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Remote Support Jobs in Minnesota (NOW HIRING)

Resmed

Customer Support Associate II

Bloomington, MN · Remote

$17.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Clinical Support Analyst Home Health & Hospice Clinical Software Support Location ... Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health ...

University of Minnesota

MTSS Support Specialist

Minneapolis, MN · On-site +1

$94K - $105K/yr

  • Medical

  • Dental

  • Life

  • Retirement

Please note that 100% remote work requires approval prior to offer. All UMN employees are expected ... Support state, regional, and local educational agencies in evaluating and improving their ...

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... remote environment Participate in ongoing training, coaching, and professional development ...

New

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... remote environment Participate in ongoing training, coaching, and professional development ...

Zuzick Organization of Globe Life

No prior industry experience is required- comprehensive training, licensing support, and ongoing ... remote environment Participate in ongoing training, coaching, and professional development ...

New

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Minnesota

Remote Support information

See Minnesota salary details

$14

$25

$43

How much do remote support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.
More about Remote Support jobs

What are the most commonly searched types of Support jobs in Minnesota?

The most popular types of Support jobs in Minnesota are:

What are popular job titles related to Remote Support jobs in Minnesota?

For Remote Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Minnesota look for?

The top searched job categories for Remote Support jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Support jobs?

Cities in Minnesota with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

Transportation Support Coordinator (Remote) - $865-$1,195 per week

American Logistics Authority

Rochester, MN • Remote

$1.0K - $1.2K/wk

Full-time

Re-posted yesterday

Job description

Transportation Support Coordinator (Remote) - $865-$1,195 per weekPosition Summary

The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates, verify documents, and help prevent common dispatch issues. This role is perfect for someone who wants to learn the industry from the ground up and eventually transition into becoming an Independent Freight Dispatcher.

Remote Work Setup

100% Work-From-Home
Flexible hours
Ideal for people who want to move into dispatching later

Weekly Salary Breakdown

  • $865/week at entry experience

  • $1,195/week for experienced support staff
    Equivalent annual range: $45,000-$62,000/year

What You DoDriver & Dispatch Assistance

  • Provide drivers with updated instructions, addresses, and appointment times

  • Track ETAs, delays, breakdowns, and HOS considerations

  • Help drivers resolve road issues quickly and professionally

Load Coordination

  • Confirm pickup and delivery appointments

  • Track loads and provide real-time updates to brokers/shippers

  • Verify BOLs, PODs, and ensure the freight matches the bill (prevent wrong-load issues)

Time Management

  • Estimate realistic load/unload times

  • Prevent overscheduling and tight back-to-back appointment windows

Documentation

  • Upload all paperwork into the TMS

  • Track detention, layover, and TONU opportunities

  • Keep clean, accurate load notes

Customer & Broker Communication

  • Send check calls and status updates

  • Notify brokers of changes or delays

  • Maintain positive, professional relationships with shippers/brokers

Skills Needed

  • Clear communication

  • Attention to detail

  • Ability to multitask under pressure

  • Strong organizational skills

  • Basic familiarity with load boards / TMS (training available)

Why This Role Is Perfect for Future Dispatchers

This job teaches the exact skills used by:
Freight Dispatchers
Load Planners
Broker Agents
Fleet Managers

You learn how to:

  • Communicate with drivers

  • Manage freight

  • Work with brokers

  • Solve real logistics problems

All of which set you up to eventually work independently as a freight dispatcher and earn significantly more.

Employment Type: FULL_TIME

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