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Remote Technical Support Analyst Remote Jobs in Springfield, IL

Talkiatry

Psychiatrist (Remote)

Springfield, IL · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist (Remote)

Springfield, IL · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Intuit

Post Sales Solution Engineer

Springfield, IL · Remote

$125K - $170K/yr

Squad Technical Leadership : Serve as the first point of technical escalation for Implementation ... to better support the team. * Quality Assurance (QA) & Readiness: Conduct "Go-Live Readiness ...

Intuit

Post Sales Solution Engineer

Springfield, IL · Remote

$125K - $170K/yr

Squad Technical Leadership : Serve as the first point of technical escalation for Implementation ... to better support the team. * Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness ...

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All JobsTechnical Support Analyst JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in Springfield, IL

Remote Technical Support Analyst Remote information

See Springfield, IL salary details

$15

$27

$43

How much do remote technical support analyst remote jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote technical support analyst remote in Springfield, IL is $27.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $30.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Springfield, IL? The most popular types of Technical Support Analyst Remote jobs in Springfield, IL are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Springfield, IL? For Remote Technical Support Analyst Remote jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Springfield, IL look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Technical Support Analyst Remote jobs? Cities near Springfield, IL with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in Springfield, IL as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,768 per year, or $27.3 per hour.
Senior Project Manager (IT/Security) (Remote)

Senior Project Manager (IT/Security) (Remote)

Diversified Services Network, Inc.

Springfield, IL • Remote

$129K - $130K/yr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Title: Senior Project Manager (IT/Security) (Remote)

Duration: 1 year with 37.5 hours a week

Location: Remote

On-site (Springfield, IL) presence during the first week is required for onboarding and meeting the team (Minimum 3 days).

Job Summary 

Our client is seeking a Senior Project Manager to support the Information Security team in planning, executing, and delivering IT security initiatives. This is a hands-on role requiring a technical project manager with cybersecurity ("security shop") experience who will actively manage projects-not just observe. The ideal candidate will be an integral part of the team, driving execution, anticipating risks, and ensuring the successful delivery of complex initiatives. 

Key Responsibilities 

  • Actively lead and manage projects end-to-end, ensuring timely and successful delivery 
  • Track project status, monitor progress, and provide clear updates to stakeholders 
  • Identify, escalate, and resolve issues proactively 
  • Develop a strong understanding of project scope, timelines, and dependencies 
  • Serve as a key partner to stakeholders, acting as a trusted advisor ("project manager whisperer") 
  • Be an integral part of the team, contributing to both planning and execution 
  • Forecast potential risks/issues and communicate them effectively with mitigation strategies 
  • Develop and maintain detailed project plans, schedules, and timelines 
  • Create, assign, and manage tasks across project teams 
  • Coordinate with cross-functional teams, leadership, and stakeholders 
  • Ensure adherence to EPMO standards, project charters, and required documentation. Coach teams on project management processes and best practices 
  • Facilitate status meetings, reporting, and stakeholder communication 
  • Drive audit remediation efforts, including identifying issues, defining tasks, and ensuring resolution 
  • Support and manage change management initiatives 
  • Oversee technical deployments, ensuring smooth execution 
  • Collaborate closely with security teams to align priorities and execution 


Required Qualifications 

  • 8 years of experience in Project Management, including 5 years leading IT security initiatives 
  • Proven experience as a hands-on Technical Project Manager in a cybersecurity environment 
  • Experience working within an EPMO or PMO environment, with adherence to project governance standards, charter development, and required documentation 
  • Strong ability to manage, not just coordinate, complex projects 
  • Experience with Microsoft Project for planning and tracking 
  • Experience with ServiceNow SPM (Strategic Portfolio Management) module 
  • Proficiency in Microsoft Office Suite (required) 
  • Strong understanding of audit remediation, risk management, and compliance 
  • Experience managing change management and technical deployments 
  • Ability to manage multiple projects and priorities simultaneously 
  • Excellent communication, leadership, and stakeholder management skills 
  • Ability to understand technical concepts and translate them into actionable plans.

Additional Information about the role:

         More info on Security PM Need: Not just a project observer

  • They will actively manage the project
  • Track Status
  • Escalate issues
  • Understand and grasp the project
  • Need to be a technical project manager with Cyber shop experience
  • Project manager whisperer
  • Be an integral part of the team
  • Knowledge of potential issues with the ability to forecast and effectively communicate those issues
  • Microsoft Project experience
  • ServiceNow SPM module experience- If unable to find, then exposure to the SPM module is fine.
  • EPMO, charter & paperwork
  • Needs to know what has to happen and when
  • Coach the process

A couple of the projects we know will be:

  • Mitigating IRS audit findings
  • Integration of Mainframe RACF with SailPoint
  • Solution for managing public accounts
  • Pen Testing Project Management

Benefits

  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Apply