Newark, NJ · On-site
Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience ...
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Newark, NJ · On-site
Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience ...
Genesys IVR Developer JOB LOCATION: Remote, but perfer Jacksonville, FL WAGE RANGE*: 60 - 68/ hour must be W2 JOB NUMBER: 20244 REQUIRED EXPERIENCE: 8+ years of experience in Genesys IVR development ...
Genesys IVR Developer JOB LOCATION: Remote, but perfer Jacksonville, FL WAGE RANGE*: 60 - 68/ hour must be W2 JOB NUMBER: 20244 REQUIRED EXPERIENCE: 8+ years of experience in Genesys IVR development ...
Orlando, FL · On-site
Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be a plus). Qualifications * Minimum ...
Orlando, FL · On-site
Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be a plus). Qualifications * Minimum ...
Orlando, FL · On-site
Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be a plus). Qualifications * Minimum ...
Orlando, FL · On-site
Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be a plus). Qualifications * Minimum ...
$57.50 - $78.75/hr
Responsibilities : • Lead the design, development, and administration of Genesys Cloud IVR solutions. • Develop and optimize Genesys Cloud Outbound Call Flow Engineering for voice and SMS ...
$57.50 - $78.75/hr
Responsibilities : • Lead the design, development, and administration of Genesys Cloud IVR solutions. • Develop and optimize Genesys Cloud Outbound Call Flow Engineering for voice and SMS ...
... IVR, call routing and integration with ACD and dialer systems 2. Must have Call Center experience and understand overall Call Center concepts 3. Strong experience in Genesys Voice portal (GVP ...
... IVR, call routing and integration with ACD and dialer systems 2. Must have Call Center experience and understand overall Call Center concepts 3. Strong experience in Genesys Voice portal (GVP ...
A client of Innova Solutions is immediately hiring for a Java developer with Genesys/IVR. Position type: Contract Duration: 12 Months Location: Jersey City, NJ Position Summary As a Software Engineer ...
A client of Innova Solutions is immediately hiring for a Java developer with Genesys/IVR. Position type: Contract Duration: 12 Months Location: Jersey City, NJ Position Summary As a Software Engineer ...
$63 - $68.26/hr
Job#: 3034250 Software Engineer - Genesys IVR Location: Jersey City, New Jersey (Onsite) Employment Type: Contract Duration: 12 Months Role Overview As a Software Engineer and feature lead, you will ...
$63 - $68.26/hr
Job#: 3034250 Software Engineer - Genesys IVR Location: Jersey City, New Jersey (Onsite) Employment Type: Contract Duration: 12 Months Role Overview As a Software Engineer and feature lead, you will ...
... experienced IVR developer with AWS Connect experience. The candidate should have experience ... JS -AWS Lambda and DynamoDB -Terraform PREFERRED SKILLS -Genesys Dialer -Amazon Connect -AWS SQS ...
... experienced IVR developer with AWS Connect experience. The candidate should have experience ... JS -AWS Lambda and DynamoDB -Terraform PREFERRED SKILLS -Genesys Dialer -Amazon Connect -AWS SQS ...
Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the ...
Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the ...
Overview: IVR Developer (Contact Center domain) Responsibilities: * Design and implement IVR ... IVR development (Genesys, Avaya, Cisco). * Knowledge of SIP, VoIP, and telephony protocols.
Overview: IVR Developer (Contact Center domain) Responsibilities: * Design and implement IVR ... IVR development (Genesys, Avaya, Cisco). * Knowledge of SIP, VoIP, and telephony protocols.
Saint Louis, MO · On-site
... IVR developer with AWS Connect experience. • The candidate should have experience building ... JS -AWS Lambda and DynamoDB -Terraform PREFERRED SKILLS -Genesys Dialer -Amazon Connect -AWS SQS ...
Saint Louis, MO · On-site
... IVR developer with AWS Connect experience. • The candidate should have experience building ... JS -AWS Lambda and DynamoDB -Terraform PREFERRED SKILLS -Genesys Dialer -Amazon Connect -AWS SQS ...
