2

Evening Remote Live Chat Jobs in Springfield, IL

Evening Remote Live Chat information

What are the key skills and qualifications needed to thrive as an Evening Remote Live Chat Agent, and why are they important?

To excel as an Evening Remote Live Chat Agent, you need strong written communication skills, fast typing ability, and prior experience in customer service or support roles. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask efficiently while maintaining professionalism during high-volume periods. These skills ensure timely, accurate, and positive customer experiences, which are crucial for customer satisfaction and retention in a remote support environment.

What are some common challenges faced by Evening Remote Live Chat agents, and how can they be managed?

Evening Remote Live Chat agents often encounter challenges such as handling high volumes of simultaneous customer inquiries, managing technical issues outside typical business hours, and maintaining focus during less traditional work hours. To manage these, agents can utilize chat management tools to prioritize and efficiently handle multiple conversations, ensure they have access to robust technical support resources, and establish a consistent evening routine to stay alert. Regular team check-ins and clear communication channels also help foster support and collaboration, even when working remotely during off-peak hours.

What are Evening Remote Live Chat jobs?

Evening Remote Live Chat jobs involve providing customer support or assistance via online chat platforms during evening hours, typically from home or another remote location. Employees in these roles interact with customers in real-time to answer questions, resolve issues, and provide information about products or services. These positions are popular for those seeking flexible schedules, and they often require strong communication skills, typing proficiency, and the ability to multitask. Many companies hire for these roles across various industries, including retail, technology, and healthcare.

What is the difference between Evening Remote Live Chat vs Customer Service Representative?

AspectEvening Remote Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, online chat platform, evening hoursOffice or remote, phone and in-person interactions
Industry UsageCustomer support, tech, retailRetail, telecom, finance
Search & Comparison IntentRoles with online chat focus, evening shiftsTraditional customer support roles

Evening Remote Live Chat jobs primarily involve online customer support during evening hours, focusing on chat interactions. Customer Service Representatives may work in various settings, including phone or in-person, and may cover broader hours. Both roles require good communication skills, but Evening Remote Live Chat emphasizes digital communication and flexible scheduling.

What job categories do people searching Evening Remote Live Chat jobs in Springfield, IL look for? The top searched job categories for Evening Remote Live Chat jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Evening Remote Live Chat jobs? Cities near Springfield, IL with the most Evening Remote Live Chat job openings:
Infographic showing various Evening Remote Live Chat job openings in Springfield, IL as of May 2026, with employment types broken down into 50% Full Time, 48% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.
Regional Business Manager, Central Region

Regional Business Manager, Central Region

3M

Springfield, IL • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago


3M rating

8.0

Company rating: 8.0 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

131st of 511 rated manufacturers


Job description

Job Description:

Regional Business Manager, Central Region

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You'll Make in this Role

The person hired for the position of Central Regional Business Manager for 3M Scott Fire and Safety will be charged with working closely with the National Fire Manager and their team of field Fire Specialists and Field Service Technicians to drive efficient growth in the fire service market.

  • Create a plan that will enable enhanced relationships with customers located in the Central region of the US (includes collaboration with other regions and divisions).
  • Work with the National Fire Sales Manager, Fire Channel Manager, and other Regional Business Managers to drive consistency in our approach with key accounts across the United States.
  • Drive service programs that will ensure total customer satisfaction with after-sales support and in the promotion of future sales opportunities for 3M Scott Fire and Safety.
  • Set and achieve sales goals for the Central team. Maximize field sales and service productivity through targeted performance benchmarks. Optimize field sales and service performance.
  • Leverage division and company tools to improve sales productivity (i.e., Salesforce.com, Sales Aid, Sales Navigator, category management).
  • Assist in the onboarding and training process within the company.

As the Central Regional Business Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

  • Leads in leveraging the division and company tools to improve sales productivity (i.e., Salesforce.com, Sales Aid, Sales Navigator, category management) and Assist in the onboarding and training process within the company.
  • Implements competency for direct reports - Products, Markets, Selling Skills - which will enable rich development plans for sales specialists.
  • Identify opportunities for deeper collaboration with PSD cross-functional team members (i.e., Core Products, Fall Protection, Scotchlite and Technical Service,).

Supports a clear understanding of the competitive landscape - articulate trends and future direction.

Willingness to take on Special Projects when and where applicable.

Company Vehicle

This position may include a company vehicle, if needed, will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Bachelor's degree or higher (completed and verified prior to start)
  • Ten (10) combined years of Industrial Fire and/or Municipal Fire Service sales management experience in a private, public, government, or military environment.
  • Current, valid Driver's License if a company car is offered for this position.

Additional qualifications that could help you succeed even further in this role include:

  • Master's degree in business or related field from an accredited institution
  • Ten (10) or more years of Industrial Fire/Municipal Fire Service Sales Management experience in a private, public, government or military environment
  • Experience in the Fire Service market with strong leadership skills.
  • Supervisory experience in sales with effective listening. Influencing and negotiating skills.
  • Manage key customers and channel partners using business analytics and category management experience.
  • Strong project management skills and ability to work well in cross-functional and multi-cultural teams operating with a sense of urgency and bias towards action.
  • Excellent communication, interpersonal skills and strategic thinker.

Work location:

Remote Based - Central US: FL, GA, MI, IN, IL, MN

Sales Territory: MN, ND, SD, WI, IA, MO, NE, KS, IL, AR, LA, MS, TN, AL GA, SC and FL

Travel: Will include over 60% domestic

Relocation: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $188,251 - $230,084, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) (https://multimedia.3m.com/mws/media/2653553O/3m-website-terms-of-use-global.pdf) and Privacy Policy (link here) (https://multimedia.3m.com/mws/media/1259100O/3m-jobs-country-data-privacy-statements-internal.pdf) . Before submitting your application, you will be asked to confirm your agreement with the terms.

At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.


What 3M employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom