Remote Operations Jobs in Rochester, NY (NOW HIRING)

With more than 30 years in business, Mindex is a software product and professional services company with a proven history of delivering impactful solutions. We specialize in agile software development, cloud and data services, and the creation of innovative, homegrown products.

Our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up-giving us realworld experience designing, scaling, and supporting modern software systems.

We're proud to be recognized as the #1 Software Developer in the 2025 RBJ Book of Lists and ranked #80 in the Rochester Chamber Top 100 Companies. As our client base and #ROCstar team continue to grow, we're expanding our sales organization and looking for motivated professionals ready to make an impact.

What You'll Do

• Collaborative Implementation: Work alongside Software Engineering to deploy and configure the AWS resources required for new product features, ensuring they align with established platform standards.
• Infrastructure Automation: Develop and update Infrastructure-as-Code (IaC) templates (Terraform or CloudFormation) to manage our SaaS environments, moving away from manual configurations to repeatable automation.
• Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base.
• Deployment Support: Assist in managing CI/CD pipelines to facilitate smooth code releases. Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle.
• Proactive Monitoring: Configure and maintain monitoring, logging, and alerting systems (such as CloudWatch) to provide visibility into platform performance and identify potential issues before they impact users.
• Security & Compliance Tasks: Implement security best practices as directed, including managing IAM roles, VPC configurations, and security group updates to maintain a hardened SaaS posture.
• Resource Optimization: Monitor resource utilization and assist in executing cost-optimization tasks, such as decommissioning unused resources or adjusting instance types for better efficiency.
• Incident Support: Participate in the incident management process by investigating technical alerts, performing initial root-cause analysis, and coordinating with senior engineers and developers for resolution.
• Continuous Learning: Stay current on AWS services and DevOps tools, contributing to the team's documentation and helping to refine internal operational processes.
• Availability: Participate in a team on-call rotation and perform scheduled after-hours technical work to support platform stability and high-priority maintenance.

Requirements

Skills & Competencies:

• Strong understanding of cloud security principles and best practices.
• Proficiency in Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation.
• Hands-on experience supporting MSSQL environments, including a solid understanding of database fundamentals and maintenance.
• Strong scripting skills in PowerShell and Python to automate operational tasks.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong focus on exceptional customer service.
• Aptitude and desire to work in a highly collaborative, self-organizing, team environment.
• Highly organized & accurate.

Education & Experience:

• AS or BS degree in Computer Science, Engineering, or related area, and/or an equivalent combination of education and experience.
• 2+ years of hands-on experience with cloud infrastructure and services.

Licenses & Certifications:

• AWS Certified CloudOps Engineer - Associate or equivalent certification is highly desired.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Occasional lifting of up to 10 lbs

Work Authorization

• Applicants must be authorized to work for any employer in the U.S. Mindex is unable to sponsor, or take over sponsorship of, an employment visa at this time.

Benefits

• Health insurance
• Paid holidays
• Paid time off
• 401k retirement savings plan and company match with pre-tax and ROTH options
• Dental insurance
• Vision insurance
• Employer paid disability insurance
• Life insurance and AD&D insurance
• Employee assistance program
• Flexible spending accounts
• Health savings account with employer contributions
• Accident, critical illness, hospital indemnity, and legal assistance
• Adoption assistance
• Domestic partner coverage

Mindex Perks

• Tickets to local sporting events
• Teambuilding events
• Holiday and celebration parties

Professional Development

• Leadership training
• License to Udemy online training courses
• Growth opportunities

The salary range for this role reflects a wide range of factors including skill set, experience, training, and internal equity. It is not typical for individuals to be hired at the top of the range.

Base salary: $70,00 - $120,000