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Remote Sap Help Desk Support Jobs in Phoenix, AZ

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Provides technical assistance and support for incoming queries and issues * Responds to queries ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ... Supports and assists Level I technicians by providing technical direction and answering questions ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ... Supports and assists Level I technicians by providing technical direction and answering questions ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ... Experience supporting Remote Desktop Services environments * Working knowledge of password ...

Phoenix Staff

Tier I Service Desk Technician

Phoenix, AZ · Remote

$25 - $29/hr

Provide remote and occasional onsite technical support based on customer needs. * Identify ... Qualifications * 1-2 years of IT support, help desk, desktop support, systems support, or related ...

New

Pentair

Senior SAP Analyst - EWM

Phoenix, AZ · Remote

$82K - $152K/yr

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... You will lead and support implementation projects, conduct GAP analyses, and provide ongoing ...

Accenture

SAP SuccessFactors Talent Manager

Scottsdale, AZ · On-site +1

$94K - $266K/yr

... support through our 50,000+ member community. It's also nice to know our hard work doesn't go ... Help clients understand best practices so they can do more with SAP * Spot strategies, risks and ...

LIS Solutions

Project Administrator

Phoenix, AZ · Remote

$27/hr

Project Administrator - Remote (Must be in MST or PST time zone) Pay Rate: $27.00/hr Work Schedule ... Must be able to pass a background check · Ability to provide after hour desk support · Due to ...

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How much do remote sap help desk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote sap help desk support in Phoenix, AZ is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

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For Remote Sap Help Desk Support jobs in Phoenix, AZ, the most frequently searched job titles are:

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Help Desk Analyst Remote

vTech Solution

Phoenix, AZ • Remote

$21 - $28.75/hr

Contractor

Re-posted 12 hours ago

Job description

Job Title: Help Desk Analyst
Location: Remote (Phoenix, AZ)
Job Type: Contract – 6 Months (Possibility of extension)
Interview Mode: In person

Responsibilities:

  • Provides technical assistance and support for incoming queries and issues
  • Responds to queries over the phone, email messages from customers seeking help, ask questions to determine the nature of the problem, and walks customers through the problem-solving process.
  • Re-assign and/or escalate tickets to other team members as necessary. Assists with data integrity compliance audits. Runs reports to show data integrity errors. Works with users to maintain data integrity standards.
  • Documents, updates and communication internal processes as required.
  • Problem resolution for complex issues in a timely manner or escalates tickets to management or next support tier as appropriate. Monitors internal customer service desk ticketing system.
  • Provides support/orientation to new users.

Knowledge of:

  • Customer Service Principles: Deep understanding of "world-class" service delivery and client-focused solution techniques.
  • Technical Support Frameworks: Familiarity with the ServiceNow ticketing environment and general IT support hierarchies (Tiers 1, 2, and 3).
  • Enterprise Software: Knowledge of ERP systems and specialized HR/Talent Management software like PageUp.
  • Data Governance: Understanding of data integrity standards, audit compliance, and the importance of accurate reporting.

Skills in:

  • Analytical Troubleshooting: The ability to perform triage, diagnose system related issues, and isolate the root cause of complex technical problems.
  • Communication & Pedagogy: Skilled in "walking" non-technical users through problem-solving steps via phone or email and providing orientation to new users.
  • Technical Writing: Proficiency in documenting internal processes and creating clear, actionable updates for problem resolution.
  • Platform Management: Skill in navigating and monitoring internal service desk applications to ensure no request is overlooked.

Abilities to:

  • Active Listening: The ability to ask targeted questions to determine the nature of a problem and gauge the user's technical proficiency.
  • Prioritization & Escalation: Ability to judge the severity of a ticket and determine when to re-assign or escalate it to management or a higher support tier.
  • Attention to Detail: Ability to run reports and identify subtle data integrity errors to maintain system standards.
  • Time Management: Ability to provide resolutions for complex issues in a timely manner while maintaining a high volume of ticket documentation.

Required experience:

  • 1 year of experience with Help desk or troubleshooting
  • Experience with serviceNow - ticket managing system

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
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About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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