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Remote Sap Help Desk Support Jobs (NOW HIRING)

CareXM

Help Desk Technician

$18/hr

Help Desk Technician Department : Information Technology Location : Remote Salary : $18 per Hour ... with our primarily remote team of 800+ employees supporting over 7 million patient care ...

Snowrelic Inc

SAP EWM HANA SCM

Glen Lyn, VA · Remote

$68.25 - $89/hr

Remote Sap Hana Scm Ewm + IM ( Invendory management) Someone that isn't a single mind in one skill ... This role involves configuring and customizing SAP S/4HANA EWM module to support warehouse ...

TEEMA

Be Seen First

Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

These positions support a large-scale government trade and cargo processing systemas well as ... Help Desk Specialist I * Bilingual skills in English and Spanish are strongly preferred. * The role ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

These positions support a large-scale government trade and cargo processing systemas well as ... Help Desk Specialist I * Bilingual skills in English and Spanish are strongly preferred. * The role ...

TEEMA

Be Seen First

Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

These positions support a large-scale government trade and cargo processing systemas well as ... Help Desk Specialist I * Bilingual skills in English and Spanish are strongly preferred. * The role ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location ... Additionally, this role provides guidance and support to the Level I team. The ideal candidate will ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and ... This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Provide front-line support for ...

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Remote Sap Help Desk Support information

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How much do remote sap help desk support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote sap help desk support in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

More about Remote Sap Help Desk Support jobs
What cities are hiring for Remote Sap Help Desk Support jobs? Cities with the most Remote Sap Help Desk Support job openings:
What are the most commonly searched types of Sap Help Desk Support jobs? The most popular types of Sap Help Desk Support jobs are:
What states have the most Remote Sap Help Desk Support jobs? States with the most job openings for Remote Sap Help Desk Support jobs include:
What job categories do people searching Remote Sap Help Desk Support jobs look for? The top searched job categories for Remote Sap Help Desk Support jobs are:
Remote Sap Help Desk Support jobs near you
Infographic showing various Remote Sap Help Desk Support job openings in the United States as of May 2026, with employment types broken down into 25% As Needed, 50% Full Time, and 25% Temporary. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
MSP Service Desk & Support Specialist (Remote)

MSP Service Desk & Support Specialist (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Posted 27 days ago

Job description

We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple industries. You will troubleshoot hardware, software, and network issues, manage tickets, and provide an excellent customer experience in a fast-paced, team-focused environment.

Key Responsibilities

  • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
  • Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
  • Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
  • Diagnose and resolve basic network issues (DNS, DHCP, VPN, WiFi, printers, internet connectivity); escalate complex issues when needed.
  • Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
  • Document all work performed in the ticketing system with clear notes and resolutions.
  • Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
  • Collaborate with senior engineers on escalations and follow through to resolution.
  • Educate end users on basic IT best practices and security awareness.

Required Qualifications

  • Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
  • Hands-on experience with:
    • Windows 10/11 workstations (install, configure, troubleshoot).
    • Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
    • Basic networking: TCP/IP, DNS, DHCP, VPN, WiFi troubleshooting.
  • Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
  • Strong customer service, communication, and documentation skills.
  • Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.

Preferred Qualifications

  • Previous experience working for a Managed Service Provider is a must
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
  • Basic PowerShell or scripting knowledge for automation and routine tasks.
  • Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
  • Familiarity with backup and disaster recovery solutions.

Soft Skills

  • Strong problem-solving mindset and willingness to research and learn new technologies.
  • Professional, patient, and empathetic approach when working with non-technical users.
  • Reliable work ethic and consistent follow-through on assigned tickets and projects.