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Remote Helpdesk Jobs in Virginia (NOW HIRING)

Accounting Fly

Remote Senior Accountant

Richmond, VA · Remote

$75K - $85K/yr

Remote Senior Accountant - Small Business Tax & Accounting Job ID: 1045542 Date Posted: August 26 ... Advisory Support: Assist with budgeting and financial analysis to help clients understand their ...

ReminderMedia

Sales Executive - Remote

Norfolk, VA · Remote

$65K - $125K/yr

... that has helped over 100K small businesses grow their client base through a powerful suite of ... You will join a dynamic, remote team that values integrity, resilience, and high performance. Key ...

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Remote Helpdesk information

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$12

$22

$33

How much do remote helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Virginia?

The most popular types of Helpdesk jobs in Virginia are:

What are popular job titles related to Remote Helpdesk jobs in Virginia?

For Remote Helpdesk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Virginia look for?

The top searched job categories for Remote Helpdesk jobs in Virginia are:

What cities in Virginia are hiring for Remote Helpdesk jobs?

Cities in Virginia with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Virginia as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Remote Senior Accountant

Accounting Fly

Richmond, VA • Remote

$75K - $85K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Job Title: Remote Senior Accountant - Small Business Tax & Accounting
Job ID: 1045542
Date Posted:  August 26, 2026
Employment Type: Full-time
Hiring Company: Confidential
Location: US Remote 
Applicants must be located in the United States and available during EST business hours.
Base Salary: $70,000–$85,000 per year (USD) 
Commensurate with experience.
Role Summary
 We are a growing CPA firm—not a corporate accounting department—looking for an experienced public accountant who loves working with small business owners. This isn't just about processing transactions; it's about taking ownership of client relationships and helping entrepreneurs succeed. If you've "been in the trenches" of a CPA firm and enjoy a mix of tax, high-level bookkeeping, and advisory work in a flexible, remote setting, you’ll fit right in.
Key Responsibilities
  • Tax Delivery: Independently prepare business (1120S, 1065) and individual (1040) returns and assist with proactive year-round tax planning.
  • Full-Cycle Accounting: Manage monthly bookkeeping, payroll, sales tax, and financial reporting for a dedicated group of clients.
  • The "Detective" Work: Take the lead on complex cleanup projects, turning disorganized records into clean, actionable financials.
  • Client Connection: Serve as the primary point of contact for your clients, answering their questions and leading them through onboarding with a helpful, expert touch.
  • Advisory Support: Assist with budgeting and financial analysis to help clients understand their "numbers" better.

Qualifications/Requirements
  • The Right Experience: 4+ years in a CPA firm or public practice (Corporate-only experience is not a fit for this role).
  • Tax Skills: You can prepare small business and individual returns from start to finish without hand-holding.
  • Tech Savvy: Advanced QuickBooks Online skills and experience with professional tax software (e.g., Drake, Lacerte, or UltraTax).
  • The Mindset: You enjoy "messy" books, love solving problems, and communicate clearly with non-accountants.
  • Certification: Already a CPA/EA or actively working toward your license.

Compensation & Growth
This isn't a dead-end staff position; you are helping build a firm alongside the owner in a culture that values quality over quantity. We focus on doing excellent work for the right clients rather than churning through volume.
  • Flexibility & Balance: Truly remote work with a trust-based, flexible PTO policy and sustainable "busy season" hours.
  • Full Benefits: Monthly health insurance stipend, 401(k) with employer match, internet reimbursement, and a home office setup budget.
  • Investment in You: We cover full CPA/EA exam materials and fees, provide an annual CE allowance, and offer direct mentorship.
  • Modern Culture: Collaborative environment with zero hierarchy and access to the latest cloud-based software and technology.
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About Accountingfly

Sourced by ZipRecruiter

In 2016, Accountingfly determined that fully-remote recruiting was the future of accounting staffing, offering huge benefits for employers, job-seekers, and our own business. We decided to focus our recruiting business on those companies offering only remote work opportunities—and it was the best decision we ever made. While our competitors struggle to adapt to the remote world, we lean on years of experience to provide unmatched remote accounting recruitment expertise. We’ve seen and done it all, successfully filling a wide variety of remote roles and making career dreams come true for talent at every level.

Industry

Accounting services

Company size

1 - 10 Employees

Headquarters location

Pensacola, FL, US

Year founded

2011

Social media

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