Newark, DE · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Newark, DE · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Tampa, FL · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Tampa, FL · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Experience with Contact Center cloud products such as Five9, Microsoft, or Genesys * Good ... Lead the core IVR product architecture, design, and build * Drive development and integration of ...
Experience with Contact Center cloud products such as Five9, Microsoft, or Genesys * Good ... Lead the core IVR product architecture, design, and build * Drive development and integration of ...
Louisville, KY · On-site
Develop a longer-term roadmap for current IVR (end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots Role Specification * Expertise across the contact center value chain ...
Louisville, KY · On-site
Develop a longer-term roadmap for current IVR (end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots Role Specification * Expertise across the contact center value chain ...
Lead development efforts, mentor teams, and ensure best practices in IVR call flow engineering, outbound campaigns, and CRM integrations. * Lead the design, development, and administration of Genesys ...
Lead development efforts, mentor teams, and ensure best practices in IVR call flow engineering, outbound campaigns, and CRM integrations. * Lead the design, development, and administration of Genesys ...
Jacksonville, FL · On-site
$64 - $82.50/hr
... Genesys Cloud CI/CD and DevOps Role Descriptions: Genesys Architect Essential Skills: Genesys Architect Desirable Skills: Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys ...
Jacksonville, FL · On-site
$64 - $82.50/hr
... Genesys Cloud CI/CD and DevOps Role Descriptions: Genesys Architect Essential Skills: Genesys Architect Desirable Skills: Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys ...
New York, NY · On-site
$61.50 - $84.25/hr
... Genesys Developer Data actions experience best practices Genesys IVR development experience DTMF Genesys dialog engine bots Genesys Participant data familiarization Data Actions development ...
New York, NY · On-site
$61.50 - $84.25/hr
... Genesys Developer Data actions experience best practices Genesys IVR development experience DTMF Genesys dialog engine bots Genesys Participant data familiarization Data Actions development ...
$19.71 - $24.89
3% of jobs
$24.89 - $30.07
3% of jobs
$30.07 - $35.25
2% of jobs
$35.25 - $40.43
0% of jobs
$40.43 - $45.61
3% of jobs
$45.61 - $50.79
13% of jobs
$51.11 is the 25th percentile. Wages below this are outliers.
$50.79 - $55.97
13% of jobs
The median wage is $59.05 / hr.
$55.97 - $61.15
22% of jobs
$65.30 is the 75th percentile. Wages above this are outliers.
$61.15 - $66.32
20% of jobs
$66.32 - $71.50
19% of jobs
$71.50 - $76.68
2% of jobs
$19
$57
$76
To thrive as a Genesys IVR Developer, you need expertise in IVR application design, scripting languages such as VXML or Java, and a solid understanding of call flow logic, often supported by a computer science degree or equivalent experience. Familiarity with the Genesys platform, knowledge of telephony systems, and potentially relevant certifications like Genesys Certified Professional are highly valued. Strong analytical thinking, attention to detail, and effective communication skills help developers excel, especially when collaborating with cross-functional teams. These abilities ensure robust, customer-focused solutions that support business goals and seamless caller experiences.
A Genesys IVR Developer is responsible for designing, developing, and maintaining interactive voice response (IVR) solutions using Genesys platforms. They work with call flows, voice applications, and backend integrations to enhance customer interactions. Their role involves configuring Genesys components, troubleshooting issues, and optimizing IVR performance to ensure seamless communication experiences.
As a Genesys IVR Developer, your day usually involves designing and updating IVR call flows, coding scripts, troubleshooting issues, and collaborating with business analysts or QA teams to meet project requirements. You may participate in meetings to discuss user experience improvements and work closely with telephony engineers to deploy changes within the Genesys environment. Regular testing, documentation, and supporting end users are also common tasks. This blend of independent development and teamwork ensures that the IVR system remains efficient, reliable, and customer-friendly.
Role: Genesys IVR developer
Location: Hybrid 3 times a week in Newark, Nj, will take relos
Duration: 12 month contract
Needs:
IVR
Genesys Cloud CX
Voice and non voice application experience
Genesys cert would be nice to have
Job Description
Job Description: IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark
9-12 month engagement
In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections). Key skills/experiences include: Self-Service, API, Conversational Bot
Requirements:
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
