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Remote Operations Jobs in Rochester, NY (NOW HIRING)

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How much do remote operations jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote operations in Rochester, NY is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $27.26 per hour, depending on experience, location, and employer.

How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?

Remote Operations professionals often rely on digital communication tools such as project management software, instant messaging, and video conferencing to stay aligned with on-site teams. They attend regular virtual meetings, share updates in real time, and document processes meticulously to bridge the physical gap. Building strong relationships and maintaining clear, proactive communication are essential to ensure that operational goals are met seamlessly, despite location differences. This collaborative approach helps prevent misunderstandings and keeps projects running efficiently.

What are the key skills and qualifications needed to thrive in remote operations, and why are they important?

To excel in Remote Operations, strong analytical abilities, operational coordination experience, and relevant educational background in operations, logistics, or a related field are essential. Familiarity with digital communication platforms, remote monitoring tools, and project management software is typically required. Exceptional time management, problem-solving, and self-motivation are standout soft skills for this role. These skills ensure effective oversight, seamless coordination, and high productivity when managing operations from a distance.

What is the difference between Remote Operations vs Remote Customer Support?

AspectRemote OperationsRemote Customer Support
Primary RoleOversees business processes, logistics, and operational workflows remotelyAssists customers with product or service inquiries remotely
Required SkillsProcess management, communication, problem-solvingCommunication, empathy, product knowledge
Work EnvironmentTypically involves coordination with teams, data analysis, and planningCustomer interaction via chat, email, or phone
Common CertificationsBusiness administration, project managementCustomer service certifications, communication skills

Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.

What are remote operations?

Remote operations refer to managing and executing business functions or tasks from a location outside a traditional office, often using digital tools and communication platforms. In a job context, roles like remote operations specialists involve coordinating workflows, monitoring systems, and ensuring efficiency without being physically present at a central site.

Who is the best company to work for remotely?

There is no definitive best company for remote operations roles, as it depends on factors like company culture, industry, and job requirements. Many organizations across technology, customer service, and marketing sectors offer remote positions with competitive benefits and flexible schedules. Job seekers should research company reviews, remote work policies, and role-specific expectations to find the best fit for their skills and preferences.

What are the most commonly searched types of Operations jobs in Rochester, NY?

The most popular types of Operations jobs in Rochester, NY are:

What are popular job titles related to Remote Operations jobs in Rochester, NY?

For Remote Operations jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Operations jobs in Rochester, NY look for?

The top searched job categories for Remote Operations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Operations jobs?

Cities near Rochester, NY with the most Remote Operations job openings:

Remote Operations jobs near you
Infographic showing various Remote Operations job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $49,569 per year, or $23.8 per hour.

Licensed Mental Health Counselor - Remote Telehealth Specialist

Rochester, NY • Remote

Heritage Behavioral Health Center
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Heritage Behavioral Health Centerexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Position Overview

The Heritage Behavioral Health Center is on the lookout for a dedicated Licensed Mental Health Counselor (LMHC) to join our innovative team. As a full-time telehealth specialist, you will play a crucial role in delivering high-quality mental health services to our diverse clientele through remote platforms. This position offers you the flexibility to work from home while making a difference in the lives of individuals seeking support and guidance.

About the Organization

Heritage Behavioral Health Center is a leader in providing comprehensive mental health care, committed to enhancing the wellbeing of our community. With a focus on compassionate, patient-centered care, our organization utilizes evidence-based practices to support individuals through their mental health journeys. Our team is composed of skilled professionals who prioritize collaboration and continuous learning, fostering an environment that empowers both clients and staff members.

Work Environment

This remote position allows you to conduct therapy sessions via telehealth, making mental health support accessible to individuals across Rochester, New York, and beyond. You will use platforms designed for secure and effective therapeutic interactions, which not only enhance the client experience but also support your work-life balance. Our operational infrastructure includes technological resources and administrative support tailored to enable your success in a remote setting.

Key Responsibilities
  • Conduct thorough mental health evaluations and develop tailored treatment plans based on individual client needs.
  • Facilitate both individual and group therapy sessions, providing a supportive environment where clients can share their experiences and challenges.
  • Maintain detailed and confidential client records in accordance with legal and ethical standards, ensuring accurate documentation of treatment plans and progress notes.
  • Utilize various therapeutic modalities and techniques to support clients in developing coping strategies and skills for managing their mental health.
  • Actively engage in crisis intervention when necessary, assessing situations and coordinating appropriate resources or services for clients in immediate need.
Patient Population / Client Focus

Your role will primarily involve working with a diverse range of clients facing issues such as anxiety, depression, trauma, and adjustment disorders. You will have the opportunity to address various cultural backgrounds, ensuring that care is respectful and tailored to the unique needs of each patient. The flexibility of telehealth allows you to connect with clients in different circumstances, from those seeking counseling for the first time to individuals requiring ongoing support for more chronic issues.

Qualifications
  • A Bachelor’s degree in psychology, counseling, or a related field is required; a Master’s degree is preferred.
  • Possession of appropriate state licensing and credentials as a Licensed Mental Health Counselor (LMHC).
  • A deep understanding of human behavior and performance, along with a solid foundation in psychological principles and therapeutic practices.
Preferred Experience
  • Experience in conducting therapy over telehealth platforms is highly desirable.
  • Familiarity with electronic health record (EHR) systems to manage client documentation and treatment planning efficiently.
  • Previous experience working with diverse patient populations, demonstrating cultural competence and sensitivity.
Compensation and Benefits

Heritage Behavioral Health Center offers competitive annual salary ranging between USD 80,000 and 95,000, commensurate with experience and qualifications. Additionally, we provide a comprehensive benefits package that includes health, dental, and vision insurance, retirement plans, and paid time off. Our commitment to your professional development includes access to training and continuous education opportunities to help you grow in your career.

Career Growth Opportunities

As part of our team, you’ll not only have the chance to improve your clinical skills but also to advance your career within the organization. We value internal promotions and provide pathways for advancement, including leadership roles, specialty certifications, and involvement in program development that aligns with your professional goals.

Why Join Our Team

At Heritage Behavioral Health Center, you will be instrumental in transforming the mental health landscape through innovative telehealth solutions. Join a passionate group of professionals dedicated to making a meaningful impact on the lives of individuals in need of support. Our supportive work culture encourages collaboration, creativity, and a shared mission of enhancing mental health access and quality.

Application Information

If you are ready to contribute your expertise and make a difference in the lives of others, we encourage you to apply today. Please submit your resume along with a cover letter detailing your qualifications and interest in the position. We look forward to welcoming you to our team!

Apply