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Remote Help Desk Jobs in Michigan (NOW HIRING)

centralins

Middle Market Underwriter

Lansing, MI · Remote

  • Medical

  • Retirement

Lancing, MI Work Model: Remote Position type: Full time - salary We're a team of employees ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

centralins

Middle Market Underwriter

Lansing, MI · Remote

  • Medical

  • Retirement

Lancing, MI Work Model: Remote Position type: Full time - salary We're a team of employees ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

Alteryx

$120K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

No matter your role, the work you do will help organizations move faster, see more clearly, and ... Navigate deal desk, legal, and discounting guardrails efficiently. * Ensure smooth handoffs and ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Michigan

Remote Help Desk information

See Michigan salary details

$11

$20

$29

How much do remote help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What are popular job titles related to Remote Help Desk jobs in Michigan?

For Remote Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Michigan look for?

The top searched job categories for Remote Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Remote Help Desk jobs?

Cities in Michigan with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Bristol West Spanish Bilingual Customer Service Associate: Kansas City Grand Rapids OKC FL

Farmers Insurance

Grand Rapids, MI • Remote

$18.23 - $20.66/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 hours ago

Posted today

Farmers Insurance rating

7.7

Company rating: 7.7 out of 10

Based on 332 frontline employees who took The Breakroom Quiz

203rd of 307 rated insurance

Job description

We are Farmers - where ambition meets opportunity.

At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning,  equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let's build something incredible together!

Workplace: Remote ( #LI-Remote )

Department Overview
  • Start Dates: Monday, October 19, 2026
  • Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time, 3 weeks.
  • Starting Pay: $18.23-$20.66 per hour, based on geographic location and experience.
  • Bilingual Pay Differential: Earn an additional 10% for Spanish language skills upon successful completion of both verbal and reading assessments.
  • Work Location: This is a fully remote position. Preferred applicants reside within 50 miles of one of the following office locations to remain eligible for future promotional opportunities.
    • 5665 North Kraft Lake Drive, Caledonia, MI 49316
    • 10200 Abilities Way, Kansas City, KS 66111
    • 7340 W. Memorial Road, Oklahoma City, OK 73142

Applicants who live outside 50-miles will still be considered if they reside in the state of Florida. 


A dedicated workspace, including a desk and chair, free of noise and distractions, and a stable high-speed internet connection is required.

A Day in the Life of a BW Claims Customer Service Associate

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.

  • You're the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
  • Working remotely, you'll take inbound calls from the comfort of your home, with access to a variety of shift options.
  • You guide customers through the claims process, setting clear expectations and helping them feel at ease.
  • Accuracy and attention to detail are essential, and you'll be fully trained to document each interaction with care.
  • You're part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.
Essential Job Functions
  • Responds to inbound telephone inquiries in a Claims Contact Center.
  • Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
  • Provide customers with an explanation of the claim process.
  • May authorize services such as road side assistance and rental cars.
  • Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
  • Ensures all customer interactions are clearly and accurately documented in the claim file.
  • Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Key Qualifications
  • Effective communicator with strong active listening skills
  • Highly proficient in written and verbal English
  • Bilingual in English and Spanish, with fluency in both written and spoken communication
  • Consistently takes ownership of actions, decisions, and outcomes
  • Flexible and adaptable in dynamic, fast-paced work settings
Experience & Skill Requirements
  • Technically proficient, with the ability to navigate multiple systems and windows simultaneously
  • Typing speed of at least 30 WPM with 90% accuracy
  • Customer service experience is highly preferred
  • Remote contact center experience is a plus, but not required
Education Requirements
  • High School Diploma or equivalent required.
Physical Actions & Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - MI - Grand Rapids, US - FL, US - KS - Kansas City, US - MI - Caledonia, US - MO - Kansas City, US - OK - Oklahoma City

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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