Remote working is an option however candidates who live within in a commuting distance to our ... Experience with InfoWorks ICM software * Climate resilience experience * Dam analysis and ...
Remote working is an option however candidates who live within in a commuting distance to our ... Experience with InfoWorks ICM software * Climate resilience experience * Dam analysis and ...
Remote Icm information
How does a Remote ICM typically collaborate with on-site teams to resolve incidents?
As a Remote Incident Case Manager, you’ll regularly coordinate with on-site teams through digital communication tools such as video calls, instant messaging, and ticketing systems. Establishing clear communication channels and documentation practices is key to ensuring that incident details are accurately conveyed and resolutions are implemented smoothly. Although you may not be physically present, you will often lead virtual meetings, prioritize cases, and provide guidance to on-site responders. Building strong remote relationships and maintaining proactive follow-ups are essential for successful collaboration. Over time, you’ll also have opportunities to develop leadership skills and potentially move into senior or specialized roles within incident management.
What is a Remote ICM?
A Remote ICM (Incident Case Manager) is a professional who manages and coordinates incident or case management tasks from a remote location. They are responsible for assessing, investigating, and resolving incidents or cases, often related to healthcare, insurance, customer service, or IT, depending on the industry. Remote ICMs use digital tools and communication platforms to interact with clients, document cases, and collaborate with team members. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently from a home or remote office.
What is the difference between Remote Icm vs Remote Customer Service Representative?
| Aspect | Remote Icm | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | Basic customer service skills, sometimes certifications in communication or CRM tools | High school diploma or equivalent, customer service experience often preferred |
| Work Environment | Home-based, flexible hours, often involves technical or product support | Home-based, standard shifts, handling customer inquiries via phone or chat |
| Employer & Industry Usage | Used in telecom, retail, and tech sectors for inbound/outbound support | Common across retail, banking, and service industries for customer interaction |
Remote Icm roles focus on technical or product support with specific skills, while Remote Customer Service Representatives handle general customer inquiries. Both are home-based, but Icm roles often require more technical knowledge, making them slightly more specialized within customer support jobs.
What are the key skills and qualifications needed to thrive as a Remote ICM?
To excel as a Remote ICM, you typically need a background in case management, strong organizational abilities, and relevant industry experience or certification (such as CCM or ACM). Familiarity with case management software, secure communication tools, and electronic documentation systems is essential. Exceptional communication, problem-solving, and empathy are crucial soft skills that help build rapport and manage complex cases remotely. These competencies enable effective support, timely interventions, and quality outcomes for clients in a remote environment.
What are popular job titles related to Remote Icm jobs in Tennessee? For Remote Icm jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Icm jobs in Tennessee look for? The top searched job categories for Remote Icm jobs in Tennessee are:
Other
Re-posted 3 days ago
Job description
Overview / Responsibilities
Wood Environment & Infrastructure Solutions is currently seeking a Mid to Senior Level Water Resources Engineer to join our highly collaborative team in Mississippi Valley Water Group. This position offers potential for development in a great working environment and the opportunity to apply the latest technology to help our clients solve their most challenging problems. Typical projects involve helping local, state and federal clients complete floodplain management, stormwater management and other watershed planning projects.
Work Location:
Remote working is an option however candidates who live within in a commuting distance to our offices in either Nashville or St. Louis is preferred.
Key Responsibilities:
- Provide leadership/mentoring to engineers and technicians and support the management of water resources projects.
- Perform hydrologic and hydraulic modeling of riverine systems as part of the Risk Mapping, Assessment, and Planning (Risk MAP) program for the Federal Emergency Management Agency (FEMA)
- Perform hydrologic and hydraulic modeling of riverine and closed basin systems to support levee certification, dam breach analyses and environmental assessment studies.
- Perform quality control reviews and oversee H&H analyses completed by junior engineers
- Execute one dimensional and two dimensional flood risk modeling software applications such as HEC-RAS, HEC-HMS, FLO-2D, and SWMM
- Support field investigations including the collection and analysis of data used to support hydrologic and hydraulic modeling
- Execute established procedures, perform routine calculations and process GIS data necessary to support hydrologic and hydraulic modeling efforts
- Prepare floodplain and watershed studies in compliance with FEMA standards and specifications and assist with Quality Assurance and Quality Control for flood insurance study deliverables
- Evaluate flood mitigation and flood control projects and their effectiveness
- Efficiently work with ArcGIS software and extensions in support of flood risk modeling and mapping and other water resources project needs
- Work with a team of GIS specialists supporting various planning and water resources, flood risk management and environmental restoration projects
- Support spillway capacity and levee certification analyses.
- Develop design options, alternatives, or recommendations for dam rehabilitation.
Required Qualifications:
- Bachelor or Masters of Science in an accredited Civil Engineering Program
- Strong written and verbal communication skills
- PE certification
- 5+ years experience in Hydrologic and Hydraulic Data Development in support of FEMA Risk MAP, USACE and other projects
- Experience with HEC-RAS, HEC-HMS, and ArcGIS
- 2-D hydraulic modeling experience
- Experience with Bulletin 17C
- Experience with PCSWMM or other SWMM based modeling software
Preferred Qualifications:
- CFM certification
- Stormwater Engineering Design Experience
- Experience with InfoWorks ICM software
- Climate resilience experience
- Dam analysis and rehabilitation design experience
- Stormwater/green infrastructure design experience
Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world's most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com
Diversity StatementWe are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
Employment Type: OTHER