Remote Operations Analyst Jobs in Worcester, MA (NOW HIRING)

Department:

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities - where people live, work, shop, and play - to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

The Debt Operations department encompasses the Underwriting, Closing, Servicing, and Asset Management teams, which collaborate closely to manage all credit and operational functions within W&D's GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements. The Servicing team is highly rated with its Fitch rating of CPS1- and manages the 10th largest CRE debt portfolio in the United States.

Supporting these core functions, the Debt Operations Compliance & Analytics team provides comprehensive risk oversight, ensures process integrity, and delivers data-driven insights across the entire Debt Operations platform. This team plays a critical role in enabling Underwriting, Closing, Servicing, and Asset Management to operate effectively and maintain compliance with regulatory standards.

The Impact You Will Have

The Operations Analytics Analyst - Commercial Real Estate s will help support reporting, data validation, process improvement, and systems-related initiatives across W&D's Debt Operations platform. This role is ideal for an early-career professional with strong analytical skills, attention to detail, interest in commercial real estate finance, and curiosity about how data and technology can improve business operations.

In the near term, this role will focus on operational analytics, Excel-based analysis, reporting support, data-quality checks, stakeholder coordination, user acceptance testing, and documentation. Over time, the role is expected to grow into more technical analytics work, which may include SQL, automation, dashboard development, data modeling, and other tools as business needs evolve.

The successful candidate will combine strong analytical skills, technical aptitude, attention to detail, and intellectual curiosity. We are looking for someone who can work confidently with data, communicate clearly with stakeholders, and quickly build a strong understanding of commercial real estate lending and servicing operations while growing into broader technical responsibilities over time.

Primary Responsibilities

• Build, maintain, and improve recurring reports, trackers, dashboards, and analytical tools using Excel, Power BI, and other available systems.

• Analyze operational, loan-level, and process data to identify trends, exceptions, risks, and opportunities for improvement.

• Aggregate data from multiple sources and translate findings into clear summaries, visualizations, and presentation materials.

• Support user acceptance testing for systems and tools used by Debt Operations, including test planning, issue tracking, release validation, and stakeholder communication.

• Maintain process documentation, field dictionaries, change logs, submission checklists, quick-reference guides, and training materials.

• Collaborate with Underwriting, Closing, Servicing, Asset Management, Compliance, Technology, and other stakeholders to align definitions, prioritize fixes, and communicate updates.

• Develop a practical understanding of W&D's commercial real estate lending platform, loan lifecycle, operational workflows, and data flows.

• Perform other duties as assigned.

• Attendance is generally required from 8:30 am - 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

• Bachelor's degree in finance, business analytics, information systems, real estate, economics, accounting, business administration, data analytics, or a related field required.

• 1-3 years of relevant experience in commercial real estate, financial services, lending, servicing/asset management, operations, analytics, business systems, data analysis, or a related field.

• Internship, project, coursework, or work experience involving data analysis, reporting, financial analysis, database work, process improvement, or business operations preferred.

• Commercial real estate experience is helpful but not required; demonstrated interest in commercial real estate, real estate finance, lending, or financial services is strongly preferred.

• Experience working with cross-functional teams, business stakeholders, or operational processes preferred.

Knowledge, Skills and Abilities

• Strong interest in commercial real estate, real estate finance, multifamily lending, debt operations, or financial services.

• Proficiency in Excel, including formulas, pivot tables, data cleanup, reconciliations, and structured workbook management.

• Familiarity with BI / visualization tools (Power BI, Power Query, DAX strongly preferred), including experience building or maintaining dashboard, reports, or visualizations.

• Familiarity with SQL preferred.

• Proficiency using AI tools such as ChatGPT to support analysis, documentation, workflow efficiency, and problem-solving strongly preferred.

• Ability to learn new systems, data structures, tools, and business processes quickly.

• Clear written and verbal communication skills, including the ability to explain data or system issues to non-technical stakeholders.

• Ability to show ownership of work, take on new challenges, acknowledge growth opportunities, and demonstrate patience when learning new processes.

• Courtesy, respect, and thoughtfulness when working with colleagues, stakeholders, and business partners.

This position has an estimated base salary of $60,000 - $70,000 plus discretionary bonus. An employment offer is based on the applicant's relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

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What We Offer

• The opportunity to join one of Fortune Magazine's Great Places to Work winners

• Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation, some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) + match
  -Pre-tax transit and commuting benefits
  - A robust health and wellness program - earn cash rewards and gain access to resources that
  promote health, engagement, and balance
  -Paid maternity and parental leave, as well as other family paid leave programs
  -Company-paid life, short and long-term disability insurance
  -Health Savings Account and Healthcare and Dependent Care Flexible Spending

• Career development opportunities

• Empowerment and encouragement to give back - volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked

Equal Employment Opportunity Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.