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Remote Support Jobs in Minnesota (NOW HIRING)

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Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

The Application Support Specialist I position plays a key role in providing support to customers ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

ControlsJobs

BAS Controls Tech Support

Edina, MN · On-site +1

$70K - $90K/yr

This role offers hybrid flexibility (3 days in-office / 2 remote) or the option to work fully on-site depending on your preference. This position is ideal for a BAS technician or support professional ...

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$14

$25

$43

How much do remote support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Minnesota? The most popular types of Support jobs in Minnesota are:
What are popular job titles related to Remote Support jobs in Minnesota? For Remote Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Minnesota look for? The top searched job categories for Remote Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Support jobs? Cities in Minnesota with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Minnesota as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.
Middle Revenue Cycle Consultant - Remote

Middle Revenue Cycle Consultant - Remote

UnitedHealth Group

Eden Prairie, MN • On-site, Remote

$91K - $163K/yr

Full-time

Retirement

Posted 4 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 141 frontline employees who took The Breakroom Quiz

188th of 877 rated healthcare providers

Job description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The Strategic Solution Advisor functions as the solution matter expert for Computer Assisted Coding supporting hospital and professional billing, coding and charging applications during deployment of the technology and post deployment value management. This includes analysis, workflow design, user acceptance testing, training, go live support and data analysis. They work with multi-disciplinary teams comprised of both internal employees and client representatives (employees/vendors).
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Master the functionality of the Middle Revenue Cycle Office technology software
  • Develop expertise in product terrain and understanding of value proposition of technologies
  • Use technology platform to analyze institutions' operational, clinical, and / or financial performance
  • Develop presentations/report deliverables
  • Presentation of final reports which include but not limited to key findings, opportunities and key actions based on data analysis
  • Maintain and share business and technical expertise with clients and other staff
  • Lead client facing meetings - in person or remote
  • Support Growth Office as a solution matter expert during the sales and/or renewal process by providing but not limited to, pre-sale Return on Investment Analysis, Operational Assessment, Demonstration of the technology
  • Support Product Management team with product refinement opportunities, value message(s), client education and/or overall solution matter expertise
  • Partner with Deployment team to ensure implementation of the technologies illustrates best practices and configuration supporting product value

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • RHIA, RHIT or CPC
  • 5+ years of Middle Revenue Cycle in an Acute Care Health System with inpatient and outpatient coding, outpatient charge capture focus
  • 5+ years of experience presenting to C-Suite
  • 3+ years of experience of Adult Learning/Training
  • Charge capture experience, specifically emergency department charging
  • Experience with acute healthcare EMR, Clinical Documentation Improvement System and Coding Systems
  • Experience driving change management
  • Willing and able to travel, including overnight, as needed up to 85% of time
  • Driver's License and access to reliable transportation

Preferred Qualifications:
  • Bachelor's Degree plus 5+ years of equivalent work experience
  • Experience in multi-disciplinary conversations
  • Experience with working across multiple projects and relationships
  • Experience with implementations, testing and training
  • Full understanding of product life cycles and project management
  • Advanced proficiency with written and verbal communications skills and the ability to lead presentations
  • Proven ability to analyze and draw conclusions from data
  • Proven ability to build solid relationships
  • Proven ability to execute projects independently

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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