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Remote Support Jobs in Alabama (NOW HIRING)

United Launch Alliance

Quality Engineer 3

Decatur, AL · On-site +1

$64K - $83K/yr

May be required to be on-call outside of standard working hours for remote support as needed. Required Education Bachelor Required Years of Experience Minimum of 4 years of related work experience ...

Quanta Services

IT Support Analyst

Birmingham, AL · Remote

Monitor and troubleshoot LAN, WAN, VPN, wireless, and remote connectivity issues, including support for field offices, substations, and project sites. * Support and maintain operational technology ...

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How much do remote support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Alabama? The most popular types of Support jobs in Alabama are:
What are popular job titles related to Remote Support jobs in Alabama? For Remote Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Alabama look for? The top searched job categories for Remote Support jobs in Alabama are:
What cities in Alabama are hiring for Remote Support jobs? Cities in Alabama with the most Remote Support job openings:
Remote Support jobs near you
Quality Engineer 3

Quality Engineer 3

United Launch Alliance

Decatur, AL • On-site, Remote

$64K - $83K/yr

Other

Retirement, PTO

Posted 22 days ago

Job description

 Requisition ID: 1706

Location: ULA - Decatur 

Relocation: Yes- Relocation may be available 

Travel Requirements: None/Infrequent 

At ULA, success comes through the efforts of a strong, united team.

Thanks for your interest in United Launch Alliance, the world's most experienced and reliable space launch company! Successfully launching more than 155 consecutive missions with 100% mission success doesn't happen by accident. It's a testament to the commitment and dedication of our team of rocket scientists and support employees combined with the systems and processes we use to pull them together. As a ULA employee, you'll have the opportunity to grow in your career while working in a team-oriented culture that combines technology, innovation, ingenuity and a commitment to the extraordinary. Whether you are in college just launching your career, or, have experience and want to come work with the best rocket team in the world, our unshakable unity yields stronger solutions and better results as we carry out our mission to save lives, explore the universe, and connect the world. Our team is excited to meet you!

Job Overview & Responsibilities

As a Quality Engineer 3, you will serve as the primary point of contact for quality-related issues during operations for a fabrication workcenter. You will support production operations, ensure compliance with quality standards, and drive continuous improvement initiatives in a high-performance aerospace manufacturing environment.

Key Responsibilities:

  • Serve as the lead quality contact for area operations.
  • Process nonconformance documentation and perform evaluations to restore product conformity.
  • Review production planning for accuracy and adequacy to ensure quality data is properly captured.
  • Conduct Root Cause Analysis and implement Corrective Actions.
  • Write, issue, and review First Article Inspection (FAI) reports in accordance with applicable standards.
  • Perform planning reviews to ensure inspection needs and requirements are fully addressed.
  • Conduct regular 5S walkdowns to maintain clean, safe, and organized work areas.
  • Support continuous improvement initiatives and other assigned quality-related tasks.
  • May be required to be on-call outside of standard working hours for remote support as needed.

Required Education

Bachelor

Required Years of Experience

Minimum of 4 years of related work experience

Basic Qualifications

  • Bachelor's degree in engineering or other technical field from an accredited college or university.
  • Demonstrated experience in root cause analysis, corrective action implementation, and/or issue resolution, preferably within a production or manufacturing environment.
  • Proven ability to work independently with minimal supervision, as well as collaboratively within a cross-functional team.
  • Ability to be on-call outside of working hours for remote support as needed.

Preferred Qualifications

  • Material Review Board Experience
  • Background in a production/manufacturing environment, in the aerospace industry.
  • Experience working in a nonconformance management system.
  • Proficiency with SAP.
  • Experience writing or approving production planning.
  • Quality inspection experience.
  • Six Sigma Green/Black Belt

What makes ULA different?

Because we understand launch success comes through the collective efforts of a team, we seek the best to join us. We value ethics, ingenuity, engagement and professional development for employees at all levels.

We offer our employees competitive pay and benefits including:

  • 401(k) match plus an additional employer contribution
  • Discretionary annual incentive bonus for eligible employees
  • Generous paid time off
  • Flexible work environments

Additionally, most salaried ULA team members work a "9/80 schedule," meaning they enjoy every other Friday off.

Benefits and work schedules may vary for union-represented hourly positions and are described in the applicable collective bargaining agreement.

Security Clearance / International Traffic In Arms Regulations (ITAR). This position requires use of information which is subject to the International Traffic In Arms Regulations (ITAR). Therefore, all applicants must be U.S. Persons as defined in ITAR 22 CFR 120.62 (e.g., U.S. Citizen, Lawful Permanent Resident (Green Card holder) or protected individual. See 8 U.S.C. 1101(a)(20) and 8 U.S.C. 1324b(a)(3) for additional information).

ULA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.

ULA is a participant in the federal E-Verify Program. Posters in PDF format pertaining to this program can be accessed by clicking on the links identified below. E-Verify Participation poster (English / Spanish) and Right to Work Poster (English / Spanish).

Colorado Equal Pay for Equal Work Act requires covered employees to follow a post selection notification process. A hired candidate may opt out of this process by notifying the hiring manager in writing at the time the offer is accepted.

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