Remote Operations Jobs in Natick, MA (NOW HIRING)

Location: Remote - EU or East Coast US

Remote | Full-time

Compensation: $80K - $150K

Our client-a leading innovator in fintech, blockchain, cryptography, infrastructure, and security-is seeking an Tech Ops Manager to oversee internal systems and infrastructure for a remote-first, global team building the next generation of core banking systems.

Reporting directly to the Chief Information Security Officer (CISO), this role requires a blend of strategic leadership and hands-on execution. The Tech Ops Manager will ensure the organization maintains a secure and efficient toolset, manages hardware logistics, oversees vendors, and upholds rigorous security and compliance standards. This position collaborates closely with Engineering, Security, and Operations teams to support ongoing international expansion.

Key Responsibilities

• Workspace & Systems Administration: Manage and optimize the global Google Workspace environment and maintain corporate IT solutions.
• Device & Fleet Management: Scale and administer Mobile Device Management (MDM) solutions to maintain fleet-wide security, automation, and endpoint compliance.
• Logistics & Procurement: Oversee vendor relations, software licensing, and hardware procurement, including the configuration and international shipping of equipment to employees.
• Lifecycle & Identity Management: Lead the IT component of the employee lifecycle, ensuring seamless onboarding, access management, offboarding, and technical support across multiple time zones.
• Compliance & Security: Maintain comprehensive IT documentation, playbooks, and runbooks to support ongoing SOC 1, SOC 2 Type II, ISO 27001, ISO 22301, and CCSS compliance initiatives.
• Technical Support & Innovation: Assist international team members with technical issues and support the integration of internal AI tools and Model Context Protocol (MCP) connectors.

Requirements

• Experience: 6+ years of dedicated experience in IT Management or internal systems administration.
• Technical Expertise: Advanced proficiency in Google Admin, Google Workspace security tools, MDM solutions (e.g., Jamf), and endpoint security.
• Remote Operations: Proven experience managing IT infrastructure and logistics for a distributed, remote-first global workforce.
• Compliance Standards: Strong knowledge of cybersecurity best practices and direct experience supporting SOC 2, ISO 27001, ISO 22301, or equivalent frameworks.
• Core Competencies: Pragmatic problem-solving ability balancing operational speed with strict security requirements; entrepreneurial drive to work independently and optimize workflows.
• Languages: Full fluency in English with excellent written and verbal communication skills; proficiency in French is considered a strong plus.
• Bonus Points: Exposure to or experience working with internal AI tooling and integrations.

Benefits

• Work Environment: 100% remote-first setup within a high-growth, cutting-edge technical domain.
• Compensation: Competitive compensation package tailored to experience and location.
• Professional Growth: Opportunity to work alongside industry experts in cryptography and fintech while shaping scalable IT governance.

Interview Process

1. Initial Recruiter Screening
2. Introductory Call: 30-minute introductory discussion with the Co-CEO.
3. Cognitive & Behavioral Assessment: A 45-minute online evaluation (via TestGorilla) testing critical thinking, verbal reasoning, detail orientation, numerical reasoning, and problem-solving.
4. Panel Focus Interview: A 90-120 minute technical and cultural deep dive covering security fundamentals, compliance knowledge, work ethics, and team alignment.
5. Final Stage: Reference verifications and background checks.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd's Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.