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Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for ... Ensure compliance with ITIL best practices * Manage client escalations and reporting Required ...

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What is the difference between Remote Itil Remote vs Remote Service Desk Technician?

AspectRemote Itil RemoteRemote Service Desk Technician
CertificationsITIL Foundation, CompTIA A+CompTIA A+, HDI Support Center
Work EnvironmentRemote, IT service management focusRemote, technical support for end-users
Industry UsageIT service providers, large enterprisesIT support companies, corporate IT departments
Job FocusITIL processes, service managementTechnical troubleshooting, user support

Remote Itil Remote roles focus on IT service management and ITIL processes, often requiring certifications like ITIL Foundation. Remote Service Desk Technicians primarily handle end-user technical support, with certifications like CompTIA A+. Both roles are remote but differ in their core responsibilities and industry applications.

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Infographic showing various Remote Itil Remote job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution.

Principal ZTNA Network Engineer - Employee Remote Access

Fidelity Investments

Durham, NC • On-site, Remote

Full-time

Posted 7 days ago

Key responsibilities

  • Lead design and implementation of ZTNA solutions to replace legacy VPN technologies.

  • Drive legacy VPN decommissioning and migration to ZTNA platforms.

  • Act as a Tier-3 escalation lead for complex remote access and connectivity issues.

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

14th of 139 rated financial services

Job description

Job Description:
Note: Fidelity will not provide immigration sponsorship for this position.
The Role
We are seeking a Senior ZTNA (Zero Trust Network Access) Network Engineer to lead the engineering, deployment, and optimization of secure remote access solutions across the enterprise. This role will drive the transition from legacy VPN technologies to modern Zero Trust architectures, with a strong focus on Zscaler (ZPA/ZIA) and enterprise ZVPN initiatives.
You will design and implement secure, scalable, and resilient access solutions that enable seamless, secure connectivity to enterprise applications while eliminating implicit trust. This includes architecting Zero Trust segmentation, application-level access controls, and robust connectivity strategies for a global workforce. Responsibilities will include:
  • Lead design and implementation of ZTNA solutions (Zscaler ZPA/ZIA, ZVPN) to replace legacy VPN technologies
  • On call required rotation
  • Define and deliver modern Zero Trust architecture patterns, including application-level segmentation and identity-based access
  • Drive legacy VPN decommissioning and migration to ZTNA platforms
  • Develop and execute engineering roadmaps aligned to enterprise remote access strategy
  • Partner with security, infrastructure, and business units to ensure coordinated rollout and adoption
  • Document architecture, operational models, and implementation standards
  • Evaluate emerging ZTNA and secure access technologies and provide data-driven recommendations
  • Lead pilots and phased deployments, including testing, validation, and performance benchmarking
  • Act as a Tier-3 escalation lead for complex remote access and connectivity issues
  • Ensure high availability and resilience of remote access infrastructure in a 24x7 global environment
  • Assess and mitigate risks related to latency, scale, and user experience during migrations

The Expertise and Skills You Bring
  • 6-10 years of network/security engineering experience, including 4+ years in ZTNA or remote access transformations
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Hands-on experience with Zscaler (ZPA/ZIA) or comparable Zero Trust platforms
  • Proven success migrating legacy VPNs to Zero Trust, cloud-delivered access solutions
  • Deep expertise in ZTNA design, implementation, and Zero Trust principles (least privilege, continuous verification, no implicit trust)
  • Experience designing application segmentation and identity-based access policies
  • Strong knowledge of traffic steering, split tunneling, and secure access routing (ZVPN architectures)
  • Experience with load balancing, gateways, and access control layers
  • Advanced troubleshooting across network layers (L3-L7)
  • Familiarity with hybrid environments (on-prem, cloud, SaaS)
  • Ability to optimize latency, performance, and user experience in ZTNA environments
  • Experience with high availability, disaster recovery, and failover strategies in global, always-on environments
  • Experience with network automation tools (Python, Ansible, APIs)
  • Familiarity with endpoint management and deployment tools (Intune, SCCM)
  • Strong understanding of identity providers (Azure AD / Entra ID), SSO, and conditional access
  • Knowledge of PKI, certificates, and modern authentication methods
  • Experience integrating with SIEM, EDR, and security monitoring platforms
  • Strong ownership mindset with a focus on execution and delivery
  • Ability to thrive in fast-paced, ambiguous environments with competing priorities
  • Excellent communication skills across technical and business stakeholders
  • Proven ability to lead incident response and drive resolution under pressure
  • Preferred certifications: Zscaler (ZCCA / ZCCP / ZCSE), CCNP/CCIE (Security or Enterprise), CISSP (or equivalent), ITIL Foundation

The Team
You will be part of the Enterprise Cloud, Infrastructure, and Operations (ECIO) organization, playing a central role in transforming the enterprise's remote access strategy from legacy VPN to Zero Trust. This is a high-visibility, high-impact team focused on ZVPN rollout and enterprise-wide adoption, legacy VPN decommissioning, and Zscaler-driven Zero Trust transformation.
The team operates in a global, 24x7 environment and partners closely with security, infrastructure, and business stakeholders. Together, you enable secure, seamless access to applications for a distributed workforce-reducing cyber risk, improving resilience, and supporting business continuity at scale.
Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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