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Remote Ticket Support Jobs in Minnesota (NOW HIRING)

Essentia Health

Patient Scheduler II- Remote

Duluth, MN · On-site +1

$20.28 - $29.44/hr

Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling ... Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through ...

US Bank

End Point Systems Engineer

Hopkins, MN · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

End Point Systems Engineer

Saint Paul, MN · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

End Point Systems Engineer

Hopkins, MN · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

End Point Systems Engineer

Saint Paul, MN · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

Huntington

Network Engineer 3

Minnetonka, MN · On-site +1

$70K - $140K/yr

Provides effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Network Engineer 3

Minnetonka, MN · On-site +1

$70K - $140K/yr

Provides effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

ImageTrend

Implementation Specialist I

Eagan, MN · On-site +1

$60K - $80K/yr

Our commitment to innovation, its clients, and providing world-class implementation and support is ... ticket * Provides assistance in scoping projects to aid in developing proposals & contracts.

All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Minnesota

Remote Ticket Support information

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are the most commonly searched types of Ticket Support jobs in Minnesota? The most popular types of Ticket Support jobs in Minnesota are:
What are popular job titles related to Remote Ticket Support jobs in Minnesota? For Remote Ticket Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Minnesota look for? The top searched job categories for Remote Ticket Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Ticket Support jobs? Cities in Minnesota with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you

Patient Scheduler II- Remote

Essentia Health

Duluth, MN • On-site, Remote

$20.28 - $29.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Essentia Health rating

7.0

Company rating: 7.0 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

Building Location:Business Service CenterDepartment:1006860 SCHEDULING - EH SSJob Description:This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician's order, and provides patients with cost estimates and itineraries for upcoming appointments.
Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.Education Qualifications:

Key Responsibilities:

  • Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
  • Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
  • Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
  • Coordinates the scheduling of services for patients including ancillary and procedure scheduling
  • Handles incoming calls, follow-up and referral work queues, ticket scheduling.
  • Proficiently and accurately enters data into the permanent electronic health record while talking with patients
  • Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
  • Other clerical duties as assigned

Required Qualifications:

  • 1 year of clinical healthcare experience

OR

  • 1 year experience as a Patient Scheduler I

OR

  • 1 year experience in a contact/call center
Licensure/CertificationQualifications:FTE:1

Possible Remote/Hybrid Option:

RemoteShift Rotation:Day/Eve Rotation (United States of America)Shift Start Time:DaysShift End Time:DaysWeekends:NoHolidays:NoCall Obligation:YesUnion:DC USWA Main & Neighborhoods (DCUMN)Union Posting Deadline:06/4/2026

Compensation Range:

$20.28 - $29.44Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

What Essentia Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Essentia Health

Sourced by ZipRecruiter

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including 3,500 registered nurses & licensed practical nurses, who serve our patients and communities through the mission of being called to make a healthy difference in people's lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Duluth, MN, US

Year founded

2004

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