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Remote It Help Desk Jobs in Buffalo, NY (NOW HIRING)

U.S. Courts

Systems Analyst

Buffalo, NY · On-site +1

$74.86K - $121.71K/yr

Addresses support calls from the information technology (IT) help desk. * Prepares written ... Many user interactions are with remote users with varying technological skills. * Ability to work ...

Compu-Vision Consulting

IT Project Manager

Buffalo, NY · On-site +1

$95.40K - $112.80K/yr

Remote (telework from home or office) * Field work at NYSERDA sites, if required Requirements * Proven experience managing IT projects in enterprise or public-sector environments * Strong ...

New

Seneca Holdings

IT Manager

Buffalo, NY · Remote

$92K - $112.80K/yr

This is a remote position. The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across ...

Seneca Holdings

IT Governance Analyst

Buffalo, NY · Remote

Great Waters Federal is seeking to hire an IT Governance Analyst for the National Capital Region or for remote placement. The individual selected will be responsible for ensuring that the agency ...

Nissha Medical Technologies

Sr. IT Business Analyst

Buffalo, NY · Remote

$83.30K - $111.40K/yr

If you're motivated by meaningful work, collaboration, and the opportunity to help shape the future ... This is a remote position; however, preference will be given to candidates located in the Buffalo ...

Nissha Medical Technologies

Sr. IT Business Analyst

Buffalo, NY · Remote

$83.30K - $111.40K/yr

If you're motivated by meaningful work, collaboration, and the opportunity to help shape the future ... This is a remote position; however, preference will be given to candidates located in the Buffalo ...

Seneca Holdings

SME IT Governance Manager

Buffalo, NY · On-site +1

Great Waters Federal is seeking an SME IT Governance Manager for the National Capital Region or a remote position. The selected candidate will be responsible for aligning the organization ...

Motorola

Project Manager - US Remote

Alabama, NY · Remote

$75K - $85K/yr

We build and connect technologies to help protect people, property and places. Our solutions foster ... Business, Communications, Finance, IT, Management, or Technology required. * Must be a Mid-level ...

Akoya

Head of Risk & Security

Boston, NY · On-site +1

Oversee corporate IT governance in partnership with the IT Systems Administrator (end-user security, device management, identity, remote access). * Ensure strong IAM, endpoint protection, DLP ...

Akoya External

Head of Risk & Security

Boston, NY · On-site +1

Oversee corporate IT governance in partnership with the IT Systems Administrator (end-user security, device management, identity, remote access). * Ensure strong IAM, endpoint protection, DLP ...

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How much do remote it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it help desk in Buffalo, NY is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Buffalo, NY? The most popular types of It Help Desk jobs in Buffalo, NY are:
What are popular job titles related to Remote It Help Desk jobs in Buffalo, NY? For Remote It Help Desk jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Buffalo, NY look for? The top searched job categories for Remote It Help Desk jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Remote It Help Desk jobs? Cities near Buffalo, NY with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Buffalo, NY as of May 2026, with employment types broken down into 92% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $46,645 per year, or $22.4 per hour.

Systems Analyst

U.S. Courts

Buffalo, NY • On-site, Remote

$74.86K - $121.71K/yr

Full-time

Posted 20 days ago

Job description

Summary
The Western District of New York seeks a mission-driven professional to serve as a full-time Systems Analyst within the Buffalo divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and resilience.
Learn more about this agency
Duties
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  • Performs professional work related to the functionality and administration of application for the court's Case Management/Electronic Case Files System (CM/ECF-NextGen), as well as other national and locally developed applications.
  • Performs content updates as requested to various internal and external websites.
  • Addresses support calls from the information technology (IT) help desk.
  • Prepares written documentation for users and IT staff that is clear and effective.
  • Provides support for user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units.
  • Assists in hardware/software installs, updates, and decommissioning.
  • Provides IP phone and voicemail administration and support.
  • Provides courtroom A/V support which includes video conferencing, and IP telephony systems.
  • Carries a court-issued cell phone and is available to respond to customer issues.
  • Trains users on local and national applications.
  • Performs other related duties, as assigned.

Requirements
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Conditions of employment
  • Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship.
  • Employees are required to use electronic funds transfer for payroll deposit.
  • This is a high-sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an OPM background investigation and credit check and a favorable suitability determination. Investigative updates are required every five years.

Qualifications
Qualification Requirements
A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Ability to travel as needed. Ability to lift and move equipment up to 50 pounds is required.
Preferred Qualifications/Court Preferred Skills
  • An associate degree or higher from an accredited college or university in CS, MIS, or other relevant field of study.
  • Knowledge of and skill in using current information technology applications.
  • Knowledge of Drupal and SharePoint Administration.
  • Knowledge of court operations and its national applications such as CM/ECF, CEO and JMS.
  • Knowledge of operating systems Linux, Microsoft Windows Server and iOS.
  • Knowledge of relational databases and SQL.
  • Skill in training and/or instructing court personnel in relevant hardware and software programs.
  • Ability to communicate technical information effectively (orally and in writing) to IT Staff and end users.
  • Excellent organizational, verbal, and written communication skills. Many user interactions are with remote users with varying technological skills.
  • Ability to work independently and/or with minimal supervision.
  • Ability to exercise good judgment regarding proper business attire.
  • Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements.

Specialized Experience
Progressively responsible experience that involved Linux server and database administration, perl/Java programing and SQL query building.
Additional information
  • Employees must adhere to a Code of Conduct.
  • The Court provides reasonable accommodations to applicants with disabilities.
  • Veterans' preference is not a factor used in Judicial Branch appointments.
  • Positions with the U.S. Courts are excepted service appointments, which are "at will" and may be terminated with or without cause.
  • This position requires the incumbent to work on-site at the Robert H. Jackson United States Courthouse in Buffalo, New York, but will serve as part of the district-wide IT team supporting all divisional offices of the court (Buffalo and Rochester). Work will be performed in an office setting. Travel to the Rochester divisional office and other locations may be required.
  • Occasional emergency weekend and after-hours coverage may also be required.

The United States District Court for the Western District of New York is an Equal Opportunity Employer.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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Click HERE to learn more about the Judiciary's benefits.

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