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Remote Helpdesk Jobs in Rochester, MN (NOW HIRING)

iOS Engineer -Remote

Rochester, MN ยท Remote

$166.68K - $191.40K/yr

Build new user-facing features and help drive the Poe product roadmap * Create tools and ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

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How much do remote helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote helpdesk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the most commonly searched types of Helpdesk jobs in Rochester, MN? The most popular types of Helpdesk jobs in Rochester, MN are:
What are popular job titles related to Remote Helpdesk jobs in Rochester, MN? For Remote Helpdesk jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Rochester, MN look for? The top searched job categories for Remote Helpdesk jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Helpdesk jobs? Cities near Rochester, MN with the most Remote Helpdesk job openings:
Licensed Clinical Social Worker (LCSW) - Remote

Licensed Clinical Social Worker (LCSW) - Remote

Talkspace

Rochester, MN โ€ข Remote

$70/hr

Part-time

Posted 27 days ago


Job description

Join Talkspace, a leading online platform for therapists and counselors to provide mental health care at their convenience, all from the comforts of home. This is a remote, part-time position for independently licensed therapists and counselors.

The Benefits:

  • Choose Your Time Commitment - As a Talkspace therapist, there is no caseload requirement or non-compete clause so you can keep your current clientele. Use Talkspace to fill in openings in your schedule or build a full caseload on our platform - up to you!
  • No Overhead - Wave goodbye to insurance barriers, marketing budgets, and other expenses associated with private practice. Talkspace provides client referrals to you & handles insurance claim submission and billing so you can focus on practicing the craft you love.
  • Flexible Scheduling - Provide mental health care at your convenience, whether thatโ€™s during the day, evenings, or on the weekend. In fact, many clients are available and seek care on evenings and weekends! Set the schedule that works best for you & your clients.
  • Bonuses - Earn bonuses for engagement with new clients!
  • AI Assistance - Our HIPAA-compliant AI tools expedite session preparation by providing a summary of key details from previous sessions and accelerate session documentation by drafting progress notes after each completed session. Usage is encouraged but optional.
  • And More! - Manage cases, write client notes, and schedule appointments all on the Talkspace app. Earn free CE credits by attending our Learning Community sessions. Youโ€™ll also have access to resources like our Provider Help Center and our dedicated Provider Support Team.

Requirements:

All therapists & counselors who join Talkspace must possess and provide proof of:

  • Independent, state-board-approved clinical license (e.g., LPC, LMHC, LCSW, LMFT)
  • Individual professional malpractice liability insurance policy
  • Individual NPI & CAQH numbers
  • Current residence in the USA

Experience working with teens, couples, military members and their family OR clients struggling with womenโ€™s health issues is a bonus but not required!

Compensation:

You will be reimbursed $70 for 60-minute live sessions; generally, compensation for sessions is determined by the state in which your client resides. Rates for shorter live sessions (30- and 45-minute) are prorated. Asynchronous messaging rates fluctuate depending on client plans and their state of residence. Finally, we offer bonuses based on engagement with new clients.

How does Talkspace work?

Talkspace is an online platform that matches mental health therapists / counselors with clients in their licensed state(s) through an easy-to-use and HIPAA-compliant app. Hold live sessions or exchange messages with your clients from almost anywhere, at any time!

Note: Due to demand, we currently place providers on a waitlist to join Talkspace if they ONLY have clinical licensure in the following states: TX, FL, NC, MI

Job Type: Full-Time, Part-Time, Contract, Remote


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About Talkspace

Sourced by ZipRecruiter

Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Want to help over one million people feel better? Come join our team!

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2011