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Remote Icm Jobs in California (NOW HIRING)

Five9

Senior Asset Development Engineer

San Ramon, CA · On-site +1

$319K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

Five9

Asset Architecture

San Ramon, CA · On-site +1

$232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

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Remote Icm information

How does a Remote ICM typically collaborate with on-site teams to resolve incidents?

As a Remote Incident Case Manager, you’ll regularly coordinate with on-site teams through digital communication tools such as video calls, instant messaging, and ticketing systems. Establishing clear communication channels and documentation practices is key to ensuring that incident details are accurately conveyed and resolutions are implemented smoothly. Although you may not be physically present, you will often lead virtual meetings, prioritize cases, and provide guidance to on-site responders. Building strong remote relationships and maintaining proactive follow-ups are essential for successful collaboration. Over time, you’ll also have opportunities to develop leadership skills and potentially move into senior or specialized roles within incident management.

What is a Remote ICM?

A Remote ICM (Incident Case Manager) is a professional who manages and coordinates incident or case management tasks from a remote location. They are responsible for assessing, investigating, and resolving incidents or cases, often related to healthcare, insurance, customer service, or IT, depending on the industry. Remote ICMs use digital tools and communication platforms to interact with clients, document cases, and collaborate with team members. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently from a home or remote office.

What is the difference between Remote Icm vs Remote Customer Service Representative?

AspectRemote IcmRemote Customer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentHome-based, flexible hours, often involves technical or product supportHome-based, standard shifts, handling customer inquiries via phone or chat
Employer & Industry UsageUsed in telecom, retail, and tech sectors for inbound/outbound supportCommon across retail, banking, and service industries for customer interaction

Remote Icm roles focus on technical or product support with specific skills, while Remote Customer Service Representatives handle general customer inquiries. Both are home-based, but Icm roles often require more technical knowledge, making them slightly more specialized within customer support jobs.

What are the key skills and qualifications needed to thrive as a Remote ICM?

To excel as a Remote ICM, you typically need a background in case management, strong organizational abilities, and relevant industry experience or certification (such as CCM or ACM). Familiarity with case management software, secure communication tools, and electronic documentation systems is essential. Exceptional communication, problem-solving, and empathy are crucial soft skills that help build rapport and manage complex cases remotely. These competencies enable effective support, timely interventions, and quality outcomes for clients in a remote environment.
What are the most commonly searched types of Icm jobs in California? The most popular types of Icm jobs in California are:
What are popular job titles related to Remote Icm jobs in California? For Remote Icm jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Icm jobs in California look for? The top searched job categories for Remote Icm jobs in California are:
What cities in California are hiring for Remote Icm jobs? Cities in California with the most Remote Icm job openings:
Remote Icm jobs near you

Senior Asset Development Engineer

Five9

San Ramon, CA • On-site, Remote

$319K/yr

Full-time, Part-time

Posted 22 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Professional Services development team is growing, and we are seeking a Senior Asset Development Engineer. This is a full-time remote position that can be worked from anywhere in the Continental US. The Asset Development group is focused on delivering products in a rapid development cycle to augment and extend Five9 core product offerings. This role consists of rapid product development leveraging modern development methodologies and tools that automate the definition, architecture, development, and delivery of software products.

The candidate will be expected to work in a team environment via web conferences, and chat collaboration. The candidate must be a self-starter, able to work independently while staying in sync with the rest of the team.

If you thrive on challenging, ever-changing development projects, then this may be just the position for you!

Required Skills:

  • Strong software development background. Experience working with end-to-end tool chains including project definition and organization, source control, linting, test automation.
  • Recent experience with Jira, Confluence, Visual Studio Code, Git.
  • Expert in: JavaScript, Typescript, HTML, Node.js.
  • Proficient in: Typescript, Nest.js, VueJS
  • Toolchain: Visual Studio Code, Jira, Confluence, Git
  • An understanding of cloud-based software development considerations and architectures (Google Cloud, AWS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSockets, etc.)
  • Familiarity with unix based command line shell usage.
  • Knowledge of Contact Center technologies a plus.

Qualifications:

  • 5+ years experience in application or integration software development. Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus.
  • 3+ years development experience in web-based applications (HTML5, JavaScript) and associated frameworks such as ReactJS, VueJS, Angular, SASS, PostCSS, jQuery, Marionette, Backbone, Bootstrap, Foundation, etc.
  • 1+ years experience with web application hosting services such as Google Cloud, AWS, Azure, and self-hosted Node.js services.
  • BA/BS degree or equivalent work experience is required.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$114,500—$319,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.