Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation ... Background in contact center technologies such as Avaya, Genesys, or Twilio. Mohith AT volantsoft ...
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Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation ... Background in contact center technologies such as Avaya, Genesys, or Twilio. Mohith AT volantsoft ...
Remote Genesys Ivr Developer information
See Boston, MA salary details
$21.41 - $27.04
3% of jobs
$27.04 - $32.67
3% of jobs
$32.67 - $38.29
2% of jobs
$38.29 - $43.92
0% of jobs
$43.92 - $49.55
3% of jobs
$49.55 - $55.17
13% of jobs
$55.53 is the 25th percentile. Wages below this are outliers.
$55.17 - $60.80
13% of jobs
The median wage is $64.15 / hr.
$60.80 - $66.43
22% of jobs
$70.94 is the 75th percentile. Wages above this are outliers.
$66.43 - $72.06
20% of jobs
$72.06 - $77.68
19% of jobs
$77.68 - $83.31
2% of jobs
$21
$62
$83
How much do remote genesys ivr developer jobs pay per hour?
As of Sep 8, 2026, the average hourly pay for remote genesys ivr developer in Boston, MA is $62.20, according to ZipRecruiter salary data. Most workers in this role earn between $55.62 and $71.54 per hour, depending on experience, location, and employer.
What is a Remote Genesys IVR Developer?
A Remote Genesys IVR Developer is a software professional who specializes in designing, developing, and maintaining Interactive Voice Response (IVR) systems using the Genesys platform, while working remotely. They create automated phone systems that handle customer interactions, route calls, and provide information without the need for a live agent. Their work typically involves programming call flows, integrating with databases and APIs, and troubleshooting IVR solutions to enhance customer experience. They collaborate with teams virtually and ensure the IVR systems are efficient, scalable, and meet business requirements.
What are the key skills and qualifications needed to thrive as a Remote Genesys IVR Developer, and why are they important?
To thrive as a Remote Genesys IVR Developer, you need expertise in IVR design, call flow development, and proficiency with programming languages such as Java or C#, often supported by a degree in computer science or related field. Familiarity with Genesys platforms (such as Genesys Composer and Genesys Voice Platform), experience with APIs, and relevant certifications like Genesys Certified Professional are typically required. Strong problem-solving skills, attention to detail, and effective remote communication set standout candidates apart. These abilities ensure the delivery of robust, scalable IVR solutions that enhance customer experience and meet business requirements in a distributed work environment.
What are some common challenges faced by Remote Genesys IVR Developers, and how can they be addressed?
Remote Genesys IVR Developers often face challenges related to communication and collaboration, as they work with geographically dispersed teams to develop and maintain complex IVR solutions. Coordinating with stakeholders, such as business analysts and QA testers, can be more demanding without in-person meetings. To address these challenges, it's important to establish clear communication channels, utilize project management tools, and participate actively in regular virtual meetings. Additionally, staying updated with Genesys platform updates and best practices is key to ensuring robust, scalable solutions and ongoing professional development.
What is the difference between Remote Genesys Ivr Developer vs Remote Avaya Ivr Developer?
| Aspect | Remote Genesys Ivr Developer | Remote Avaya Ivr Developer |
|---|---|---|
| Required Certifications | Genesys certifications, IVR development skills | Avaya certifications, IVR development skills |
| Work Environment | Remote, contact center solutions | Remote, contact center solutions |
| Industry Usage | Used in customer service centers, telecom | Used in customer service centers, telecom |
Both Remote Genesys Ivr Developers and Remote Avaya Ivr Developers work in contact center environments, focusing on IVR system development. The main difference lies in the platform expertise: Genesys vs Avaya. Candidates should have relevant certifications and experience with the specific platform used by their employer.
What are popular job titles related to Remote Genesys Ivr Developer jobs in Boston, MA?
For Remote Genesys Ivr Developer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Genesys Ivr Developer jobs in Boston, MA look for?
The top searched job categories for Remote Genesys Ivr Developer jobs in Boston, MA are:
AWS Connect Developer - Remote
Boston, MA • Remote
Volantsoft Inc •
IT Services • 1 - 10 employees1 - 10 employees
Full-time
Re-posted 5 days ago
Job description
Job Title: AWS Connect Developer
Location: 100% Remote
Duration: Long Term Project
Position Description:
We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.
Key Responsibilities
Required Qualifications
Preferred Skills
Location: 100% Remote
Duration: Long Term Project
Position Description:
We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.
Key Responsibilities
- Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
- Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
- Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
- Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
- Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
- Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
- Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
- Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
- Troubleshoot issues, optimize integrations, and deliver continuous improvements.
Required Qualifications
- 10+ years of software development experience, including 5+ years in Amazon Connect development.
- Strong Node.js development skills (backend services, APIs, integrations).
- Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
- Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
- Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
- Solid understanding of IAM security, role-based access, and compliance requirements.
Preferred Skills
- Experience with Amazon Lex, Polly, and Transcribe for conversational AI.
- Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).
- Background in contact center technologies such as Avaya, Genesys, or Twilio.
This is a remote position.
About VolantSoft
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Irving, TX, US
Year founded
2012