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It Help Desk Associate Jobs in Buffalo, NY (NOW HIRING)

BC Tech Pro

IT Help Desk

Buffalo, NY

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

VTal Technology Solutions

Help Desk Manager

Buffalo, NY · On-site

Help Desk Manager Seeking to hire a Help Desk Manager for a leading higher education IT Services company to work with a University in Buffalo, NY. Role Manage Help Desk and all customer services for ...

Hire Talent

Service Desk Analyst

East Aurora, NY · On-site

$18.75 - $25.75/hr

Service Desk Analyst The Service Desk Analyst (SDA) is responsible for providing support for the ... IT help as the situation dictates. The SDA must have a solid understanding of the current ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

... technology's best and the brightest ... Our team members enjoy the freedom and support they receive to help our customers solve problems ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

... technology's best and the brightest ... Our team members enjoy the freedom and support they receive to help our customers solve problems ...

Judicial Branch

Systems Analyst

Buffalo, NY · On-site

... (IT) help desk. • Preparing written documentation for users and IT staff that is clear and effective. • Providing support for user applications, such as Microsoft Windows, Microsoft Office ...

New

Planet Fitness

Front Desk Associate

Depew, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Planet Fitness

Front Desk Associate

Williamsville, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Planet Fitness

Front Desk Associate

Cheektowaga, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Sealing Devices

IT Manager

Lancaster, NY

$100K - $115K/yr

Monitor help desk performance and identify opportunities to improve IT support processes. Vendor & Budget Coordination * Coordinate with IT vendors, service providers, and technology partners to ...

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How much do it help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk associate in Buffalo, NY is $22.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

Is AI replacing IT's help desk?

AI is automating certain routine tasks in help desk roles, such as troubleshooting common issues and providing basic support, but it does not fully replace IT Help Desk Associates. Human oversight remains essential for complex problems, customer service, and decision-making, making the role still vital in IT support environments. Help desk professionals often use AI tools to enhance efficiency and focus on more technical or personalized support tasks.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What are the most commonly searched types of It Help Desk jobs in Buffalo, NY? The most popular types of It Help Desk jobs in Buffalo, NY are:
What are popular job titles related to It Help Desk Associate jobs in Buffalo, NY? For It Help Desk Associate jobs in Buffalo, NY, the most frequently searched job titles are:
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What cities near Buffalo, NY are hiring for It Help Desk Associate jobs? Cities near Buffalo, NY with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you

Information Technology Help Desk Associate

CTBK

Buffalo, NY • On-site

Full-time

Posted 12 days ago

Job description

Description
Chiampou Travis Besaw & Kershner (CTBK) is a locally owned and operated full-service accounting firm based in Amherst, NY. With over 150 talented professionals on our team, we provide businesses and high net worth individuals with assurance, accounting, tax, and business consulting services. Our clients come from a variety of industries, including manufacturing/distribution, construction, real estate, not-for-profit, healthcare, and professional services.
At CTBK, we prioritize delivering professional services that exceed our clients' expectations while creating a positive and nurturing work environment for our employees. We are committed to helping our staff grow and develop successful and rewarding careers, providing challenging opportunities for personal and professional growth.
As an IT Helpdesk Associate, you will work on the IT team supporting our Firm as one of the first contacts with employees who need technical assistance. Assist with various tasks and projects, oversee software and network performance daily and effectively support the firm's environment such that technology standards and expectations are realized.
Key responsibilities include:
  • Monitor, prioritize, and respond to helpdesk tickets in a timely and effective manner.
  • Troubleshoot, diagnose, and resolve technical hardware, software, and connectivity issues.
  • Provide high-quality customer service, including clear communication and follow-up on resolved IT issues.
  • Ask thoughtful questions and actively listen to identify root causes and prevent recurring issues.
  • Coordinate with software vendors and hardware providers to troubleshoot issues, open and manage support cases, and facilitate warranty claims as needed.
  • Escalate complex issues to senior IT staff with clear documentation and troubleshooting steps already performed.
  • Follow IT security best practices and escalate potential security concerns appropriately.
  • Assist with workstation vulnerability management activities, including identifying, tracking, and helping remediate security vulnerabilities (e.g., patching, updates) under guidance.
  • Deploy and configure computer equipment, peripherals, and software updates.
  • Assist with onboarding and offboarding processes, including user account setup, permissions, and equipment provisioning.
  • Maintain accurate inventory of IT equipment, including asset tracking and recycling processes.
  • Create and update knowledge base articles to improve team efficiency and user self-service.
  • Identify trends in support requests and contribute to process improvements and documentation.
  • Provide support for firm-specific applications and tools, learning business workflows to better assist end users.
  • Actively build technical skills through hands-on experience, training, and mentorship.
  • Collaborate with the IT team to support new technologies and improve existing systems.
  • Assist with IT projects as needed, contributing to team initiatives and gaining exposure to broader IT systems and processes.
  • Identify opportunities to improve support processes through documentation, tools, or automation.

Required skills:
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
  • Strong troubleshooting skills across hardware, software, operating systems, and basic networking/connectivity issues.
  • Proficiency in software installations and upgrades.
  • Strong communication and interpersonal skills with a customer-first mindset and the ability to provide timely, high-quality support.
  • Ability to communicate clearly and confidently with end users in both one-on-one and group settings, including assisting with IT orientations and explaining technical concepts to non-technical audiences.
  • Ability to work both independently and collaboratively within a team.
  • Demonstrated problem-solving skills and a proactive approach to identifying solutions.
  • Ability to document work clearly and maintain accurate records within the helpdesk system.
  • Familiarity with IT support or a similar role, including hands-on experience diagnosing and resolving basic technical issues.
  • Willingness and ability to continuously learn new technologies.
  • Familiarity with Windows 11, mobile devices, printers, and supporting end users with common workplace technologies and applications (e.g., email, file access, collaboration tools).
  • Detail-oriented with strong organizational skills.

Preferred Qualifications:
  • Internship, coursework, or hands-on experience in IT support or a related field.
  • Prior customer service experience (IT or non-IT).
  • Exposure to Windows Server environments, VMware, or networking equipment.
  • Industry certifications such as CompTIA A+, Security+, Network+, or Microsoft certifications.
  • Experience with a helpdesk or ticketing system (e.g., NinjaOne, ServiceNow, Jira, Zendesk).
  • Familiarity with Microsoft 365 applications and basic administration (Outlook, Teams, OneDrive, SharePoint), including exposure to the Microsoft 365 Admin Center (e.g., user setup, group management).
  • Exposure to basic scripting or automation (e.g., PowerShell)

Pay:
• $23 per hour
For more information about our Firm, explore our website at CTBK.com.
CTBK is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CTBK makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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