ZipRecruiter

Log In

2

Remote Icm Jobs (NOW HIRING)

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Proficiency with remote access tools such as Remote Desktop Connection Manager, PuTTY, iLO, iDRAC, and Microsoft Teams. * Experience with ticketing and workflow systems such as ICM, ServiceNow, and ...

Independent Case Management, Inc. (ICM)

Be Seen First

Community Supports Manager

Texarkana, AR · Remote

This is a remote position allowing the manager to work from home. The ideal candidate ensures that ... For instance, one individual being supported by ICM may need hands-on assistance 24 hours a day ...

Fullcast, Inc.

Senior Sales Director

$155K - $165K/yr

Ability to work independently in a fully remote environment with a self-directed, results-oriented approach Preferred Qualifications * 8-10 years of SaaS sales experience with direct focus on ICM ...

Varicent

Commercial Executive - Remote

Phoenix, AZ · Remote

... ICM, CRM, and SaaS - you'll quickly become a subjectmatter expert Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise Your Success Journey Within 1 Month Complete ...

ESR Healthcare

Hydraulic Modeler remote

Brooklyn, NY · On-site +1

$90K/yr

Hydraulic Modeler remote Ready to shape the future of resilient communities? As a Hydraulic Modeler ... Experience with PCSWMM, Infoworks ICM, and HEC-RAS preferred. Ability to manage tasks and projects ...

Varicent

Regional Sales Manager - Remote

Dallas, TX · Remote

... ICM, CRM, and SaaS - you'll quickly become a subjectmatter expert Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise Your Success Journey Within 1 Month Complete ...

Varicent

Commercial Executive - Remote

Phoenix, AZ · Remote

... ICM, CRM, and SaaS -- you'll quickly become a subject‑matter expert • Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise 🏆 Your Success Journey ⭐ Within 1 ...

Varicent

Commercial Executive - Remote

Phoenix, AZ · On-site +1

... ICM, CRM, and SaaS - you'll quickly become a subject-matter expert • Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise Your Success Journey ☆ Within 1 Month • ...

Varicent

Account Executive - Remote

Minneapolis, MN · On-site +1

... ICM, CRM, and SaaS - you'll quickly become a subject-matter expert • Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise Your Success Journey ☆ Within 1 Month • ...

Varicent

Account Executive - Remote

Minneapolis, MN · Remote

... ICM, CRM, and SaaS -- you'll quickly become a subject‑matter expert • Hustle, grit, entrepreneurial drive, customer obsession, and deep sales expertise 🏆 Your Success Journey ⭐ Within 1 ...

next page

Showing results 1-20

People also search for

All JobsRemote Icm Jobs

Remote Icm information

See salary details

$17

$21

$23

How much do remote icm jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote icm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ICM (Incident Case Manager), and why are they important?

To excel as a Remote ICM, you typically need a background in case management, strong organizational abilities, and relevant industry experience or certification (such as CCM or ACM). Familiarity with case management software, secure communication tools, and electronic documentation systems is essential. Exceptional communication, problem-solving, and empathy are crucial soft skills that help build rapport and manage complex cases remotely. These competencies enable effective support, timely interventions, and quality outcomes for clients in a remote environment.

How does a Remote ICM (Incident Case Manager) typically collaborate with on-site teams to resolve incidents effectively?

As a Remote Incident Case Manager, you’ll regularly coordinate with on-site teams through digital communication tools such as video calls, instant messaging, and ticketing systems. Establishing clear communication channels and documentation practices is key to ensuring that incident details are accurately conveyed and resolutions are implemented smoothly. Although you may not be physically present, you will often lead virtual meetings, prioritize cases, and provide guidance to on-site responders. Building strong remote relationships and maintaining proactive follow-ups are essential for successful collaboration. Over time, you’ll also have opportunities to develop leadership skills and potentially move into senior or specialized roles within incident management.

What is a Remote ICM?

A Remote ICM (Incident Case Manager) is a professional who manages and coordinates incident or case management tasks from a remote location. They are responsible for assessing, investigating, and resolving incidents or cases, often related to healthcare, insurance, customer service, or IT, depending on the industry. Remote ICMs use digital tools and communication platforms to interact with clients, document cases, and collaborate with team members. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently from a home or remote office.

