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Remote Google It Help Desk Jobs (NOW HIRING)

Somatus

IT Helpdesk Specialist 1

The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... and remote employees • Provide remote technical support via phone, email, chat, and ticketing ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS ... of IT help desk support * Skillset to troubleshoot and resolve end-user hardware and software ...

Stego Industries LLC

IT Support & Help Desk

San Clemente, CA · On-site +1

$70K - $90K/yr

JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION (In office ... Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software ...

Dine Development Corporation

Help Desk Manager

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). * 5+ years in IT help desk/support roles, with at least 2 years in a leadership capacity. * Experience in DoD ...

VytlOne

Service Technician I - IT Help Desk

Position Location & Shift Information This is a remote-based position within the Continental US ... Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework * Retail pharmacy ...

VytlOne

Service Technician I - IT Help Desk

Overview The IT Service Technician II uses specialized knowledge & skills to perform hardware ... Position Location This is a remote-based position within the Continental US. Responsibilities

OCHIN

HEALTH CARE NOC - HELP DESK TECHNICIAN

$23.56 - $37.69/hr

Must achieve and maintain NOC-related certifications. * 2+ years of IT Help Desk or customer ... Work Locations and Travel Requirements OCHIN is a 100% remote organization with no physical ...

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All JobsRemote Google It Help Desk Jobs

Remote Google It Help Desk information

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$39

How much do remote google it help desk jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for remote google it help desk in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is a Remote Google IT Help Desk?

A Remote Google IT Help Desk is a support service that provides technical assistance to users, primarily with Google products and general IT issues, from a remote location. Professionals in this role help troubleshoot problems, guide users through software installations, and resolve connectivity or account issues via phone, email, or chat. This job often supports both internal company staff and external customers, ensuring smooth operation of IT systems without the need for in-person support.

What is the difference between Remote Google It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Google It Help DeskRemote Microsoft Support Specialist
CertificationsGoogle IT Support Professional Certificate, CompTIA A+Microsoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, tech support for Google products and servicesRemote, support for Microsoft Windows, Office, and Azure
Industry UsageTech companies, educational institutions, enterprise supportBusiness, enterprise, and corporate IT support

The Remote Google It Help Desk primarily focuses on supporting Google products and services, requiring certifications like the Google IT Support Professional Certificate. In contrast, the Remote Microsoft Support Specialist handles issues related to Microsoft technologies, often requiring Microsoft certifications. Both roles are remote, involve technical troubleshooting, and are common in IT support environments. The main difference lies in the specific platforms and certifications involved, catering to different employer needs and client bases.

What are the key skills and qualifications needed to thrive as a Remote Google IT Help Desk professional, and why are they important?

To thrive as a Remote Google IT Help Desk professional, you need a solid understanding of computer hardware, networking, troubleshooting, and customer support, often supported by a certification like the Google IT Support Professional Certificate. Familiarity with remote desktop tools, ticketing systems, and Google Workspace (formerly G Suite) is typically required. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build trust with users remotely. These skills and qualities are essential for efficiently resolving IT issues and ensuring seamless technology operations for distributed teams.

How does a Remote Google IT Help Desk professional typically collaborate with team members and end-users?

As a Remote Google IT Help Desk professional, you'll frequently collaborate with both your IT team and end-users through digital channels such as email, chat, video conferencing, and ticketing systems. Effective communication is key, as you'll troubleshoot technical issues, provide guidance, and escalate complex problems when needed. You'll often participate in virtual meetings to discuss recurring issues or share updates, and you may also document solutions in shared knowledge bases for team-wide benefit. This collaborative approach ensures timely and effective support for users while fostering a supportive remote work environment.
More about Remote Google It Help Desk jobs
What cities are hiring for Remote Google It Help Desk jobs? Cities with the most Remote Google It Help Desk job openings:
What are the most commonly searched types of Google It Help Desk jobs? The most popular types of Google It Help Desk jobs are:
What states have the most Remote Google It Help Desk jobs? States with the most job openings for Remote Google It Help Desk jobs include:
What job categories do people searching Remote Google It Help Desk jobs look for? The top searched job categories for Remote Google It Help Desk jobs are:
Remote Google It Help Desk jobs near you
Infographic showing various Remote Google It Help Desk job openings in the United States as of June 2026, with employment types broken down into 42% Full Time, 4% Part Time, and 54% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.
Help Desk Specialist II (Tier II - Advanced Support)

Help Desk Specialist II (Tier II - Advanced Support)

Aretec Inc

Ashburn, VA • Remote

Full-time

Posted 11 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Government‑provided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.
  • Strong knowledge of Windows OS,