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Remote L2 Production Support Jobs in Virginia (NOW HIRING)

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Remote L2 Production Support information

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

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Cities in Virginia with the most Remote L2 Production Support job openings:

Remote L2 Production Support jobs near you

SAP Concur Invoice Functional Consultant

Norfolk, VA • Remote

Genesis Consulting Partners, LLC
See more jobs at Genesis Consulting Partners, LLCexternal

Full-time

Posted 29 days ago

Job description

Job Title: SAP Concur Invoice Functional Consultant (Senior)
Job Type:

 

Full-Time

 

Job Location:

 

Remote with occasional travel

 

Job Summary:

 

Genesis Consulting is seeking an experienced Senior SAP Concur Invoice Functional Consultant to support a public-sector Accounts Payable Invoice Process Automation initiative.

 

The consultant will support the transformation of an existing Accounts Payable environment by helping automate the end-to-end invoice lifecycle, including invoice capture, validation, workflow, approvals, exception management, and integration with ERP and financial systems.

 

The ideal candidate will have strong hands-on SAP Concur Invoice implementation and configuration experience, combined with a solid understanding of Accounts Payable processes, invoice automation, financial controls, and ERP integrations. Experience working with complex organizations and high-volume invoice environments is highly desirable.



Requirements

·        Minimum 5+ years of SAP Concur experience, including strong hands-on Concur Invoice implementation and configuration experience.

·        Experience with full-lifecycle Concur Invoice implementations from requirements through go-live and production support.

·        Strong understanding of Accounts Payable, invoice automation, approvals, matching, and exception management.

·        Experience integrating Concur with SAP, Oracle, PeopleSoft, or other ERP/financial systems.

·        Experience with vendor master data, purchase orders, accounting data, and invoice processing.

·        Experience with data mapping, functional specifications, system integration, SIT and UAT.

·        Strong client-facing, analytical, problem-solving, and communication skills.

·        Public-sector or large enterprise implementation experience preferred.

Minimum Education:

 

·        Bachelor’s Degree

 

Required Certifications:

 

·        Concur Invoice CIP or equivalent certication preferred.

 

Other:

 

·        Ability to work remote and occasionally travel as needed (Estimated at Once per Quarter)