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Remote Google It Help Desk Jobs (NOW HIRING)

TopDog Law

IT Helpdesk Manager

$120K - $140K/yr

We are a fully remote team that share trust, open communication, and a commitment to doing great ... If you love ownership, thrive in a fast-moving environment, and want to help build something ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ... Experience providing IT Service Desk or Help Desk support in a fast-paced environment. * Strong ...

Horizon3.ai

Manager, Global Help Desk

... a distributed, remote-first organization. The ideal candidate brings strong IT operations ... Collaboration platforms (e.g., Slack, Google Workspace, Zoom) * Asset management and device ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client ... Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado ...

SAIC

Service Desk Agent

KY · Remote

$40K/yr

Remote Work, KY, US Date Posted: 2026-07-08 Category: Information Technology Subcategory: Technical ... High School and 1-2 years of sufficient IT help desk / technical service experience supporting a ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk ... As an information technology professional, you know how to interface with customers and leadership ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245337 Location: Doral,FL,US Share job via: Share Help Desk ... As an information technology professional, you know how to interface with customers and leadership ...

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Familiarity with the ServiceNow ticketing environment and general IT support hierarchies (Tiers 1, ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... help desk workflows * Provide hands-on technical support for in-office and remote employees ... Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Education: Bachelor's degree in information technology or equivalent experience. Clearance:

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

#LI-remote Location: Salt Lake City, UT (Hybrid as business needs require) Position Summary ... The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations ...

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Remote Google It Help Desk information

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How much do remote google it help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote google it help desk in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is a remote Google IT help desk?

A Remote Google IT Help Desk is a support service that provides technical assistance to users, primarily with Google products and general IT issues, from a remote location. Professionals in this role help troubleshoot problems, guide users through software installations, and resolve connectivity or account issues via phone, email, or chat. This job often supports both internal company staff and external customers, ensuring smooth operation of IT systems without the need for in-person support.

What is the difference between Remote Google It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Google It Help DeskRemote Microsoft Support Specialist
CertificationsGoogle IT Support Professional Certificate, CompTIA A+Microsoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, tech support for Google products and servicesRemote, support for Microsoft Windows, Office, and Azure
Industry UsageTech companies, educational institutions, enterprise supportBusiness, enterprise, and corporate IT support

The Remote Google It Help Desk primarily focuses on supporting Google products and services, requiring certifications like the Google IT Support Professional Certificate. In contrast, the Remote Microsoft Support Specialist handles issues related to Microsoft technologies, often requiring Microsoft certifications. Both roles are remote, involve technical troubleshooting, and are common in IT support environments. The main difference lies in the specific platforms and certifications involved, catering to different employer needs and client bases.

What skills and qualifications are needed to thrive as a remote Google IT help desk professional?

To thrive as a Remote Google IT Help Desk professional, you need a solid understanding of computer hardware, networking, troubleshooting, and customer support, often supported by a certification like the Google IT Support Professional Certificate. Familiarity with remote desktop tools, ticketing systems, and Google Workspace (formerly G Suite) is typically required. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build trust with users remotely. These skills and qualities are essential for efficiently resolving IT issues and ensuring seamless technology operations for distributed teams.

What does a remote Google IT help desk professional do?

As a Remote Google IT Help Desk professional, you'll frequently collaborate with both your IT team and end-users through digital channels such as email, chat, video conferencing, and ticketing systems. Effective communication is key, as you'll troubleshoot technical issues, provide guidance, and escalate complex problems when needed. You'll often participate in virtual meetings to discuss recurring issues or share updates, and you may also document solutions in shared knowledge bases for team-wide benefit. This collaborative approach ensures timely and effective support for users while fostering a supportive remote work environment.
More about Remote Google It Help Desk jobs
What cities are hiring for Remote Google It Help Desk jobs? Cities with the most Remote Google It Help Desk job openings:
What are the most commonly searched types of Google It Help Desk jobs? The most popular types of Google It Help Desk jobs are:
What states have the most Remote Google It Help Desk jobs? States with the most job openings for Remote Google It Help Desk jobs include:
What job categories do people searching Remote Google It Help Desk jobs look for? The top searched job categories for Remote Google It Help Desk jobs are:
Remote Google It Help Desk jobs near you
Infographic showing various Remote Google It Help Desk job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 100% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