What is the difference between Remote Icm vs Remote Customer Service Representative?

AspectRemote IcmRemote Customer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentHome-based, flexible hours, often involves technical or product supportHome-based, standard shifts, handling customer inquiries via phone or chat
Employer & Industry UsageUsed in telecom, retail, and tech sectors for inbound/outbound supportCommon across retail, banking, and service industries for customer interaction

Remote Icm roles focus on technical or product support with specific skills, while Remote Customer Service Representatives handle general customer inquiries. Both are home-based, but Icm roles often require more technical knowledge, making them slightly more specialized within customer support jobs.

More about Remote Icm jobs
What cities are hiring for Remote Icm jobs? Cities with the most Remote Icm job openings:
What are the most commonly searched types of Icm jobs? The most popular types of Icm jobs are:
What states have the most Remote Icm jobs? States with the most job openings for Remote Icm jobs include:
What job categories do people searching Remote Icm jobs look for? The top searched job categories for Remote Icm jobs are:
Remote Icm jobs near you
Infographic showing various Remote Icm job openings in the United States as of May 2026, with employment types broken down into 6% Locum Tenens, 3% Internship, 5% As Needed, 3% Full Time, 81% Contract, and 2% Nights. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Varicent ICM - Remote / Telecommute

Varicent ICM - Remote / Telecommute

CYNET SYSTEMS

Jersey City, NJ • Remote

$55 - $60/hr

Contractor

Posted 21 days ago

Job description

Job Overview:
 
Pay Range: $55hr - $60hr
  • The Varicent ICM Consultant will support Incentive Compensation Management (ICM) applications by managing production support, system stability, enhancements, and deployments. 
  • The role requires strong hands-on expertise in Varicent modules, ELT processes, release management, and ITIL-based production support operations.

Requirement/Must Have:

  • Hands-on experience with Varicent ICM tools including Composer, Web Reports, Web Forms, Configure, Workflow, Schedule modules, and Pipe Configuration (ELT).
  • Experience working as an ICM and ELT consultant in implementation, maintenance, development support, and design projects.
  • Experience supporting business queries, ad-hoc reporting, and data extracts.
  • Strong experience with release management processes.
  • Experience creating specifications, test cases, builds, testing, deployments, and production support.
  • Experience supporting production systems using ITIL methodologies.
  • Strong troubleshooting and analytical skills.

Experience:

  • Experience managing end-to-end production support for Varicent ICM applications.
  • Experience monitoring daily and monthly processing cycles.
  • Experience resolving data, calculation, and payout-related issues.
  • Experience handling SLA-driven incident, problem, and change management activities.
  • Experience supporting month-end processing activities, validations, and lock/unlock cycles.
  • Experience implementing compensation plan enhancements and workflow improvements.

Responsibilities:

  • Manage production support activities for Varicent ICM applications.
  • Monitor and ensure successful execution of daily and monthly batch runs.
  • Troubleshoot and resolve data integrity, calculation, and payout issues.
  • Perform reconciliation between source systems and Varicent outputs.
  • Handle incident, problem, and change management tickets within SLA timelines.
  • Support month-end compensation processing activities and validations.
  • Design and implement enhancements to compensation plans, rules, and workflows.
  • Optimize and tune system models to improve application performance.
  • Participate in feature development, testing, release management, and deployments.
  • Provide ongoing support for business queries and ad-hoc reporting requirements.

Should Have:

  • Knowledge of Incentive Compensation Management processes.
  • Experience with system optimization and performance tuning.
  • Strong communication and stakeholder management skills.
  • Ability to work independently in production support environments.
  • Experience collaborating with business and technical teams.

Skills:

  • Varicent ICM.
  • Composer.
  • Web Reports.
  • Web Forms.
  • Configure Module.
  • Workflow Module.
  • Schedule Module.
  • Pipe Configuration (ELT).
  • Production Support.
  • Release Management.
  • ITIL Methodology.
  • Incident and Change Management.
  • Data Reconciliation.
  • Performance Tuning.
  • Testing and Deployment.

Qualification And Education:

  • Bachelor’s degree in Computer Science, Information Technology, Business, or related field preferred.
  • Relevant Varicent or ITIL certifications are a plus.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

View All Cynet Systems Jobs