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Remote Icm Jobs (NOW HIRING)

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Proficiency with remote access tools such as Remote Desktop Connection Manager, PuTTY, iLO, iDRAC, and Microsoft Teams. * Experience with ticketing and workflow systems such as ICM, ServiceNow, and ...

Five9

Manager, Sales Commissions

San Ramon, CA · On-site +1

ICM Ownership & Commission Model Management: * Serve as the system owner for the Company ICM ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Five9

Manager, Sales Commissions

ICM Ownership & Commission Model Management: * Serve as the system owner for the Company ICM ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Tines

Sales Compensation Analyst

OR · On-site +1

This is a remote position that must be based on the east coast. This role keeps Tines' incentive ... Hands-on administration of a modern ICM tool (CaptivateIQ preferred; Xactly, Spiff, or similar ...

Five9

Senior Asset Development Engineer

OR · On-site +1

$122K - $161K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

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Remote Icm information

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How much do remote icm jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote icm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is a Remote ICM?

A Remote ICM (Incident Case Manager) is a professional who manages and coordinates incident or case management tasks from a remote location. They are responsible for assessing, investigating, and resolving incidents or cases, often related to healthcare, insurance, customer service, or IT, depending on the industry. Remote ICMs use digital tools and communication platforms to interact with clients, document cases, and collaborate with team members. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently from a home or remote office.

What are the key skills and qualifications needed to thrive as a Remote ICM?

To excel as a Remote ICM, you typically need a background in case management, strong organizational abilities, and relevant industry experience or certification (such as CCM or ACM). Familiarity with case management software, secure communication tools, and electronic documentation systems is essential. Exceptional communication, problem-solving, and empathy are crucial soft skills that help build rapport and manage complex cases remotely. These competencies enable effective support, timely interventions, and quality outcomes for clients in a remote environment.

How does a Remote ICM typically collaborate with on-site teams to resolve incidents?

As a Remote Incident Case Manager, you’ll regularly coordinate with on-site teams through digital communication tools such as video calls, instant messaging, and ticketing systems. Establishing clear communication channels and documentation practices is key to ensuring that incident details are accurately conveyed and resolutions are implemented smoothly. Although you may not be physically present, you will often lead virtual meetings, prioritize cases, and provide guidance to on-site responders. Building strong remote relationships and maintaining proactive follow-ups are essential for successful collaboration. Over time, you’ll also have opportunities to develop leadership skills and potentially move into senior or specialized roles within incident management.

What is the difference between Remote Icm vs Remote Customer Service Representative?

AspectRemote IcmRemote Customer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentHome-based, flexible hours, often involves technical or product supportHome-based, standard shifts, handling customer inquiries via phone or chat
Employer & Industry UsageUsed in telecom, retail, and tech sectors for inbound/outbound supportCommon across retail, banking, and service industries for customer interaction

Remote Icm roles focus on technical or product support with specific skills, while Remote Customer Service Representatives handle general customer inquiries. Both are home-based, but Icm roles often require more technical knowledge, making them slightly more specialized within customer support jobs.

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Remote Icm jobs near you
Infographic showing various Remote Icm job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.

Varicent Tech Lead

PROLIM Global Corporation

Phoenix, AZ • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Varicent Technical Lead
Location: Remote (Preferred: Phoenix, Raleigh, Dallas)
Contract Duration: 6 Months
Job Summary
We are seeking an experienced Varicent Technical Lead to support the design, configuration, and optimization of our Incentive Compensation Management (ICM) platform. The ideal candidate will have strong technical expertise in Varicent, hands-on experience with Composer and Reports Studio, and the ability to translate business requirements into scalable compensation models.
Responsibilities
  • Lead end-to-end configuration and development within the Varicent ICM platform.
  • Build and maintain Varicent data models, workflows, calculations, and compensation rules.
  • Configure compensation plans, quotas, crediting logic, and incentive structures.
  • Develop and manage ETL processes and data pipelines to ensure accurate data integration.
  • Create and publish dashboards and reports for commission insights and performance tracking.
  • Troubleshoot technical issues and provide user support as needed.
  • Participate in system upgrades, enhancements, and performance optimization efforts.
  • Maintain thorough technical documentation, configuration guides, and data flow diagrams.
  • Collaborate closely with business stakeholders, IT teams, and professional services.

Required Skills & Experience
  • 5+ years of experience working with Varicent ICM.
  • Strong hands-on experience with Composer, Reports Studio, and Web Admin.
  • Proven ability to translate business requirements into functional Varicent models.
  • Experience building ETL pipelines and working with SQL or similar data tools.
  • Strong understanding of compensation plan design and crediting logic.
  • Excellent problem-solving skills and ability to troubleshoot complex data issues.
  • Ability to work cross-functionally in a fast-paced environment.

Preferred Qualifications
  • Experience in enterprise compensation or sales operations environments.
  • Background in consulting or technical leadership.
  • Knowledge of BI reporting tools or data visualization dashboards.

Apply