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Remote Google It Help Desk Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client ... Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado ...

OCHIN

HEALTH CARE IT - HELP DESK PROJECT MANAGER

$98K - $157K/yr

The IT Help Desk Project Manager supports OCHIN's mission by driving the successful scoping and ... Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical ...

UniUni

IT Manager

$97K - $119K/yr

This role reports to the Head of Platform and is based in North America (remote with periodic ... Help Desk and Operations * Run the IT help desk: SLAs, ticket queues, on-call coverage, knowledge ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ... information technology, professional services, and litigation support tools to manage complex legal ...

SAIC

Service Desk Agent

KY · Remote

$40K/yr

Remote Work, KY, US Date Posted: 2026-06-02 Category: Information Technology Subcategory: Technical ... High School and 1-2 years of sufficient IT help desk / technical service experience supporting a ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Education: Bachelor's degree in information technology or equivalent experience. Clearance:

ITC Federal, Inc.

Help Desk Supervisor

Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ... information technology, professional services, and litigation support tools to manage complex legal ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

... and IT Operations procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location ... Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting ...

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Immersion Consulting

IT Project Manager

$100K - $119K/yr

Simultaneously, as an IT help desk PM, you'll support to over 90,000 customers nationwide. This ... Proficient in the remote installation of primary and peripheral computer software and hardware.

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.

Defense Unicorns

SkillBridge - IT Engineer

... p desk, system administration, or IT operations role * Familiarity with tools such as Google ... Ability to collaborate effectively with cross-functional teams in a remote, asynchronous ...

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All JobsRemote Google It Help Desk Jobs

Remote Google It Help Desk information

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$13

$25

$39

How much do remote google it help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote google it help desk in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is a Remote Google IT Help Desk?

A Remote Google IT Help Desk is a support service that provides technical assistance to users, primarily with Google products and general IT issues, from a remote location. Professionals in this role help troubleshoot problems, guide users through software installations, and resolve connectivity or account issues via phone, email, or chat. This job often supports both internal company staff and external customers, ensuring smooth operation of IT systems without the need for in-person support.

What is the difference between Remote Google It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Google It Help DeskRemote Microsoft Support Specialist
CertificationsGoogle IT Support Professional Certificate, CompTIA A+Microsoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, tech support for Google products and servicesRemote, support for Microsoft Windows, Office, and Azure
Industry UsageTech companies, educational institutions, enterprise supportBusiness, enterprise, and corporate IT support

The Remote Google It Help Desk primarily focuses on supporting Google products and services, requiring certifications like the Google IT Support Professional Certificate. In contrast, the Remote Microsoft Support Specialist handles issues related to Microsoft technologies, often requiring Microsoft certifications. Both roles are remote, involve technical troubleshooting, and are common in IT support environments. The main difference lies in the specific platforms and certifications involved, catering to different employer needs and client bases.

What are the key skills and qualifications needed to thrive as a Remote Google IT Help Desk professional, and why are they important?

To thrive as a Remote Google IT Help Desk professional, you need a solid understanding of computer hardware, networking, troubleshooting, and customer support, often supported by a certification like the Google IT Support Professional Certificate. Familiarity with remote desktop tools, ticketing systems, and Google Workspace (formerly G Suite) is typically required. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build trust with users remotely. These skills and qualities are essential for efficiently resolving IT issues and ensuring seamless technology operations for distributed teams.

How does a Remote Google IT Help Desk professional typically collaborate with team members and end-users?

As a Remote Google IT Help Desk professional, you'll frequently collaborate with both your IT team and end-users through digital channels such as email, chat, video conferencing, and ticketing systems. Effective communication is key, as you'll troubleshoot technical issues, provide guidance, and escalate complex problems when needed. You'll often participate in virtual meetings to discuss recurring issues or share updates, and you may also document solutions in shared knowledge bases for team-wide benefit. This collaborative approach ensures timely and effective support for users while fostering a supportive remote work environment.
More about Remote Google It Help Desk jobs
What cities are hiring for Remote Google It Help Desk jobs? Cities with the most Remote Google It Help Desk job openings:
What are the most commonly searched types of Google It Help Desk jobs? The most popular types of Google It Help Desk jobs are:
What states have the most Remote Google It Help Desk jobs? States with the most job openings for Remote Google It Help Desk jobs include:
What job categories do people searching Remote Google It Help Desk jobs look for? The top searched job categories for Remote Google It Help Desk jobs are:
Remote Google It Help Desk jobs near you
Infographic showing various Remote Google It Help Desk job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 3% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.
Help Desk Analyst

Help Desk Analyst

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Posted 22 days ago

Job description

Help Desk Analyst - myColorado
Client: Colorado OIT (Office of Information Technology)
Location: Remote - Must be local to Colorado
Duration: 04/01/2026 - 08/31/2026
Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST
Job Summary
The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal, supporting citizens using state digital services. The role involves troubleshooting issues across iOS and Android devices, assisting users with installation and configuration of the myColorado app, and documenting issues within the ticketing system.
The analyst will serve as the first point of contact for users, resolving technical issues, escalating complex problems, and ensuring a high level of customer service while supporting Colorado's digital government initiatives.
Key Responsibilities
Technical Support
  • Provide Tier I and Tier II technical support for enterprise and agency IT services.
  • Troubleshoot login issues, connectivity problems, and software errors related to the myColorado app and portal.
  • Support iOS and Android mobile platforms including app installation and configuration.
  • Analyze, reproduce, document, and resolve application issues.
  • Escalate unresolved issues to appropriate teams.
Ticket Management
  • Create, update, and track incidents within the ticketing system.
  • Accurately record calls, chats, and user interactions.
  • Assign appropriate priority and severity levels to tickets.
  • Monitor ticket status and provide updates when SLA timelines are at risk.
Customer Support
  • Act as the primary point of contact for myColorado users.
  • Provide professional and courteous support via phone, chat, or email.
  • Educate users on app functionality, installation, and troubleshooting steps.
  • Handle customer complaints and provide timely resolution.
Incident & Outage Support
  • Follow documented procedures during planned or emergency service outages.
  • Communicate outage updates to users.
  • Ensure all outage-related tickets are linked to the appropriate parent ticket.
Documentation & Collaboration
  • Maintain clear documentation of issues and troubleshooting steps.
  • Collaborate with internal teams to escalate bugs, technical issues, or security concerns.
  • Participate in team meetings and contribute to process improvements.
Required Skills & Qualifications
  • Experience providing Tier I / Tier II Help Desk or Service Desk support
  • Experience troubleshooting mobile applications on iOS and Android
  • Strong customer service and communication skills
  • Experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to analyze and troubleshoot login, connectivity, and application issues
  • Experience documenting incidents and troubleshooting steps clearly
Preferred Qualifications
  • Experience supporting mobile applications or digital portals
  • Experience in government or public sector IT support
  • Familiarity with ITIL service desk practices
  • Experience handling high-volume customer support environments
Location Requirement
  • Candidate must currently reside in Colorado
  • Remote work allowed within the state of Colorado only
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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