Remote Itsm Jobs in Texas (NOW HIRING)

About the Role:

We are hiring a hands-on Senior Site Reliability Engineer (SRE) to actively build, operate, and improve the reliability of our production systems. This is not a purely advisory role you will be directly involved in designing infrastructure, writing Terraform, improving observability, and responding to real production incidents.

If you live near one of our offices, you may work a hybrid schedule. If not, this role is fully remote. We do not restrict applicants based on job site or posting location.

Job Title: Senior Site Reliability Engineer (SRE)

Location: Open (U.S.-based). No job site restrictions.
Work Model: Hybrid (if near an office) or Fully Remote
Employment Type: Full-time
Department: Engineering / Infrastructure

What You'll Do

• Design, build, and operate highly available, scalable systems in AWS

• Write, maintain, and review Terraform to provision and manage infrastructure

• Own and improve monitoring, alerting, and observability using Grafana, Pingdom, and Uptrends

• Participate in a rotating on-call schedule, responding to production incidents and driving issues to resolution

• Lead incident response, root cause analysis, and post-incident reviews with a focus on prevention and automation

• Define and manage SLOs, SLIs, and error budgets

• Build and improve CI/CD pipelines and operational workflows using Azure DevOps and GitHub

• Work directly with application teams to improve reliability, performance, and deployability

• Automate manual operational tasks to reduce toil

• Maintain clear, actionable runbooks and documentation in Confluence

• Track work, incidents, and operational improvements using Jira and ServiceNow

• Mentor other engineers and help set SRE standards and best practices

Required Qualifications

• 5+ years of hands-on experience in SRE, DevOps, or Infrastructure Engineering roles

• Strong production experience in AWS

• Required: Significant hands-on experience with Terraform in real-world environments

• Experience operating monitoring and uptime platforms such as Grafana, Pingdom, and Uptrends

• Strong Linux systems, networking, and troubleshooting skills

• Experience supporting production systems through incident response and on-call rotations

• Proficiency with GitHub and modern Git workflows

• Experience building or maintaining CI/CD pipelines with Azure DevOps

• Familiarity with ITSM and incident workflows using ServiceNow

• Strong written communication skills with experience documenting systems and processes in Confluence

• Ability to work independently in a remote or hybrid environment

Preferred Qualifications

• Experience defining and operating against SLOs and error budgets

• Infrastructure-as-Code best practices beyond Terraform (modules, testing, CI integration)

• Experience with containers and orchestration (Docker, Kubernetes)

• Experience supporting large-scale, high-availability production systems

• Prior experience mentoring engineers or serving as a technical lead

What We Offer

• Competitive salary and comprehensive benefits

• Flexible work location with hybrid or fully remote options

• Real ownership of production systems and reliability outcomes

• A culture that values automation, learning, and continuous improvement

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $104,900 - $174,700. Base Pay Range for IL is $110,100 - $183,500. Base Pay Range for Chicago, IL is $115,400 - $192,200. Base Pay Range for MD is $110,100 - $183,500. Base Pay Range for NY is $115,400 - $192,200. Base Pay Range for New York City is $125,900 - $209,700. Base Pay Range for Rochester, NY is $104,900 - $174,700. Base Pay Range for OH is $99,700 - $166,000. Base Pay Range for NJ is $123,816- $197,784. This job is eligible for an annual incentive bonus. Application deadline is 08/24/2026.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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