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Job Description Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase. **THE RECRUITMENT PERIOD FOR THIS VACANCY HAS BEEN EXTENDED** Come join the State of Alaska.

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Protective Service Specialist 1/2/3 in Sitka, Alaska or Juneau, Alaska The position is open to Alaska Residents.

What You Will Be Doing: As a Protective Service Specialist (PSS), you will be responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. This position is based out of the Sitka Field Office or Juneau Field Office. The Southeast Regional Field Offices consist of Juneau, Ketchikan, Petersburg, Sitka, and Craig.

If working out of the Sitka Field Office, incumbent would only travel as needed for coverage to the Southeast Regional Field Office locations. If working at the Juneau Field Office, incumbent in this position will typically work two weeks in the office (50%) and spend two weeks traveling (50%) each month. This case carrying positions offer a range of duties, including investigating reports of child abuse and/or neglect, preparing plans for intervention by soliciting the cooperation of the family and others, and gathering information about family dynamics/functionality.

A PSS will develop plans to ensure child safety while assisting parents in addressing their protective factors, may be placing children with a relative or licensed foster home when applicable, provide ongoing and/or in-home services to families, writing and submitting reports to Court, working closely with Tribal/Community Partners, frequent face-to-face and telephonic contact with parents and caregivers of children in custody, and making referrals to other service providers and agencies. For more information: OCS Practice Model Mission and Values/Culture: The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes. The Office of Children's Services is dedicated to a diverse and inclusive workforce where safety and wellbeing are paramount.

Employees all contribute to building a culture where everyone is valued, treated equitably, and treated respectfully. Everything we do is underpinned by our Core Values. Benefits of Joining Our Team: The Office of Children's Services is committed to an organizational culture that values each team member.

We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve. Your first twelve months in the agency are probationary and considered a training period, with formal virtual training, on-the-job training with your supervisor, and with other colleagues.

While this is a field-based position that involves working in the community, part-time telework within the duty station is an option upon eligibility. Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.

The Working Environment You Can Expect: This position is a region-wide position that covers Family Services and Initial Investigations as needed, typical in remote Southeast Alaska locations. The Southeast Regional Field Offices consist of Juneau, Ketchikan, Petersburg, Sitka, and Craig. This position is located at the Juneau Field Office or Sitka Field Office.

Please select the location preference in the questions of this job posting. The Sitka Field Office is located in Sitka on Baranoff Island. Sitka is known for its world class scenery, fishing, and vibrant arts and music environment.

The Sitka office is proud to partner with the Sitka Tribe of Alaska in order to provide services which have been nationally recognized by Harvard University and the Robert Wood Johnson Foundation. Travel to these cities throughout Alaska may be required of this position. The Juneau Field Office is located in the heart of the Mendenhall Valley, conveniently located near shops, restaurants and the bus line.

If working at the Juneau Field Office, the incumbent in this position will typically work two weeks in the office (50%) and spend two weeks traveling (50%) each month. The work we perform is critical and significantly impacts the communities we serve. As a result, the Office of Children's Services works on evenings and weekends as well as weekdays, so overtime and on-call work are expectations of our workers.

Travel may be frequent or minimal. Varies based on regional needs. Travel to villages or cities for placement or visitation varies based on regional needs.

Travel in outlying areas may involve small aircraft and overnight stays. For information on the Sitka or Juneau community (including schools, hospitals, housing) please review the Alaska Community Profiles. Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies: Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations). Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/alaska/classspecs?keywords=protective%20services%20specialist If you can imagine yourself in this role, we encourage you to apply

Minimum Qualifications Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class. Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class

They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in: Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. equivalent to those typically gained by Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. equivalent to those typically gained by Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility. "Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. Additional Required Information At the time of the interview submit: Copy of academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position.

(Unofficial are acceptable but must include the institution name/URL on the transcripts). Please provide a copy of academic transcripts at the time of the interview if they are not included in your application. Special Note: This position is in Sitka, Alaska; or Juneau, Alaska and will typically work two weeks in the office (50%) and spend two weeks traveling (50%) each month.

This position requires a valid Real ID Alaska driver's license. This position is flexibly staffed. The level of the job offer will be based on the selected candidate's credibly possessed and proven competencies.

If hired at the lower level, you will be promoted to the higher level after completing the training and demonstrating competency in the work performance. Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters.

Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State. For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check. The successful candidate may be required to attend multiple training courses normally located in Anchorage

Supplemental Questions For your application to be evaluated you must answer the Supplemental Questions. The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The proficiency levels are Mastery, Fluency, Literacy, and Discovery.

You will need to rate your proficiency for each competency listed in the supplemental questions. You must also complete the "References" section in the application. In the reference section please provide contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job competencies, in which one (1) of the three (3) references must be a current or former direct supervisor.

Please be sure to check your junk folder for any messages that may be sent to you about this recruitment. For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience.

Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your appli...