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Remote Genesys Ivr Developer Jobs in Boston, MA (NOW HIRING)

3B Staffing LLC

Genesys Developer

Boston, MA · Remote

$60 - $69/hr

Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing ... Location: 100% remote, work PST time zone * Work authorization: Must have GC , GC EAD, or USC only ...

3B Staffing LLC

Genesys Developer

Boston, MA · Remote

$60 - $69/hr

Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing ... Location: 100% remote, work PST time zone * Work authorization: Must have GC , GC EAD, or USC only ...

All JobsGenesys Ivr Developer JobsRemote Genesys Ivr Developer JobsRemote Genesys Ivr Developer Jobs in Boston, MA

Remote Genesys Ivr Developer information

See Boston, MA salary details

$21

$62

$83

How much do remote genesys ivr developer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote genesys ivr developer in Boston, MA is $62.20, according to ZipRecruiter salary data. Most workers in this role earn between $55.62 and $71.54 per hour, depending on experience, location, and employer.

What is a Remote Genesys IVR Developer?

A Remote Genesys IVR Developer is a software professional who specializes in designing, developing, and maintaining Interactive Voice Response (IVR) systems using the Genesys platform, while working remotely. They create automated phone systems that handle customer interactions, route calls, and provide information without the need for a live agent. Their work typically involves programming call flows, integrating with databases and APIs, and troubleshooting IVR solutions to enhance customer experience. They collaborate with teams virtually and ensure the IVR systems are efficient, scalable, and meet business requirements.

What are the key skills and qualifications needed to thrive as a Remote Genesys IVR Developer, and why are they important?

To thrive as a Remote Genesys IVR Developer, you need expertise in IVR design, call flow development, and proficiency with programming languages such as Java or C#, often supported by a degree in computer science or related field. Familiarity with Genesys platforms (such as Genesys Composer and Genesys Voice Platform), experience with APIs, and relevant certifications like Genesys Certified Professional are typically required. Strong problem-solving skills, attention to detail, and effective remote communication set standout candidates apart. These abilities ensure the delivery of robust, scalable IVR solutions that enhance customer experience and meet business requirements in a distributed work environment.

What are some common challenges faced by Remote Genesys IVR Developers, and how can they be addressed?

Remote Genesys IVR Developers often face challenges related to communication and collaboration, as they work with geographically dispersed teams to develop and maintain complex IVR solutions. Coordinating with stakeholders, such as business analysts and QA testers, can be more demanding without in-person meetings. To address these challenges, it's important to establish clear communication channels, utilize project management tools, and participate actively in regular virtual meetings. Additionally, staying updated with Genesys platform updates and best practices is key to ensuring robust, scalable solutions and ongoing professional development.

What is the difference between Remote Genesys Ivr Developer vs Remote Avaya Ivr Developer?

AspectRemote Genesys Ivr DeveloperRemote Avaya Ivr Developer
Required CertificationsGenesys certifications, IVR development skillsAvaya certifications, IVR development skills
Work EnvironmentRemote, contact center solutionsRemote, contact center solutions
Industry UsageUsed in customer service centers, telecomUsed in customer service centers, telecom

Both Remote Genesys Ivr Developers and Remote Avaya Ivr Developers work in contact center environments, focusing on IVR system development. The main difference lies in the platform expertise: Genesys vs Avaya. Candidates should have relevant certifications and experience with the specific platform used by their employer.

What are popular job titles related to Remote Genesys Ivr Developer jobs in Boston, MA?

For Remote Genesys Ivr Developer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Genesys Ivr Developer jobs in Boston, MA look for?

The top searched job categories for Remote Genesys Ivr Developer jobs in Boston, MA are:

Remote Genesys Ivr Developer jobs near you
Infographic showing various Remote Genesys Ivr Developer job openings in Boston, MA as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $129,369 per year, or $62.2 per hour.

Genesys Developer

3B Staffing LLC

Boston, MA • Remote

$60 - $69/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Title: Genesys Developer

...........Must Have's........: (Make sure these are in the "company descriptions" on the resume, not just at the top under "Summary"

  • All of these are "must haves"...... please have this information in the candidates job descriptions, on the resume, so the hiring manager can see it....
  • At least 3 years (Current) experience with the Genesys Cloud CX Architect development tool
  • At least 5 years of contact center operations experience
  • Technical Requirements - Perform flow development work in Genesys Architect for Voice, Digital Messaging (Web and SMS), and other interaction types.
  • Experience with Flows including use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.
  • Experience with Genesys SMS and Email interactions
    • See below on JD for more bullets that can appear on the resume .....
  • Location: 100% remote, work PST time zone
  • Work authorization: Must have GC , GC EAD, or USC only for this Client
  • $60/hr - $69/hr -- W2 + $8-dollar fee (W2 only!)

POSITION SUMMARY -
Our Clients is seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR).

The contractor will work on a taskorder basis on assignments involving IVR interaction flow development, Chatbot and

associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.

Mandatory Requirements

  • At least 3 years of experience with the Genesys Cloud CX Architect development tool
  • At least 5 years of contact center operations experience
  • Technical Requirements - Perform flow development work in Genesys Architect for Voice, Digital

Messaging (Web and SMS), and other interaction types.

  • Flows may include use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.
  • Experience with best practices related to and the ability to implement Directed dialog and Natural Language Understanding.
  • Experience working with IVR applications specifically call flows, data actions, dynamic actions, DTMF and speech entry, text-to-speech, menus, and audio prompting.
  • Experience using Genesys data actions to retrieve/post data through REST API integrations to SMUD provided JSON based web services.
  • Experience configuring Genesys data actions with authentication via API token, OAuth, or other approved methods
  • Experience migrating Genesys Architect flows from a Genesys DEV tenant to a

PROD tenant

  • Experience with Genesys SMS and Email interactions
  • Understanding best practices in chatbot flow design
  • Ability to troubleshoot and test Genesys flows
  • Familiarity with integrating 3rd party modules such as Google Dialog Flow into a

Genesys flow

Desirable Qualifications

Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice.

Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.

Apply