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Remote Icm Jobs (NOW HIRING)

Alkami Technology

Commissions Administrator

$80K - $100K/yr

This fully remote role is open to U.S.-based candidates only and is responsible for the ... ICM platforms (Xactly, Varicent, SPIFF, etc). * Strong accounting knowledge, including account ...

Five9

Senior Asset Development Engineer

San Ramon, CA · On-site +1

$319K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

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Five9

Asset Architecture

San Ramon, CA · On-site +1

$232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

Five9

Asset Architecture

$83K - $232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

KP LLC

Data Processing Programmer

Renton, WA · On-site +1

$80K - $110K/yr

KP is looking for a Hybrid/Remote Data Processing Programmer . The ideal candidate possesses strong ... Experience with Scaler and ICM is desired. * Create and support complex customer communications ...

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How much do remote icm jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote icm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

How does a Remote ICM (Incident Case Manager) typically collaborate with on-site teams to resolve incidents effectively?

As a Remote Incident Case Manager, you’ll regularly coordinate with on-site teams through digital communication tools such as video calls, instant messaging, and ticketing systems. Establishing clear communication channels and documentation practices is key to ensuring that incident details are accurately conveyed and resolutions are implemented smoothly. Although you may not be physically present, you will often lead virtual meetings, prioritize cases, and provide guidance to on-site responders. Building strong remote relationships and maintaining proactive follow-ups are essential for successful collaboration. Over time, you’ll also have opportunities to develop leadership skills and potentially move into senior or specialized roles within incident management.

What is a Remote ICM?

A Remote ICM (Incident Case Manager) is a professional who manages and coordinates incident or case management tasks from a remote location. They are responsible for assessing, investigating, and resolving incidents or cases, often related to healthcare, insurance, customer service, or IT, depending on the industry. Remote ICMs use digital tools and communication platforms to interact with clients, document cases, and collaborate with team members. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently from a home or remote office.

What is the difference between Remote Icm vs Remote Customer Service Representative?

AspectRemote IcmRemote Customer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentHome-based, flexible hours, often involves technical or product supportHome-based, standard shifts, handling customer inquiries via phone or chat
Employer & Industry UsageUsed in telecom, retail, and tech sectors for inbound/outbound supportCommon across retail, banking, and service industries for customer interaction

Remote Icm roles focus on technical or product support with specific skills, while Remote Customer Service Representatives handle general customer inquiries. Both are home-based, but Icm roles often require more technical knowledge, making them slightly more specialized within customer support jobs.

What are the key skills and qualifications needed to thrive as a Remote ICM (Incident Case Manager), and why are they important?

To excel as a Remote ICM, you typically need a background in case management, strong organizational abilities, and relevant industry experience or certification (such as CCM or ACM). Familiarity with case management software, secure communication tools, and electronic documentation systems is essential. Exceptional communication, problem-solving, and empathy are crucial soft skills that help build rapport and manage complex cases remotely. These competencies enable effective support, timely interventions, and quality outcomes for clients in a remote environment.
More about Remote Icm jobs
What cities are hiring for Remote Icm jobs? Cities with the most Remote Icm job openings:
What are the most commonly searched types of Icm jobs? The most popular types of Icm jobs are:
What states have the most Remote Icm jobs? States with the most job openings for Remote Icm jobs include:
What job categories do people searching Remote Icm jobs look for? The top searched job categories for Remote Icm jobs are:
Remote Icm jobs near you
Infographic showing various Remote Icm job openings in the United States as of July 2026, with employment types broken down into 13% Locum Tenens, 43% As Needed, 24% Full Time, 5% Part Time, 14% Nights, and 1% Summer. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Licensed Stormwater Project Manager/Team Leader

Licensed Stormwater Project Manager/Team Leader

Freese Nichols

Denver, CO • On-site, Remote

$116K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Freese and Nicholsiscurrentlyseekinga highly motivated Licensed Stormwater Project Manager/Team Leader to lead complex flood resilience projects in our growing Denver, CO office. The ideal candidate will combine technical expertise in InfoWorks ICM, HEC-HMS, and HEC-RAS (1D/2D) with strong project management experience. This rolerepresentsthe opportunity to mentor and develop junior staff and contribute to the continued growth of our Colorado business.

Primary Responsibilities:

  • Lead the Colorado Stormwater Team
  • Serve asProject Manager on projects utilizing HEC-RAS (1D/ 2D) and InfoWorks ICM modeling, including oversight and review of modeling work
  • Ensure quality client service, clarity of work products, and delivery of high-quality services within budget and schedule constraints
  • Direct, supervise, and mentor engineers, designers, drafters, and technicians
  • Coordinate assigned work to ensure continuity, consistency, and quality across project teams
  • Determineand schedule required project resources; evaluate project decisions to ensure sound engineering judgment and consideration of impacts to scope, schedule, and budget
  • Remain current on applicable regulations, standards, and technological advancements
  • Support business development efforts including client engagement, opportunity development, proposal preparation, and project interviews
  • Participate in technical presentations, professional organizations, and industry events
Qualifications
  • 6+ yearsin stormwater management
  • Bachelor's degree in Civil Engineering(or equivalent)
  • Colorado Professional Engineer (PE) license or ability to obtain Colorado licensure within three(3)months of hire
  • Excellent communication, leadership, and organizational skills
  • Experience withstormwater masterplans,GIS,technicalwriting
  • Experience withInfoWorksICM modeling, HEC-HMS, HEC-RAS 2D

The annual salary range for this position is $116,600 - $160,000 and is dependent on candidate's qualifications as compared to minimum and preferred requirements. Exempt employees are eligible for overtime pay at a straight-time hourly rate for any hours over forty (40) hours per week. Employees are eligible for annual bonuses and amounts are determined by company profitability and growth, and for employees at higher compensation grades, group and personal performance are also considered.

We offer a comprehensive benefits package including medical insurance, prescription drug coverage, dental insurance, vision insurance, healthcare advisory services, flexible spending accounts, health savings account, health reimbursement account, family and medical leave, short-term medial leave/short-term disability, long-term disability, 401(k) matching, life insurance, critical illness insurance, accident insurance, legal/ID shield, tuition reimbursement program, employee assistance program, paid parental leave, paid holidays, paid time off, travel assistance, pet insurance, access to company cabins and partner discounts. For more information, see the benefits section of our web site.

About Freese and Nichols

At the heart of our culture is our LEADS values (Learn continuously, Engage as family, Act with integrity, Deliver quality, and Serve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values.

We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.

Our unique benefits include paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work, and an alternative work schedule program which provides a day off every other Friday.

In addition, we offer medical insurance, prescription drug coverage, dental insurance, vision insurance, healthcare advisory services, flexible spending accounts, health savings account, health reimbursement account, family and medical leave, short-term medical leave/short-term disability, long-term disability, 401(k) matching, life insurance, critical illness insurance, accident insurance, legal/ID shield, tuition reimbursement program, employee assistance program, paid parental leave, paid holidays, paid time off, travel assistance, pet insurance, access to company cabins and partner discounts. See more at Benefits That Work for You.

Join our team of 1,300+ employees as we grow from Virginia to Colorado. Learn more about working here at Working at Freese and Nichols.

Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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