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Operations Director Jobs in Worcester, MA (NOW HIRING)

ADP, Inc.

Operations Director

Acton, MA · On-site

Operations Director Full Time Acton, MA, US National Quality Assurance OPERATIONS DIRECTOR 1. Role of the Department: The function of the NQA, USA Operations department is to: * a. Ensure that ...

Dynisco

Operations Director

Franklin, MA · On-site

Operations Director Location: Franklin, MA Reports To: President, Dynisco Instruments LLC About Dynisco Dynisco Instruments LLC (www.dynisco.com) is a global leader in providing innovative solutions ...

Tenet Health

Market Operations Director

Worcester, MA · On-site

The Director will manage the Manager(s) of Market Operations and will oversee the activities in the market practices including physician human resources requirements, customer service, customer ...

Tenet Health

Market Operations Director

Worcester, MA · On-site

$110K - $166K/yr

The Director will manage the Manager(s) of Market Operations and will oversee the activities in the market practices including physician human resources requirements, customer service, customer ...

Tenet Health

Market Operations Director

Worcester, MA · On-site

The Director will manage the Manager(s) of Market Operations and will oversee the activities in the market practices including physician human resources requirements, customer service, customer ...

Hirebridge

Facilities Operations Director

Wellesley, MA · On-site

We are seeking a Facilities Operations Director to join our corporate Facilities Department. This Director develops and supports company-wide and property-specific programs, maintains compliance and ...

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Operations Director information

See Worcester, MA salary details

$33.9K

$107.4K

$179.1K

How much do operations director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for operations director in Worcester, MA is $107,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $135,200.00 per year, depending on experience, location, and employer.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Worcester, MA?

The most popular types of Operations jobs in Worcester, MA are:

What job categories do people searching Operations Director jobs in Worcester, MA look for?

The top searched job categories for Operations Director jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Operations Director jobs?

Cities near Worcester, MA with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,446 per year, or $51.7 per hour.

Operations Director

Acton, MA • On-site

ADP, Inc.
Recruiting and Staffing Services • 10K+ employees
Learn more about ADP, Inc.external

Other

Posted 4 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Director

Full Time Acton, MA, US

National Quality Assurance

Job Description: OPERATIONS DIRECTOR

1. Role of the Department:

The function of the NQA, USA Operations department is to:

  • a. Ensure that assessment activities are performed in a highly professional and technical manner and that the customer's expectations are exceeded.
  • b. Hire and train auditors and associates to NQA, USA's processes and system manual requirements.
2. Job Purpose
  • a. Provide leadership to full-time and sub-contracted assessors throughout the areas that NQA, USA operates.
  • b. Will be technical resource to all staff and clients
  • c. Assist in the development of new internal/external processes.
  • d. Hires and trains staff in accordance with established corporate policies and procedures.
  • e. Performs other duties as assigned.
3. Qualifications and Experience:
  • a. 4 years quality related experience.
  • b. Bachelors degree or 4-10 years related experience and/or training.
  • c. Extensive knowledge of the NQA, USA internal/external processes.
  • d. Knowledge of industry standard requirements.
4. NQA, USA Organizational Chart:

(see controlled copy)

5. Management:

Reports to the General Manager

The Operations Director (OPD) is specifically required to:

  • a. Adhere to budgetary constraints
  • b. Establish and monitor company wide auditor/associate hiring plans
  • c. Ensure the integrity of the assessment process
  • d. Ensure proper auditor/assessor utilization and that scheduling of activities between regions is being effectively managed
  • e. Develop monthly metrics/indicators to measure Operation Department performance (including regions/international efforts)
  • f. Provide guidance on the use of the company CRM, EQM
  • g. Interface with the Business Unit Directors on training matters
  • h. Developing/supporting new initiative activities and standards
  • i. Coordination of company wide multi-site clients
  • j. Assist with future program development (e.g. new office database, new forms)
  • k. Overseeing Program Management execution (Program Manager as needed)
  • l. Assist with the Standard/Non-standard industry sector technical groups
  • m. Ensure the Business Units are properly supported/functioning
  • n. Communicate BUM/industry feedback to proper points of contacts
  • o. Oversee the file review process (Certificate, Surveillance, Triennial)
  • p. Oversee the contract review process
  • q. Implementing monthly operations meetings and providing continuous feedback
  • r. Attend and Present in the NQA, USA auditor conferences
  • s. Support development of Operations Bulletins
  • u. Ensure that auditor files maintain proper documents (i.e. confidentiality, etc.)
  • v. Oversee the progress of company projects program development, enhancement)
  • w. Providing input for the annual NQA, USA budget
  • x. Overseeing the company wide "Blue List"
  • y. Providing input to Quality Manager regarding Misuse of the Mark
  • z. Ensure that auditors/associates are effectively implementing the Systems Manual
  • aa. Modifying applicable sections of the Systems Manual
  • bb. Reviewing staff expense reports/time cards as needed
  • cc. Perform assessment activities as needed.
  • dd. Ensure completion of confidentiality form.
  • ee. Identify appropriate staff training needs.
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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