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It Help Desk Associate Jobs in Valley Stream, NY

New York City | Jobs

Senior Help Desk Associate

Manhattan, NY · On-site

$20.50 - $27.50/hr

Senior Help Desk Associate At the NYC Department of Buildings, we are responsible for ensuring the ... Required Skills & Qualifications: * 5+ years of experience in IT Help Desk, End User Support, or ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.50 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary ... Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$90K - $100K/yr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary ... Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary ... Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or ...

City of New York

Senior Help Desk Associate

Manhattan, NY

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary ... Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Opportunity At eMazzanti Technologies eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provide level 1 and level 2 help desk ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

nimble

IT Help Desk Technician

New Hyde Park, NY

We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...

Odyssey House

IT Help Desk Specialist

Manhattan, NY · On-site

We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on ... Corporate Counseling Associates (CCA) EAP benefit * Ability Assist Counseling Services (through The ...

Odyssey House

IT Help Desk Specialist

Manhattan, NY · On-site

They are seeking an experienced IT Help Desk Specialist to troubleshoot complex technical issues and ensure the stability and security of their IT systems. Responsibilities : • Troubleshoot and ...

Odyssey House INC

IT Help Desk Specialist

Manhattan, NY · On-site

$30.22 - $35.71/hr

We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on ... Corporate Counseling Associates (CCA) EAP benefit * Ability Assist Counseling Services (through The ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Associate's degree in Information Technology or related field; Bachelor's degree preferred.

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Associate's degree in Information Technology or related field; Bachelor's degree preferred.

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It Help Desk Associate information

See Valley Stream, NY salary details

$12

$24

$34

How much do it help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk associate in Valley Stream, NY is $24.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

Is AI replacing IT's help desk?

AI is automating certain routine tasks in help desk roles, such as troubleshooting common issues and providing basic support, but it does not fully replace IT Help Desk Associates. Human oversight remains essential for complex problems, customer service, and decision-making, making the role still vital in IT support environments. Help desk professionals often use AI tools to enhance efficiency and focus on more technical or personalized support tasks.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What are the most commonly searched types of It Help Desk jobs in Valley Stream, NY? The most popular types of It Help Desk jobs in Valley Stream, NY are:
What job categories do people searching It Help Desk Associate jobs in Valley Stream, NY look for? The top searched job categories for It Help Desk Associate jobs in Valley Stream, NY are:
What cities near Valley Stream, NY are hiring for It Help Desk Associate jobs? Cities near Valley Stream, NY with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
IT Help Desk Associate

IT Help Desk Associate

Vanguard Group Staffing

New York, NY • On-site

$25 - $30/hr

Temporary

Medical, PTO

Posted 18 days ago

Job description

IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These are Monday through Friday 9am-5pm opportunities working in a heavy volume Call Center/Customer Service environment.


Some of the job duties include:

  • Answering incoming calls for the Helpdesk
  • Assisting users with their computers, laptops, printers and programs; providing technical support and resolving issues via telephone and Microsoft’s Systems Management Server (SMS) tool
  • Escalating requests as needed
  • Installing and troubleshooting programs including Microsoft Office, creating user accounts, and assisting users as needed
  • Assisting with Quality Assurance (QA) testing of new and upgraded applications or systems


Please have:

  • At least six (6) months experience providing technical support in an IT Helpdesk environment
  • Advanced knowledge of Microsoft Office applications
  • Experience with Windows XP and Microsoft Admin experience (i.e. SMS, AD, DNS)
  • Ability to install and troubleshoot software packages
  • Troubleshooting and hardware diagnostic skills to include desktops, laptops, and printers
  • Knowledge of wide area networking, internet access, and usage
  • Call Center/Customer Service experience


Please send your resume today!

Vanguard Staffing logo

About Vanguard Staffing

Sourced by ZipRecruiter

For more than 50 years, Vanguard has provided reliable, hands-on recruiting services to the entertainment, finance, banking, media, advertising industries, health care industries and more. Founded in New York City in 1970, Vanguard provides staffing services throughout the Tri-State area. As accounting and finance, administrative clerical and freelance creative graphic design recruiters, we understand the importance of working together as a team in all aspects of our business. And we communicate openly with staff, clients, and the people that we place.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Stamford, CT, US

Year founded

1969

Social media

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