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Remote Cx Jobs in Boston, MA (NOW HIRING)

Resource Innovations

Energy Engineer

Needham, MA · On-site +1

... Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings. * Responsibilities may include remote data analysis, desktop engineering review, savings ...

Resource Innovations

Energy Engineer

Needham, MA · Remote

... Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings. * Responsibilities may include remote data analysis, desktop engineering review, savings ...

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Remote Cx information

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How much do remote cx jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote cx in Boston, MA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $31.35 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are popular job titles related to Remote Cx jobs in Boston, MA?

For Remote Cx jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in Boston, MA look for?

The top searched job categories for Remote Cx jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Cx jobs?

Cities near Boston, MA with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Boston, MA as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $54,158 per year, or $26 per hour.

Genesys Cloud CX Training Specialist

Miratech

Boston, MA • On-site, Remote

Contractor

Medical

Posted 4 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role will focus on delivering hands-on, scenario-based training to end users across multiple business units
Responsibilities:
  • Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
  • Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations.
  • Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
  • Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
  • Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
  • Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
  • Develop and maintain user-facing job aids, guides, and other supporting learning materials.
  • Support Train-the-Trainer sessions for LOB Change Champions.
  • Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing.
  • Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.

Qualifications
  • 3+ years of experience delivering end-user training on enterprise software and CX platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.
  • Proven experience delivering interactive, scenario-based training using adult-learning principles.
  • Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
  • WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
  • Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
  • Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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