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Remote Genesys Ivr Developer Jobs (NOW HIRING)

PTP

Software Engineer - REMOTE

CA · On-site +1

We are looking for a Senior Software Engineer to help us design and deliver CX solutions that ... Genesys Voice Platform (GVP) * Speech enabled IVR applications * Spring Boot Framework Salary is ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Lead a team of engineers in implementation activities * Expert hands-on experience with Genesys installation, configuration and development * Work closely with Project Managers to ensure on-time ...

Apex Informatics

Cloud Developer Admin

$57.50 - $78.75/hr

Working with Genesys products with emphasis on PureConnect and Genesys Cloud products. • ... IVR, Custom Scripts (both IB and OB), Alerting, Automation (WFM, agent movement, testing), Bots ...

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

We are looking for a I VR Test Engineer to help us design and deliver CX solutions that provide our ... IVR application and environment operations * IVR test planning and test sets * Executing and ...

MasterCard

Manager, Product Management

O Fallon, MO · Remote

... Genesys Cloud and Conversational AI (CAI) platforms. This role partners with business stakeholders, operations, engineering, VUI design and other Mastercard teams to modernize IVR, agent-assisted ...

ACI Infotech

Genesys SME/Architect

Remote Duration: Long Term Contract : Design, develop, and deploy chatbots using the Genesys ... in programming languages such as JavaScript, Python, or Java, with experience in chatbot ...

PTP

IVR Architect - REMOTE

CA · On-site +1

Lead a team of 2-5 developers * Hands-on application development * Work closely with Project Manager to ensure on-time, quality delivery Requirements * 3+ years of IVR development experience * 5+ ...

PTP

Data Analyst - REMOTE

Austin, TX · On-site +1

Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) * Knowledge of user experience (UX) design principles and human-computer interaction

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How much do remote genesys ivr developer jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for remote genesys ivr developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Genesys IVR Developers, and how can they be addressed?

Remote Genesys IVR Developers often face challenges related to communication and collaboration, as they work with geographically dispersed teams to develop and maintain complex IVR solutions. Coordinating with stakeholders, such as business analysts and QA testers, can be more demanding without in-person meetings. To address these challenges, it's important to establish clear communication channels, utilize project management tools, and participate actively in regular virtual meetings. Additionally, staying updated with Genesys platform updates and best practices is key to ensuring robust, scalable solutions and ongoing professional development.

What is a Remote Genesys IVR Developer?

A Remote Genesys IVR Developer is a software professional who specializes in designing, developing, and maintaining Interactive Voice Response (IVR) systems using the Genesys platform, while working remotely. They create automated phone systems that handle customer interactions, route calls, and provide information without the need for a live agent. Their work typically involves programming call flows, integrating with databases and APIs, and troubleshooting IVR solutions to enhance customer experience. They collaborate with teams virtually and ensure the IVR systems are efficient, scalable, and meet business requirements.

What is the difference between Remote Genesys Ivr Developer vs Remote Avaya Ivr Developer?

AspectRemote Genesys Ivr DeveloperRemote Avaya Ivr Developer
Required CertificationsGenesys certifications, IVR development skillsAvaya certifications, IVR development skills
Work EnvironmentRemote, contact center solutionsRemote, contact center solutions
Industry UsageUsed in customer service centers, telecomUsed in customer service centers, telecom

Both Remote Genesys Ivr Developers and Remote Avaya Ivr Developers work in contact center environments, focusing on IVR system development. The main difference lies in the platform expertise: Genesys vs Avaya. Candidates should have relevant certifications and experience with the specific platform used by their employer.

What are the key skills and qualifications needed to thrive as a Remote Genesys IVR Developer, and why are they important?

To thrive as a Remote Genesys IVR Developer, you need expertise in IVR design, call flow development, and proficiency with programming languages such as Java or C#, often supported by a degree in computer science or related field. Familiarity with Genesys platforms (such as Genesys Composer and Genesys Voice Platform), experience with APIs, and relevant certifications like Genesys Certified Professional are typically required. Strong problem-solving skills, attention to detail, and effective remote communication set standout candidates apart. These abilities ensure the delivery of robust, scalable IVR solutions that enhance customer experience and meet business requirements in a distributed work environment.
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Remote Genesys Ivr Developer jobs near you
Infographic showing various Remote Genesys Ivr Developer job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 7% Full Time, 87% Contract, and 2% Nights. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $119,080 per year, or $57.2 per hour.

AWS Telephony / IVR Application Developer - R01565565

Brillio

Saint Louis, MO • On-site, Remote

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
AWS Telephony / IVR Application Developer
Primary Skills
  • Amazon Connect, including o Contact Flows, IVR Development, AWS Lambda functions (Node.js or Python) supporting IVR workflows.

Specialization
  • AWS Development: Software Development Engineer

Job requirements
  • Role: AWS Telephony / IVR Application Developer
    Years of Experience: 8+ years
    Location: Remote (Hybrid -Coppell, TX/ New York, NJ/ Saint Louis, MO)
    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
    Job Description:
    Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions.
    This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).
    Key Responsibilities:
    Amazon Connect & IVR Development
    Design, build, deploy, and version Amazon Connect Contact Flows.
    Configure and maintain Amazon Connect resources including:
    o Queues o Routing profiles o Hours of operation
    Develop and integrate Lex bots where applicable.
    Validate IVR behavior during failure scenarios such as: o API errors and downstream failures o Timeouts and retries o Partial dependency outages
    Implement safe fallback paths and customer-friendly error handling. AWS Serverless Application Development
    Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
    Build and maintain API endpoints consumed by IVR flows.
    Implement robust:
    o Error handling o Retry strategies
    o Structured logging for troubleshooting
    Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions). Secure, Configurable Development
    Build software that:
    o Reads configuration externally (not hard-coded) o Uses managed secrets (no embedded credentials) o Supports release promotion without code changes
    Ensure no hard-coded: o Endpoints o Credentials o Environment identifiers Deployment & Delivery Practices
    Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
    Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
    Participate in defect triage and resolution for issues introduced through delivered changes.
    Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.
    Required Skills & Experience Core Technical Requirements:
    Hands-on experience with Amazon Connect, including o Contact Flows o Queues, routing profiles, hours of operation
    Strong AWS serverless development experience: o AWS Lambda (Node.js or Python) o API integration patterns supporting IVR flows o DynamoDB
    Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
    Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store). Experience delivering via CI/CD pipelines using standardized deployment patterns.
    Why should you apply for this role?
    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
    Know more about
    PPE: https://www.brillio.com/platform-and-product-engineering/
    DAE: https://www.brillio.com/services-data-analytics/
    CES: https://www.brillio.com/services-customer-experience-services/
    DI: https://www.brillio.com/services-digital-infrastructure/
    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
    Equal Employment Opportunity Declaration
    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
    #LI-RJ1

$70 - $75 an hour
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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