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Remote Icm Jobs (NOW HIRING)

KP LLC

Data Processing Programmer

Renton, WA · On-site +1

$80K - $110K/yr

KP is looking for a Hybrid/Remote Data Processing Programmer . The ideal candidate possesses strong ... Experience with Scaler and ICM is desired. * Create and support complex customer communications ...

World Wide Technology

Domain Architect - Contact Center

$110K - $160K/yr

Cisco ICM, CVP, CVP Unified Call Studio, CUIC, and Finesse. * Outbound option and Contact Center AI ... LI-Remote Why WWT At World Wide Technology, we work together to make a new world happen. Our ...

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How much do remote icm jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote icm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

How does a Remote ICM (Incident Case Manager) typically collaborate with on-site teams to resolve incidents effectively?

As a Remote Incident Case Manager, you’ll regularly coordinate with on-site teams through digital communication tools such as video calls, instant messaging, and ticketing systems. Establishing clear communication channels and documentation practices is key to ensuring that incident details are accurately conveyed and resolutions are implemented smoothly. Although you may not be physically present, you will often lead virtual meetings, prioritize cases, and provide guidance to on-site responders. Building strong remote relationships and maintaining proactive follow-ups are essential for successful collaboration. Over time, you’ll also have opportunities to develop leadership skills and potentially move into senior or specialized roles within incident management.

What is a Remote ICM?

A Remote ICM (Incident Case Manager) is a professional who manages and coordinates incident or case management tasks from a remote location. They are responsible for assessing, investigating, and resolving incidents or cases, often related to healthcare, insurance, customer service, or IT, depending on the industry. Remote ICMs use digital tools and communication platforms to interact with clients, document cases, and collaborate with team members. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently from a home or remote office.

What is the difference between Remote Icm vs Remote Customer Service Representative?

AspectRemote IcmRemote Customer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentHome-based, flexible hours, often involves technical or product supportHome-based, standard shifts, handling customer inquiries via phone or chat
Employer & Industry UsageUsed in telecom, retail, and tech sectors for inbound/outbound supportCommon across retail, banking, and service industries for customer interaction

Remote Icm roles focus on technical or product support with specific skills, while Remote Customer Service Representatives handle general customer inquiries. Both are home-based, but Icm roles often require more technical knowledge, making them slightly more specialized within customer support jobs.

What are the key skills and qualifications needed to thrive as a Remote ICM (Incident Case Manager), and why are they important?

To excel as a Remote ICM, you typically need a background in case management, strong organizational abilities, and relevant industry experience or certification (such as CCM or ACM). Familiarity with case management software, secure communication tools, and electronic documentation systems is essential. Exceptional communication, problem-solving, and empathy are crucial soft skills that help build rapport and manage complex cases remotely. These competencies enable effective support, timely interventions, and quality outcomes for clients in a remote environment.
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Remote Icm jobs near you
Infographic showing various Remote Icm job openings in the United States as of July 2026, with employment types broken down into 13% Locum Tenens, 43% As Needed, 24% Full Time, 5% Part Time, 14% Nights, and 1% Summer. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Data Processing Programmer

Data Processing Programmer

KP LLC

Renton, WA • On-site, Remote

$80K - $110K/yr

Other

Posted 4 days ago

Job description

Description


KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.


KP is looking for a Hybrid/Remote Data Processing Programmer. The ideal candidate possesses strong experience with Quadient Inspire, modern data hygiene platforms, and data transformation processes, with the ability to translate client and business requirements into scalable, reliable, and efficient production solutions. This role works closely with Client Services, Operations, Manufacturing, and Data Processing teams to deliver accurate, compliant, and high-quality customer communications.


This position offers a growth path into future technical leadership opportunities for individuals who demonstrate exceptional technical expertise, collaboration, and process improvement capabilities.


The Data Processing Programmer is responsible for designing, developing, and supporting data processing solutions that drive high-volume print, mail, and customer communication workflows. This position combines technical programming expertise with operational knowledge of variable data printing, mailing compliance, document composition, and workflow automation.

This role works closely with Client Services, Operations, Manufacturing, and Data Processing teams to deliver accurate, compliant, and high-quality customer communications. This position offers a growth path into future technical leadership opportunities for individuals who demonstrate exceptional technical expertise, collaboration, and process improvement capabilities.


Essential Duties and Responsibilities: 

Variable Data Programming & Document Composition

  • Design, develop, and maintain variable data applications using Quadient Inspire Designer. Experience with Scaler and ICM is desired.
  • Create and support complex customer communications, transactional documents, direct mail campaigns, and multi-channel delivery solutions.
  • Develop reusable templates, components, and workflows utilizing configuration-driven design methodologies.
  • Design dynamic content logic, business rules, conditional messaging, and document personalization.
  • Troubleshoot document composition, formatting, output, and production issues.

Data Processing & Database Development

  • Process and transform large datasets for print and mail production programs.
  • Develop automation solutions utilizing Quadient Inspire, BBC Architect, KNIME, Redpoint, Python, JavaScript, and other enterprise technologies.
  • Design automated data validation, data cleansing, and quality assurance routines.
  • Support data imports, exports, integrations, and file transformation requirements.
  • Optimize database performance and processing efficiency for large-volume production environments.

Mailing & USPS Compliance Support

  • Support USPS mailing workflows including address standardization, NCOA processing, CASS certification, merge/purge processing, and postage optimization.
  • Develop and maintain mailing-related automation and quality control processes.
  • Create and support Mail.dat generation and postal reporting requirements.
  • Assist with USPS compliance initiatives and mailing industry best practices.
  • Ensure data processing activities support postal, regulatory, and client requirements.

Quality Assurance & Production Support

  • Perform testing, validation, troubleshooting, and debugging of production solutions.
  • Develop automated quality control checks and audit processes.
  • Support root-cause analysis and corrective actions for production issues.
  • Maintain detailed processing documentation, file layouts, workflows, and technical specifications.
  • Participate in production support activities to ensure timely delivery of client deliverables.

Data Security & Compliance

  • Handle sensitive and regulated data following company security policies and industry requirements.
  • Support HIPAA, PHI, PII, SOC, and other compliance initiatives.
  • Implement secure coding and data protection practices.
  • Ensure appropriate audit trails, retention policies, and controls are maintained throughout processing workflows.


Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess the following knowledge, skills and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education, Experience and Training (Knowledge):

  • Typically requires a bachelor's degree or in lieu of degree, 6 years directly related work experience
  • 5+ years of experience in data processing, variable data programming, document composition, or direct mail operations.
  • Experience supporting high-volume print and mail production environments.
  • Knowledge of USPS regulations, mailing processes, and postal optimization.
  • Experience working with sensitive or regulated data.

Skills and abilities

  • Experience with Quadient Inspire Designer or equivalent document composition tool.
  • Experience with Python, JavaScript, XML, JSON, and related scripting technologies.
  • Experience with ETL tools (Redpoint or KNIME preferred)
  • Strong understanding of database structures, file processing, and data integration concepts.
  • Experience troubleshooting and supporting production systems.
  • Strong testing, debugging, and quality assurance skills.
  • Experience with version control systems and documentation practices.
  • Strong analytical and problem-solving abilities.
  • Excellent attention to detail and commitment to quality.
  • Ability to manage multiple priorities in a production-driven environment.
  • Effective communication and collaboration skills.
  • Ability to balance technical requirements with business and operational objectives.


Certificates and Licenses: None


 Please note: KP Corp does not offer sponsorship for work authorizations or citizenship at this time. 

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