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Remote Ticket Support Jobs in Minnesota (NOW HIRING)

US Bank

Nexthink Systems Engineer

Hopkins, MN · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

Nexthink Systems Engineer

Saint Paul, MN · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

ImageTrend

IT Systems Engineer

Eagan, MN · On-site +1

$80K - $110K/yr

Additionally, this role supports ImageTrend's various customer applications to ensure we maintain ... Perform remote site updates for self-hosted clients and assist customers with Site-to-Site VPN ...

Huntington

Automation Engineer Senior

Minnetonka, MN · On-site +1

$124K - $154K/yr

Provide effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Network Engineer 3

Minnetonka, MN · On-site +1

$70K - $140K/yr

Provides effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Network Engineer 3

Minnetonka, MN · On-site +1

$70K - $140K/yr

Provides effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Cyber Advisors

Business Systems Engineer

Maple Grove, MN · On-site +1

$80K - $100K/yr

Perform day-to-day management of NinjaRMM and other remote support systems, including configuration of ticket generation for alert conditions, patch management, and software deployment * Actively ...

Huntington

Automation Engineer Senior

Minnetonka, MN · On-site +1

$124K - $154K/yr

Provide effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Automation Engineer Senior

Minnetonka, MN · On-site +1

$124K - $154K/yr

Provide effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

All JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Minnesota

Remote Ticket Support information

What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a Remote Ticket Support job?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Minnesota? For Remote Ticket Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Minnesota look for? The top searched job categories for Remote Ticket Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Ticket Support jobs? Cities in Minnesota with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you
100% REMOTE Hiring for .Net Developer (Manufacturing Execution System EXP MUST) position at Hopkins,

100% REMOTE Hiring for .Net Developer (Manufacturing Execution System EXP MUST) position at Hopkins,

Avani Technology Solutions, Inc.

Hopkins, MN • On-site, Remote

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Mandatory: Any MES [Manufacturing Execution System], Dot Net, Database (SQL Server / Oracle) 1. Development & Support experience on any custom built MES solutions 2. Development experience on .Net Framework, C# and Workflow based solutions 3. Experience working with MES interfaces with Level 2 (PLC, SCADA etc.) and Level 4 (ERP) using various integration middleware (TIBCO, File Share and MII) 4. HTML5, JQuery, Angualr JS 1. Ensure end-to-end application architecture & Solution integrity and the functional relationship across multiple projects and/or applications 2. Participate in detailed design, deployment, testing and production support 3. Ensure solutions developed/procured are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet the financial targets (cost and benefits) 4. Build the workflows as per the solution build handbook 5. Work with Solution Architect for resolving any design challenges 6. Complete the unit testing and support end to end testing 7. Installation, configuration, customization & enhancements of applications 8. Experience in Troubleshooting, Job handling, Transaction failures, user issues & reporting etc 9. Troubleshoot and fix issues from testing and Post Go-live issues 10. To be able to provide Support to developed applications in Production environment post the deployment 11. Prior experience working in SLA based ticket/incident servicing engagement 12. Experience working with a ticketing system ServiceNow/Remedy/HPSM etc. 13. Availability for weekday on-call support and weekend on-call support for critical issues, on a rotational basis within the team
Hours : 8:00am to 5:00pm
Education :
Additional Job Details : This contractor can work remote from anywhere in the US. COVID-19 Vaccination Requirement: Please note that, where allowed by local law, Cognizant requires associates of all Cognizant entities, subsidiaries, and joint ventures, including non-integrated business, as well as contractors, to be fully vaccinated against COVID-19 if or when their role requires them to conduct business face-to-face. This includes any role that necessitates presence at a Cognizant or client site, in-person event or meeting, or business travel. In accordance with local law, vaccination will also be required when mandated by a client or the country government, regardless of work location. New hires will be asked to attest to their vaccination status and upload proof of vaccination as applicable after joining.
Taher Ahmed |
Direct : 585-371-6056 | Desk: 845-473-1137 Ext 8143| taher.a@avanitechsolutions.com,
687 Lee Road, Suite # 208, Rochester, NY 14606
http://www.avanitechsolutions.com

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