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Remote It Help Desk Jobs in Rochester, NY (NOW HIRING)

Constellation Brands

Data Scientist

Rochester, NY · On-site +1

$86.60K - $132.70K/yr

... Information Technology The salary range for this role is: $86,600.00 - $132,700.00 This is the ... For remote locations or positions open to multiple locations, the pay range may reflect several US ...

Deloitte

Hospital Billing Analyst

Rochester, NY · Remote

$47.40K - $63.10K/yr

This is a primarily remote role supporting an enterprise Epic implementation, with minimal travel ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

SS&C Technologies Holdings

Salesforce Developer

Farmington, NY · On-site +1

$54.75 - $72.50/hr

New York / North Carolina / Georgia / Florida / Connecticut (Hybrid / Remote) About the Role The ... Bachelor's degree in Computer Science, Information Technology, or a related field. * 3+ years of ...

Almaaventurera

Remote Travel Consultant

Rochester, NY · Remote

High attention to detail with strong organizational and follow-through habits. Tech-savvy and quick ... A genuine love for travel and helping others design unforgettable journeys. #J-18808-Ljbffr

Xplor

Account Executive

Batavia, NY · On-site +1

Work closely with Xplor Pay colleagues in Customer Service, Underwriting, IT, Sales Support, and ... Fully flexible remote work arrangements Compensation for this position offers health benefits, 401K ...

Deloitte

GCP Engineer

Rochester, NY · On-site +1

Bachelor's degree in preferably Computer Science, Information Technology, Computer Engineering, or ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

Deloitte

Databricks Engineer

Rochester, NY · On-site +1

Bachelor's degree preferably in Computer Science, Information Technology, Computer Engineering, or ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

Quora

iOS Engineer -Remote

Rochester, NY · Remote

$166.68K - $191.40K/yr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Build new user-facing features and help drive the Poe product roadmap * Create tools and ...

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it help desk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Rochester, NY? The most popular types of It Help Desk jobs in Rochester, NY are:
What are popular job titles related to Remote It Help Desk jobs in Rochester, NY? For Remote It Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Rochester, NY look for? The top searched job categories for Remote It Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote It Help Desk jobs? Cities near Rochester, NY with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Rochester, NY as of May 2026, with employment types broken down into 92% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.
Application Engineer - Rochester, NY

Application Engineer - Rochester, NY

Northland Controls

Pittsford, NY • Remote

Other

Posted 16 days ago

Job description

Northland Controls is seeking a highly skilled Application Engineer to support and enhance regional deployments of advanced access control technologies. This remote role focuses on technical execution, product evolution, and close collaboration with engineering, security, and customer stakeholders to ensure reliable, scalable system performance.

 Key Responsibilities

  • Support the development and execution of the roadmap for server rack access control systems.

  • Collaborate cross-functionally with engineering, physical security, and business stakeholders.

  • Actively participate in deployment programs, providing feedback to improve overall solutions.

  • Engage with customer architects, operations teams, and internal partners.

  • Program, manage, and support back-end access control applications and licensing.

  • Provide remote commissioning, monitoring, and technical support.

  • Perform remote break-fix activities and escalate issues to service desk or LSP support as needed.

  • Participate in ongoing system enhancements and continuous improvement initiatives.

  • Train VAR and LSP engineering teams on commissioning and break-fix processes, including on-site training when required.

  • Ensure all processes and procedures are fully documented.

  • Provide reporting and statistical data to senior leadership upon request.

  • Develop strategies for system monitoring, observability, and rapid incident response.

 Qualifications

  • Hands-on experience with Lenel OnGuard access control systems (certification preferred).

  • Familiarity with biometric technologies and enterprise access control solutions.

  • Strong analytical, troubleshooting, and problem-solving skills.

  • Excellent communication skills with the ability to engage technical and non-technical stakeholders.

  • Ability to manage multiple priorities in a fast-paced, dynamic environment.

  • Proactive, collaborative mindset with a commitment to continuous learning.

 Why Northland Controls

Join a world-class global security integrator trusted by some of the most innovative organisations in the world. At Northland, we value honor, teamwork, accountability, and having fun while tackling complex challenges. Our people are our greatest asset, and we’re committed to delivering excellence—everywhere we operate.

Northland Controls is an equal opportunity employer.

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