ZipRecruiter

Log In

1

Senior It Help Desk Jobs in Buffalo, NY (NOW HIRING)

BC Tech Pro

IT Help Desk

Buffalo, NY

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

VTal Technology Solutions

Help Desk Manager

Buffalo, NY · On-site

Help Desk Manager Seeking to hire a Help Desk Manager for a leading higher education IT Services company to work with a University in Buffalo, NY. Role Manage Help Desk and all customer services for ...

NAVA Software Solutions

Sr. IT Ops Engineer

Buffalo, NY · On-site

NAVA Software solutions is looking for a Sr. IT Ops Engineer Details: Sr. IT Ops Engineer Location: Buffalo NY - Hybrid Duration: 6-12-month, Possible Temp to Hire This position will be considered a ...

Hire Talent

Service Desk Analyst

East Aurora, NY · On-site

$18.75 - $25.75/hr

Service Desk Analyst The Service Desk Analyst (SDA) is responsible for providing support for the ... IT help as the situation dictates. The SDA must have a solid understanding of the current ...

Judicial Branch

Systems Analyst

Buffalo, NY · On-site

... (IT) help desk. • Preparing written documentation for users and IT staff that is clear and effective. • Providing support for user applications, such as Microsoft Windows, Microsoft Office ...

New

Sealing Devices

IT Manager

Lancaster, NY · On-site

$100K - $115K/yr

Monitor help desk performance and identify opportunities to improve IT support processes. Vendor & Budget Coordination * Coordinate with IT vendors, service providers, and technology partners to ...

next page

Showing results 1-20

All JobsSenior It Help Desk JobsSenior It Help Desk Jobs in Buffalo, NY

Senior It Help Desk information

See Buffalo, NY salary details

$60.1K

$106.3K

$145.3K

How much do senior it help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for senior it help desk in Buffalo, NY is $106,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,100.00 and $119,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior IT Help Desk professional, and why are they important?

To thrive as a Senior IT Help Desk professional, you need advanced troubleshooting abilities, strong knowledge of operating systems and networks, and typically a degree in information technology or relevant certifications like CompTIA A+, Network+, or Microsoft MCP. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for efficient problem resolution. Exceptional communication, patience, and leadership skills help you guide users and mentor junior technicians. These skills ensure rapid issue resolution, high user satisfaction, and smooth IT operations within organizations.

What are some common challenges faced by Senior IT Help Desk professionals, and how can they effectively address them?

Senior IT Help Desk professionals often encounter challenges such as managing complex technical issues, prioritizing multiple support requests, and mentoring junior team members. To address these, it's important to maintain strong communication skills, use effective ticketing systems, and stay updated with the latest technologies. Additionally, collaborating with other IT teams and proactively documenting solutions can help streamline support processes and enhance overall team performance.

What are Senior IT Help Desk professionals?

Senior IT Help Desk professionals are experienced technical support specialists who assist users with hardware, software, and network issues. They handle complex technical problems, provide guidance to junior help desk staff, and may be involved in developing support procedures. Their role often includes troubleshooting, resolving escalated tickets, and ensuring high levels of customer satisfaction. In addition, they may participate in training, documentation, and the implementation of new technologies to improve IT support processes.

What is the difference between Senior It Help Desk vs Help Desk Technician?

AspectSenior It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+ often preferred
Experience3+ years, troubleshooting complex issues1-2 years, basic support tasks
Work EnvironmentCorporate, IT departments, remote supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, mentoring, escalationBasic user support, ticket resolution

Senior It Help Desk roles typically require more experience, certifications, and involve handling complex issues, mentoring staff, and working in corporate IT environments. Help Desk Technicians focus on basic support tasks and initial troubleshooting. The senior role offers greater responsibility and technical depth.

What are the most commonly searched types of It Help Desk jobs in Buffalo, NY? The most popular types of It Help Desk jobs in Buffalo, NY are:
Senior It Help Desk jobs near you

IT Help Desk

BC Tech Pro

Buffalo, NY

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $20.50 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US Citizens 18 years of age or older.