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Remote It Help Desk Jobs in Rochester, NY (NOW HIRING)

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

Sell across the suite of services, including digital transformation, IT, customer engagement, and ... Commercial experience, acumen and creativity in helping clients shift from per unit cost pricing ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · Remote

In addition to delivering exceptionally engineered experiences, we help our clients improve their ... IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and ...

Nexera

Entry Level Remote Sales Role

Rochester, NY · Remote

$1.5K - $5.3K/wk

In this role, you will help families find the right financial protection coverage for their needs ... Contact warm inbound leads -- people who have already requested information about protecting their ...

University of Rochester

Med Records Coder III

Rochester, NY · Remote

$21.78 - $30.53/hr

Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype ... Associate's degree in Health Information Technology or health related field preferred * Additional ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

In addition to delivering exceptionally engineered experiences, we help our clients improve their ... IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and ...

Varsity Tutors

CompTIA A+ Tutor

Rochester, NY · Remote

$25 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks.

Deloitte

Epic Denials Management Operator

Rochester, NY · Remote

$17.75 - $23.75/hr

Bachelor's degree in information technology, business, healthcare, or a related field; or ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Rochester, NY

Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote it help desk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the most commonly searched types of It Help Desk jobs in Rochester, NY?

The most popular types of It Help Desk jobs in Rochester, NY are:

What are popular job titles related to Remote It Help Desk jobs in Rochester, NY?

For Remote It Help Desk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Rochester, NY look for?

The top searched job categories for Remote It Help Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote It Help Desk jobs?

Cities near Rochester, NY with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Specialist, Recruiter - Remote / Telecommute

CYNET SYSTEMS

Rochester, NY • Remote

$40 - $45/hr

Contractor

Re-posted 2 days ago

Job description

Job Overview:

Pay Range $40hr - $45hr

Requirement/Must Have:

  • 1+ years of experience in full life cycle recruiting.
  • Experience with sourcing candidates using platforms such as LinkedIn Recruiter and Indeed.
  • Ability to manage multiple requisitions at a time (30-35 reqs).
  • Familiarity with working in a fast-paced, constantly changing environment with high demand and metrics.

Responsibilities:

  • Responsible for the full life cycle of recruiting, sourcing a strong pipeline of qualified candidates.
  • Collaborate with hiring managers to meet staffing needs and ensure quality of selection and timeliness of hire.
  • Pre-screen potential candidates for full-time employee openings and assess qualifications and culture fit.
  • Interview prospective candidates on a consistent set of qualifications and educate candidates on the organization.
  • Submit qualified candidates to hiring managers.
  • Prepare salary offers in collaboration with compensation specialists and HR Business Partners.
  • Partner with hiring managers and HR Business Partners on all aspects of the talent acquisition process.
  • Develop strategies using various sourcing techniques, qualify and interview candidates, and present job offers.
  • Provide efficient and high-touch experience for every candidate and hiring manager through all stages of the recruiting lifecycle.
  • Maintain accurate and updated candidate data in the Applicant Tracking System with adherence to compliance and talent acquisition processes.
  • Uphold legal requirements and company hiring policies, coaching and guiding managers accordingly.
  • Operate with a high sense of urgency.

Nice to Have:

  • Experience in Engineering/IT Recruiting/Technical recruiting.
  • Effective influencing and negotiation skills.
  • Experience recruiting in Aerospace and defense industries.
  • Experience with SAP SuccessFactors.
  • Previous experience in agency and/or corporate recruiting.
  • Progressive knowledge and expertise in sourcing methodologies, candidate assessment/interviewing, and selection of talent.

Skills:

  • Strong verbal and written communication skills.
  • Ability to build relationships and work well with others.
  • Experience with Excel and Outlook.

Qualification And Education:

  • Bachelor's degree with a minimum of 6 years of experience, or 10+ years of related experience in lieu of a degree.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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