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Remote Icm Jobs (NOW HIRING)

Five9

Asset Architecture

$83K - $232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

Five9

Asset Architecture

San Ramon, CA · On-site +1

$232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

Driven Brands

SAP Commissions Analyst

Charlotte, NC · On-site +1

$100K - $179K/yr

... ICM) configuration and support * Proven experience configuring SAP Commissions including ... DBCORP #REMOTE Position Location: North Carolina Compensation Range: $100,400.00 - $179,300.00 ...

Lochner

Coastal Engineering Lead

Austin, TX · On-site +1

$101K - $133K/yr

... ICM, ADC/RC, SMS, ArcMap, QUAL2K, ModFlow, Python, MATLAB, SPSS, and Vensim, etc to ensure ... Flexible Work Schedules (Hybrid or Remote, when possible) * Wellness Program for Physical and ...

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How much do remote icm jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote icm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

How does a Remote ICM (Incident Case Manager) typically collaborate with on-site teams to resolve incidents effectively?

As a Remote Incident Case Manager, you’ll regularly coordinate with on-site teams through digital communication tools such as video calls, instant messaging, and ticketing systems. Establishing clear communication channels and documentation practices is key to ensuring that incident details are accurately conveyed and resolutions are implemented smoothly. Although you may not be physically present, you will often lead virtual meetings, prioritize cases, and provide guidance to on-site responders. Building strong remote relationships and maintaining proactive follow-ups are essential for successful collaboration. Over time, you’ll also have opportunities to develop leadership skills and potentially move into senior or specialized roles within incident management.

What is a Remote ICM?

A Remote ICM (Incident Case Manager) is a professional who manages and coordinates incident or case management tasks from a remote location. They are responsible for assessing, investigating, and resolving incidents or cases, often related to healthcare, insurance, customer service, or IT, depending on the industry. Remote ICMs use digital tools and communication platforms to interact with clients, document cases, and collaborate with team members. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently from a home or remote office.

What is the difference between Remote Icm vs Remote Customer Service Representative?

AspectRemote IcmRemote Customer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentHome-based, flexible hours, often involves technical or product supportHome-based, standard shifts, handling customer inquiries via phone or chat
Employer & Industry UsageUsed in telecom, retail, and tech sectors for inbound/outbound supportCommon across retail, banking, and service industries for customer interaction

Remote Icm roles focus on technical or product support with specific skills, while Remote Customer Service Representatives handle general customer inquiries. Both are home-based, but Icm roles often require more technical knowledge, making them slightly more specialized within customer support jobs.

What are the key skills and qualifications needed to thrive as a Remote ICM (Incident Case Manager), and why are they important?

To excel as a Remote ICM, you typically need a background in case management, strong organizational abilities, and relevant industry experience or certification (such as CCM or ACM). Familiarity with case management software, secure communication tools, and electronic documentation systems is essential. Exceptional communication, problem-solving, and empathy are crucial soft skills that help build rapport and manage complex cases remotely. These competencies enable effective support, timely interventions, and quality outcomes for clients in a remote environment.
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What cities are hiring for Remote Icm jobs? Cities with the most Remote Icm job openings:
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Remote Icm jobs near you
Infographic showing various Remote Icm job openings in the United States as of May 2026, with employment types broken down into 6% Locum Tenens, 3% Internship, 5% As Needed, 3% Full Time, 81% Contract, and 2% Nights. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Mid-Senior Level Water Resources Engineer

Mid-Senior Level Water Resources Engineer

Wood Plc

Chantilly, VA • On-site, Remote

Other

Posted 5 hours ago

Job description

Overview / Responsibilities

Wood Environment & Infrastructure Solutions is currently seeking a Mid to Senior Level Water Resources Engineer to join our highly collaborative team in Mid-Atlantic Water Group. This position    offers potential for development in a great working environment and the opportunity to apply the latest technology to help our clients solve their most challenging problems.  Typical projects involve helping local, state and federal clients complete floodplain management, stormwater management and other watershed planning projects. 

Work Location:

Remote working is an option however candidates who live within in a commuting distance to our offices in either DC or Philadelphia is preferred. 

Key Responsibilities:

  • Provide leadership/mentoring to engineers and technicians and support the management of water resources projects.
  • Perform hydrologic and hydraulic modeling of riverine systems as part of the Risk Mapping, Assessment, and Planning (Risk MAP) program for the Federal Emergency Management Agency (FEMA)
  • Perform quality control reviews and oversee H&H analyses completed by junior engineers
  • Execute one dimensional and two dimensional flood risk modeling software applications such as HEC-RAS, HEC-HMS, FLO-2D, and SWMM
  • Support field investigations including the collection and analysis of data used to support hydrologic and hydraulic modeling
  • Execute established procedures, perform routine calculations and process GIS data necessary to support hydrologic and hydraulic modeling efforts
  • Prepare floodplain and watershed studies in compliance with FEMA standards and specifications and assist with Quality Assurance and Quality Control for flood insurance study deliverables
  • Evaluate flood mitigation and flood control projects and their effectiveness
  • Efficiently work with ArcGIS software and extensions in support of flood risk modeling and mapping and other water resources project needs
  • Work with a team of GIS specialists supporting various planning and water resources, flood risk management and environmental restoration projects
  • Support  spillway capacity and levee certification analyses.
  • Develop design options, alternatives, or recommendations for dam rehabilitation.
Skills / Qualifications

Required Qualifications:

  • Bachelor or Masters of Science in an accredited Civil Engineering Program
  • Strong written and verbal communication skills
  • PE certification 
  • 5+ years experience in Hydrologic and Hydraulic Data Development in support of Risk MAP
  • Experience with HEC-RAS, HEC-HMS, and ArcGIS
  • Experience with FEMA's Data Capture Standards
  • Experience with FEMA's Mapping Information Platform
  • Experience with NFIP/Risk MAP
  • 2-D hydraulic modeling experience
  • Experience with Bulletin 17C
  • Experience with PCSWMM or other SWMM based modeling software

Preferred Qualifications:

  • CFM certification
  • Stormwater Engineering Design Experience
  • Experience with InfoWorks ICM software
  • Experience with FEMA Region III Risk Analysis Branch
  • Pluvial modeling experience
  • Climate resilience experience
  • Dam analysis and rehabilitation design experience
  • Stormwater/green infrastructure design experience
Company Overview

Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world's most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Employment Type: OTHER

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