IT Helpdesk Manager

TopDog Law

Remote

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Our Story
TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth - owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.
Over the past three years, we've grown 2-3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale - intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.
We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.
The Opportunity
We are seeking a hands-on IT Helpdesk Manager to lead our internal IT support function. This is a player-coach role: initially you'll manage a growing team of helpdesk technicians while remaining deeply involved in day-to-day support, ticket resolution, and process improvement. Reporting directly to the IT Director, you'll own SLAs, escalation paths, onboarding/offboarding workflows, and the overall quality of support delivered across the firm. This role is ideal for someone who thrives in a fast-paced, remote-first environment and brings both technical depth and a genuine service-oriented mindset.
What You Will Own
Helpdesk Operations
  • Lead, mentor, and grow a team of IT support technicians, with the goal of providing timely, high-quality request resolution.
  • Own day-to-day helpdesk operations including ticket intake, triage, prioritization, and resolution via an ITSM platform.
  • Define, track and report KPIs and SLA performance to IT leadership; drive continuous improvement based on data.
  • Conduct regular 1:1s, performance check-ins, and coaching sessions with direct reports.
  • Serve as the escalation point for complex, sensitive, or executive-level issues.

Technical Support
  • Administer enterprise-wide collaboration platforms (Microsoft 365 and/or Google Workspace), including user provisioning, licensing, security, and troubleshooting.
  • Manage endpoints via MDM/UEM across Windows and Mac environments, with hands-on experience in Microsoft Intune / Endpoint Manager or equivalent.
  • Triage and resolve endpoint compliance alerts and policy violations via MDM software.
  • Support full user lifecycle management (onboarding, changes and offboarding) through HRIS and directory/IAM integrations.
  • Provide tier 2/3 support for Slack, Salesforce, and other firm-wide SaaS platforms.
  • Maintain IT documentation, SOPs, and self-service knowledge resources for staff.

Vendor, Asset & Infrastructure Management
  • Manage IT vendor relationships, procurement workflows, and invoice review in coordination with Finance.
  • Oversee hardware and software asset lifecycle from procurement through deployment, refresh, and decommission.
  • Maintain disaster recovery and backup readiness; coordinate patching and endpoint hygiene across the fleet.

Security & Compliance
  • Enforce IT security policies, including MFA/2FA, access control, and acceptable use.
  • Monitor and resolve endpoint compliance and configuration issues via MDM software.
  • Support security awareness initiatives, phishing simulations, and policy rollouts.
  • Coordinate with internal operations teams on access reviews, offboarding checklists, and compliance activities.
  • Contribute to incident response and escalation as needed.

Process Improvement & Reporting
  • Identify recurring issues and drive root cause resolution to reduce ticket volume.
  • Build and maintain a user-facing helpdesk documentation knowledge base.
  • Collaborate with the IT Director on tooling decisions, infrastructure projects, and strategic operational improvements.

What You Bring
Required:
  • 5+ years of IT support or IT operations experience, with at least 2+ years in a lead, manager, or senior supervisory capacity.
  • Deep proficiency in Microsoft 365 and / or Google Workspace administration (Email, Collaboration, Cloud File Storage) or equivalent enterprise collaboration platform.
  • Hands-on experience with Azure AD / Entra ID for identity and access management.
  • Demonstrated MDM/UEM experience, including endpoint compliance monitoring and policy enforcement (Microsoft Intune preferred).
  • Proven SLA ownership and KPI reporting across a helpdesk or service desk function
  • Experience managing hardware and software asset lifecycle from procurement through decommission.
  • Vendor management experience including procurement, invoice review, and cost tracking.
  • Solid grounding in IT security fundamentals: MFA, least-privilege access, endpoint hygiene, phishing defense.
  • Strong written and verbal communication skills; comfortable supporting and presenting to executive stakeholders.
  • Proven ability to operate independently in a remote or distributed environment with minimal supervision.

Preferred (Nice to Have):
  • Prior experience supporting a law firm or legal operations team.
  • Experience with Jira Service Management or a comparable ITSM platform.
  • ITIL Foundation certification or demonstrated ITSM process discipline.
  • Exposure to endpoint detection and response (EDR), DLP, or security compliance tools.
  • Experience providing whiteglove or executive-level IT support.

Who Thrives Here (Core Values)
We don't hire on resumes alone. We hire for competence, character, and mindset.
  • Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
  • Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
  • No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
  • Ownership: You do what you say, follow through, and treat the business like it's yours.
  • Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

What We Offer
  • Base Salary: $120,000.00 and $140,000.00 per year, commensurate with experience
  • Eligible for performance-based bonus
  • Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
  • Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

Equal Opportunity Employer
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

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