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Remote Operations Jobs in Worcester, MA (NOW HIRING)

CRH

Technical Sales Rep - Remote

Oxford, MA · On-site +1

$130K - $160K/yr

The Company also provides mission-critical utility services, including operations support, waste ... Job Location This a remote role and can be located anywhere in MA, CT, RI or NH region. There will ...

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Remote Operations information

See Worcester, MA salary details

$9

$24

$49

How much do remote operations jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote operations in Worcester, MA is $24.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $27.60 per hour, depending on experience, location, and employer.

How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?

Remote Operations professionals often rely on digital communication tools such as project management software, instant messaging, and video conferencing to stay aligned with on-site teams. They attend regular virtual meetings, share updates in real time, and document processes meticulously to bridge the physical gap. Building strong relationships and maintaining clear, proactive communication are essential to ensure that operational goals are met seamlessly, despite location differences. This collaborative approach helps prevent misunderstandings and keeps projects running efficiently.

What are the key skills and qualifications needed to thrive in remote operations, and why are they important?

To excel in Remote Operations, strong analytical abilities, operational coordination experience, and relevant educational background in operations, logistics, or a related field are essential. Familiarity with digital communication platforms, remote monitoring tools, and project management software is typically required. Exceptional time management, problem-solving, and self-motivation are standout soft skills for this role. These skills ensure effective oversight, seamless coordination, and high productivity when managing operations from a distance.

What is the difference between Remote Operations vs Remote Customer Support?

AspectRemote OperationsRemote Customer Support
Primary RoleOversees business processes, logistics, and operational workflows remotelyAssists customers with product or service inquiries remotely
Required SkillsProcess management, communication, problem-solvingCommunication, empathy, product knowledge
Work EnvironmentTypically involves coordination with teams, data analysis, and planningCustomer interaction via chat, email, or phone
Common CertificationsBusiness administration, project managementCustomer service certifications, communication skills

Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.

What are remote operations?

Remote operations refer to managing and executing business functions or tasks from a location outside a traditional office, often using digital tools and communication platforms. In a job context, roles like remote operations specialists involve coordinating workflows, monitoring systems, and ensuring efficiency without being physically present at a central site.

Who is the best company to work for remotely?

There is no definitive best company for remote operations roles, as it depends on factors like company culture, industry, and job requirements. Many organizations across technology, customer service, and marketing sectors offer remote positions with competitive benefits and flexible schedules. Job seekers should research company reviews, remote work policies, and role-specific expectations to find the best fit for their skills and preferences.

What are the most commonly searched types of Operations jobs in Worcester, MA?

The most popular types of Operations jobs in Worcester, MA are:

What are popular job titles related to Remote Operations jobs in Worcester, MA?

For Remote Operations jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Operations jobs in Worcester, MA look for?

The top searched job categories for Remote Operations jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Operations jobs?

Cities near Worcester, MA with the most Remote Operations job openings:

Remote Operations jobs near you
Infographic showing various Remote Operations job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,130 per year, or $24.1 per hour.

Senior Information Security Engineer (REMOTE)

The Hanover Insurance Group, Inc.

Worcester, MA • On-site, Remote

$111K - $139K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Hanover Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

172nd of 315 rated insurance

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
We are seeking a highly experienced and skilled Senior Information Security Engineer to join our IT Security organization in our Worcester, MA office or remote work arrangement.
POSITION OVERVIEW:
The Senior Information Security Engineer (SIEM & IDS/IPS Administrator) is responsible for the end-to-end administration, maintenance, and optimization of the organization's on-premise Security Information and Event Management (SIEM) platform and Intrusion Detection/Prevention Systems (IDS/IPS). This role ensures that these critical security technologies remain highly available, strategically aligned with enterprise security objectives, governed according to policy, and operating at peak effectiveness.
The engineer will work closely with cybersecurity, infrastructure, and governance teams to ensure that threat detection, alerting, and response capabilities are robust, reliable, and continuously improving.
This is a full time, exempt position.
IN THIS ROLE, YOU WILL:
SIEM Administration & Engineering
  • Manage, maintain, and optimize the on-premise SIEM platform, including log ingestion, parsing, correlation rules, dashboards, and alerting.
  • Ensure SIEM availability, performance, and scalability to support enterprise security monitoring needs.
  • Develop and tune detection rules, correlation logic, and use cases aligned with threat intelligence and organizational risk.
  • Oversee log source onboarding, configuration, and validation across servers, applications, network devices, and security tools.
  • Conduct regular SIEM health checks, capacity planning, and lifecycle management.

IDS/IPS Administration & Engineering
  • Administer and maintain on-premise IDS/IPS platforms, ensuring accurate detection and prevention of malicious activity.
  • Tune signatures, policies, and rulesets to reduce false positives while maintaining strong detection coverage.
  • Monitor IDS/IPS performance, availability, and event trends to identify anomalies or operational issues.
  • Coordinate with network and security teams to implement policy updates, rule changes, and architectural improvements.

Operational Excellence & Governance
  • Ensure both SIEM and IDS/IPS solutions are aligned with security governance frameworks, compliance requirements, and organizational policies.
  • Maintain documentation for system configurations, processes, runbooks, and governance controls.
  • Support audit activities by providing evidence, reports, and system configuration details.
  • Participate in incident response activities by providing SIEM/IDS/IPS insights, event analysis, and technical expertise.

Strategic Alignment & Continuous Improvement
  • Evaluate emerging threats and recommend enhancements to detection logic and monitoring capabilities.
  • Collaborate with architecture and leadership teams to align SIEM and IDS/IPS strategies with long-term security objectives.
  • Identify opportunities to automate processes, improve detection fidelity, and enhance operational efficiency.

WHAT YOU NEED TO APPLY:
  • Minimum 5 years of hands-on experience administering, managing, and maintaining:
    • An on-premise SIEM security solution, and
    • An on-premise IDS/IPS security solution
  • Demonstrated experience ensuring high availability, governance alignment, and operational effectiveness of security monitoring technologies.
  • Strong understanding of SIEM architecture, log ingestion pipelines, correlation logic, and event normalization.
  • Expertise with IDS/IPS technologies, signature tuning, network traffic analysis, and threat detection methodologies.
  • Proficiency with security log formats (syslog, JSON, CEF, LEEF, etc.).
  • Familiarity with network protocols, firewall rules, and enterprise network architecture.
  • Experience with Linux/Windows server administration as it relates to security tooling.
  • Ability to analyze security events, identify patterns, and support incident response.
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills for cross-team collaboration.
  • Ability to work independently in a remote environment while managing multiple priorities.
  • Detail-oriented mindset with a commitment to governance, documentation, and operational discipline.
  • Preferred Qualifications (Optional Enhancements)
    • Industry certifications such as:
      • GIAC (GCIA, GCDA, GCED, GMON)
      • CompTIA Security+ / CySA+
      • CISSP or equivalent
    • Experience with automation (Python, PowerShell, or similar).
    • Familiarity with threat intelligence platforms and frameworks (MITRE ATT&CK, NIST CSF).

CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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