARTNER ADVOCATE - REMOTE

Chicago, IL · Remote

$60K - $65K/yr

Job Summary Partner Advocate Location: Remote (United States) Travel: Approximately 25% travel ... Travel to key markets to support customer openings and partner activation when required.

Compass Group

PARTNER ADVOCATE - REMOTE

Chicago, IL · Remote

$60K - $65K/yr

Job Summary Partner Advocate Location: Remote (United States) Travel: Approximately 25% travel ... customer openings and partner activation when required. Relationship Management • Serve as the ...

Compass Group

PARTNER ADVOCATE - REMOTE

Chicago, IL · On-site +1

$60K - $65K/yr

Job Summary Partner Advocate Location: Remote (United States) Travel: Approximately 25% travel ... customer openings and partner activation when required. Relationship Management • Serve as the ...

srecruiting

Fully Remote Customer Service Rep

Chicago, IL · Remote

$16.50 - $22.50/hr

Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients who request our benefits, or who they referred Advising, presenting and explaining products ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

Corvel

Care Advocate Nurse

Downers Grove, IL · Remote

$61K - $98K/yr

This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Initiates and receives telephonic ... customer service orientation * Computer proficiency and technical aptitude with the ability to ...

ECP

Customer Success Manager

Chicago, IL · Remote

You'll collaborate cross-functionally to advocate for customer needs, improve the customer ... Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ...

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Remote Customer Advocate information

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How much do remote customer advocate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer advocate in Elgin, IL is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $23.27 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Elgin, IL?

For Remote Customer Advocate jobs in Elgin, IL, the most frequently searched job titles are:

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Remote Customer Advocate jobs near you

Remote Customer Service Representative

Annuity Health

Westmont, IL • Remote

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

348th of 495 rated business services

Job description

Description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.


To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.


Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management


Required Skills/Knowledge

  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary


Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

What Annuity Health employees say

Pay

Hours and flexibility

Workplace

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