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Remote Help Desk Jobs in Michigan (NOW HIRING)

AAA Auto Club Group

Virtual Travel Agent

Dearborn, MI · On-site +1

$10K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to help members and nonmembers create memorable travel experiences. In this remote role, you'll ... Support from Air Desk and Inside Sales Agents. * Interactive group system that provides a seamless ...

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How much do remote help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What are popular job titles related to Remote Help Desk jobs in Michigan?

For Remote Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Michigan look for?

The top searched job categories for Remote Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Remote Help Desk jobs?

Cities in Michigan with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Director of Sales Engineering & Effectiveness, Remote

Aledade PBC

Novi, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

The Director of Sales Engineering & Effectiveness ["SEE"] oversees all aspects of the sales engineering, sales effectiveness, solution design, deal support & VBC capital administration.  The Director is responsible for enhancing the company's position with prospects & partners, solidifying our value proposition, plus market position of the company.  The Director's SEE team provides a critical set of capabilities for Growth to target & win higher value practices / LUM to maximize future revenues for providers & Aledade alike.  

This includes leading a team of SMEs in data analytics, payments, financial modeling, value calculations, deal desk operations, contracting, process documentation & case resolution.  The Director develops playbooks for these functions, overseeing onboarding & upskilling of SMEs on the team. 

This leader is a strong operator & manager of SMEs foremost, able to run cross-functional weekly meetings, performance reviews, plus manage special projects & deliverables for executives, particularly GEL("Growth Executive Leadership" team) & Glue. Additionally, the Director will coordinate SME participation in external prospect & client facing meetings, both remote & on-site, to maximize impact & progress deals in pipeline.  The Director will also need to effectively counsel Aledade's senior sales talent & leadership complex deals / named accounts.  

The Director will work closely with GEL to drive key analysis, lean reporting & processes from a team of SMEs to maximize operational leverage of the Growth Organization.  The Director anticipates what strategic insights & modeling are required for Growth to increase productivity to meet the company's aggressive growth trajectory, documented in KR commitments.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US or be based from Bethesda, MD office.

Primary Duties:
  1. Strategic Opportunity Identification Sourcing and Planning - this includes: Setting Strategy and Direction for directing the work of the team to identify & curate potential health system, IPA, Switcher and network targets to support initiatives for hitting the Growth Goal. The Director will lead, coordinate and assign Deal support / customization for key accounts to the Sales Engineers; collaborate with Marketing team to inform segment specific campaigns and share learnings; evaluating ACO performance and assessing ROI and sales performance of initiatives using Salesforce CRM and other workflow and analytical tools. 
  2. The Director will also be accountable to identify and lead the strategic initiatives based on market events and competitive intel to position Aledade as the best option including but not limited to talking points, data analysis and targeting for the Sales team.   
  3. Establish, monitor, and enforce rigorous SLAs for complex deal modeling while driving a self-service model for standard market opportunities. Direct the internal SEE roadmap to pioneer tool enhancements, automate data-model workflows, and optimize user experience.
  4. Hire, coach, develop and mentor a team of 3+ SMEs as outlined above to ensure they are supporting the Growth organization.
  5. Attend cross functional team meetings with GLT to ensure collaboration and teamwork.
Minimum Qualifications:
  • Bachelor's degree
  • 10+ years of progressive working experience
  • 5+ of relevant sales, operations and/or sales management experience working in healthcare and with healthcare providers
Preferred knowledge, skills, and/or abilities:
  • Experience evaluating product/market situations and analyzing raw data and information, transforming it into actionable sales strategies and approaches
  • Proven ability to identify, position, develop, lead and retain multiple levels of experience, talented people who are focused on rapid speed of growth and flawless execution of strategy.
  • Proven track record of success as a sales leader exemplified by national rankings
  • Salesforce expertise; proficiency with Google Suite of Products
  • Familiarity with Value-Based Care
Physical Requirements:
  • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
  • Willing to travel by car or plane as needed up to 10%
#LI-KC1

Who We Are:
Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
 
What Does This Mean for You?
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
 
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
 
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
 
At Aledade PBC, we don't just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
 
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at  https://www.aledade.com/privacy-policy-applicants
We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.
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