Remote Operations Analyst Jobs in Worcester, MA (NOW HIRING)

Our IT Core Services team is currently seeking an Associate Principal Business Systems Analyst in our Worcester, MA office with a Hybrid/Flex work arrangement or remote work location. This is a full-time, exempt role.

POSITION OVERVIEW:

The Business Systems Analyst (BSA) serves as a primary contact for any questions related to how the system works from both a business and technical perspective. The BSA performs business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and helping technology add value to the business. They understand and are comfortable with a variety of technical architectures and platforms. They understand IT capabilities and which applications in an organization align to business functions. The BSA may also specialize in a specific set of technologies or applications an organization uses to deliver business solutions. Some specialist roles include Business Process Analyst, Data Analyst, Business Rules Analyst, and Functional Analyst. The BSA typically works on projects integrating business processes, business rules and business data with technology to meet business requirements.

IN THIS ROLE, YOU WILL:

Collaborate with business partners to understand business requirements and establish solutions.

Partner with the IT BAs and technical teams, such as architects, software developers and QA analysts to understand and define system goals/capabilities; develop business and technical requirements in alignment with the system goals/capabilities across multiple platforms with increasing strategic depth of knowledge.

Has responsibility for creating and may lead a team in creation of business and/or technical requirements, rules and processes using various techniques, such as user interface design, and prototyping, data modeling, and solution configuration techniques.

Works independently and actively mentors other team members on the following activities:

• Understanding system interdependencies and evaluates impact with project teams during all phases of a project.
• Building standards, processes and procedures, and guidelines for project team members.

May lead technical groups in revising logic for performance efficiency.

May lead system and user acceptance testing efforts.

Key Measures of Success:

• Performs work across multiple initiatives and processes.
• Performs work in support of processes that include integrated business/technical solutions that span across departments, lines of business, and/or products.
• Serves as a subject matter expert and may serve as a lead on projects of large scope.
• Has an understanding of and an ability to apply knowledge of multiple systems within Hanover’s technology portfolio.

WHAT YOU NEED TO APPLY:

Required Skills & Competencies and Experience:

Experience identifying and defining business/technical requirements and processes using business analysis techniques that are appropriate and effective based on the size and complexity of a project.

Ability to work effectively with cross functional teams.

Apply operational level thinking when developing business solutions.

Experience with multiple types of the following data management activities:

• Data mapping
• Data modeling
• Data queries and Analysis
• Data Profiling
• Data Integration
• Defining business/transformation rules in support of Data Migration

Experience in understanding database types and the associated components:

• Stored Procedures
• Stored Functions
• Packages
• Triggers

Proven ability to mentor others.

Displays proficiency in at least one of the specialization areas (Functional, Data, Decision, UX, and Business Rules).

Advanced core BSA skills:

• Good communication skills (oral and written)
• Good interpersonal skills
• Good facilitation, negotiation and consensus building skills
• Detail oriented and committed to a high level of accuracy
• Good organizational skills
• Analytical thinking and problem solving
• Ability to write unambiguous/testable requirements (functional and non-functional)
• Adapts quickly to new technologies and changing business requirements
• Ability to quickly troubleshoot problems that may arise in work products
• Willingness and ability to change business functions on an as needed basis
• Willingness to “own” an issue and follow through effectively until said issue is resolved

Competencies:

Technical Consulting: Provides technical guidance, and serves as a point of contact for users, external contacts, and internal colleagues. Advises others on technical issues.

Systems Knowledge: Maintains and applies specific knowledge of information systems elements and their application to developing solutions for business functions/processes.

Systems Thinking: Understands the broader impact of work efforts across architectural system components, critical business processes, and applications. Conceptualizes the impact of changes to system platforms as a result of system acquisition, system merger, or implementation of enterprise-wide systems.

Innovation: Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, or services. Develops new ways of looking at a situation.

Business Acumen: Understanding of the intricacies of the industry, business and products and associated trends. Demonstrates awareness of the organization’s strategy, financial goals and external dynamics, providing clear explanations for actions taken.

Experience

Bachelor’s degree in related field, such as information technology, computer science

Requires 5+ years of relevant work experience

Physical Demands and Work Environment:

Ability to use a personal computer and other standard office equipment

Ability to work in a fast paced or stressful environment

Ability to travel as necessary

Ability to sit and/or stand for extended periods

Ability to work cooperatively

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.