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Remote Icm Jobs (NOW HIRING)

Remote (Preferred: Phoenix, Raleigh, Dallas) Contract Duration: 6 Months Job Summary We are seeking ... Lead end-to-end configuration and development within the Varicent ICM platform. * Build and ...

New

Proficiency with remote access tools such as Remote Desktop Connection Manager, PuTTY, iLO, iDRAC, and Microsoft Teams. * Experience with ticketing and workflow systems such as ICM, ServiceNow, and ...

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This is a remote position allowing the manager to work from home. The ideal candidate ensures that ... For instance, one individual being supported by ICM may need hands-on assistance 24 hours a day ...

Senior Sales Director

$155K - $165K/yr

Ability to work independently in a fully remote environment with a self-directed, results-oriented approach Preferred Qualifications * 8-10 years of SaaS sales experience with direct focus on ICM ...

Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking an ... Ensure accuracy of data and inputs; both within an ICM tool and through any manual audit processes

... ICM, CRM, and SaaS - you'll quickly become a subjectmatter expert Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise Your Success Journey Within 1 Month Complete ...

... ICM, CRM, and SaaS - you'll quickly become a subjectmatter expert Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise Your Success Journey Within 1 Month Complete ...

... ICM, CRM, and SaaS - you'll quickly become a subject-matter expert • Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise Your Success Journey ☆ Within 1 Month • ...

... ICM, CRM, and SaaS - you'll quickly become a subject-matter expert • Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise Your Success Journey ☆ Within 1 Month • ...

... ICM, CRM, and SaaS -- you'll quickly become a subject‑matter expert • Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise 🏆 Your Success Journey ⭐ Within 1 ...

... ICM, CRM, and SaaS -- you'll quickly become a subject‑matter expert • Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise 🏆 Your Success Journey ⭐ Within 1 ...

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Remote Icm information

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How much do remote icm jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote icm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

How does a Remote ICM (Incident Case Manager) typically collaborate with on-site teams to resolve incidents effectively?

As a Remote Incident Case Manager, you’ll regularly coordinate with on-site teams through digital communication tools such as video calls, instant messaging, and ticketing systems. Establishing clear communication channels and documentation practices is key to ensuring that incident details are accurately conveyed and resolutions are implemented smoothly. Although you may not be physically present, you will often lead virtual meetings, prioritize cases, and provide guidance to on-site responders. Building strong remote relationships and maintaining proactive follow-ups are essential for successful collaboration. Over time, you’ll also have opportunities to develop leadership skills and potentially move into senior or specialized roles within incident management.

What is a Remote ICM?

A Remote ICM (Incident Case Manager) is a professional who manages and coordinates incident or case management tasks from a remote location. They are responsible for assessing, investigating, and resolving incidents or cases, often related to healthcare, insurance, customer service, or IT, depending on the industry. Remote ICMs use digital tools and communication platforms to interact with clients, document cases, and collaborate with team members. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently from a home or remote office.

What is the difference between Remote Icm vs Remote Customer Service Representative?

AspectRemote IcmRemote Customer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentHome-based, flexible hours, often involves technical or product supportHome-based, standard shifts, handling customer inquiries via phone or chat
Employer & Industry UsageUsed in telecom, retail, and tech sectors for inbound/outbound supportCommon across retail, banking, and service industries for customer interaction

Remote Icm roles focus on technical or product support with specific skills, while Remote Customer Service Representatives handle general customer inquiries. Both are home-based, but Icm roles often require more technical knowledge, making them slightly more specialized within customer support jobs.

What are the key skills and qualifications needed to thrive as a Remote ICM (Incident Case Manager), and why are they important?

To excel as a Remote ICM, you typically need a background in case management, strong organizational abilities, and relevant industry experience or certification (such as CCM or ACM). Familiarity with case management software, secure communication tools, and electronic documentation systems is essential. Exceptional communication, problem-solving, and empathy are crucial soft skills that help build rapport and manage complex cases remotely. These competencies enable effective support, timely interventions, and quality outcomes for clients in a remote environment.
More about Remote Icm jobs
What cities are hiring for Remote Icm jobs? Cities with the most Remote Icm job openings:
What are the most commonly searched types of Icm jobs? The most popular types of Icm jobs are:
What states have the most Remote Icm jobs? States with the most job openings for Remote Icm jobs include:
Infographic showing various Remote Icm job openings in the United States as of July 2026, with employment types broken down into 13% Locum Tenens, 43% As Needed, 24% Full Time, 5% Part Time, 14% Nights, and 1% Summer. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Varicent ICM Technical Lead-Hybrid

Varicent ICM Technical Lead-Hybrid

NTT DATA Services

Mckinney, TX • On-site, Remote

$122K - $204K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

107th of 210 rated it services


Job description

Req ID: 377264 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Varicent ICM Technical Lead-Hybrid to join our team in McKinney, Texas (US-TX), United States (US).

Varicent ICM Technical Lead

Seeking a highly experienced Technical Lead with deep expertise in Varicent ICM (Incentive Compensation Management), strong background in ICM SaaS migration, and extensive experience in the Life Insurance domain. The candidate will drive end-to-end solution delivery, modernization initiatives, and compensation transformation programs.


Key Responsibilities

  • Lead end-to-end Varicent ICM implementations and enhancements, including design, development, testing, and production support
  • Drive ICM SaaS migration programs, including assessment, migration strategy, execution, and post-go-live stabilization
  • Collaborate with business stakeholders to translate agent compensation rules and commission structures into scalable ICM solutions
  • Ensure accuracy and validation of complex compensation calculations across Life & Annuity products
  • Define and implement data validation, reconciliation, and ETL frameworks for ICM platforms
  • Lead cross-functional teams (onshore/offshore) and manage delivery governance, risks, and stakeholder communication
  • Partner with product and business teams to ensure seamless alignment between legacy and SaaS-based ICM solutions

Preferred Skills & Experience

  • 17+ years of IT experience with strong delivery leadership capabilities
  • Deep expertise in:
    • 5+ yr Varicent ICM (Comp) and Varicent ELT development
    • 5 + yrs Designing and implementing Sales Compensation systems
  • Proven experience in:
    • 5 +yr Migrating Varicent ICM On-Prem to SaaS platforms
    • Leading large-scale ICM SaaS transformation programs
  • Strong understanding of:
    • Life Insurance domain, including Agency/Agent compensation models
    • End-to-end insurance systems (Policy Admin, New Business, Compensation, Portals)
  • Hands-on experience in:
    • SQL, ETL, and data modeling
    • Integration with upstream/downstream systems
  • Experience working with global teams and managing complex, multi-stream programs

Preferred Qualifications

  • Varicent Certification (V10 or higher)
  • Strong domain certification (e.g., LOMA/ALMI)
  • Experience in cloud environments and modern data platforms
  • Agile/Scrum leadership experience.

Basic Qualifications

Minimum 8 years Data Intelligence experience

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $122,648-$204,412. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967