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Genesys Ivr Developer Jobs (NOW HIRING)

INGENworks

Genesys Cloud Engineer AWS Integration

Dallas, TX · On-site

$55.50 - $74/hr

Hands-on experience with Genesys Cloud Architect, IVR development, routing strategies, queues ... AWS Certified Solutions Architect, Developer, or SysOps Administrator certification. Experience ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans ... Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

... like Genesys, Avaya, Cisco, and Twilio. Able to interpret IVR design documents and call flow ... & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Looking for someone who is strong in Genesys Administration, Engineering & in general understands ... IVR and call flow design (Architect) ACD routing and queue management Telephony (SIP, VoIP ...

AA2IT

Be Seen First

Genesys Cloud CX

Fort Worth, TX · On-site

$50 - $80/hr

Hands on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration. Experience integrating Genesys Cloud with Epic EMR, including CTI, screen ...

Volto USA

Enterprise IVR Ops Google CCAI

Cincinnati, OH · On-site

$102K - $127K/yr

The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and ... Genesys) - Nice to Have · Identify patterns such as: - The core of the skill set should be ...

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How much do genesys ivr developer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for genesys ivr developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a Genesys IVR developer?

To thrive as a Genesys IVR Developer, you need expertise in IVR application design, scripting languages such as VXML or Java, and a solid understanding of call flow logic, often supported by a computer science degree or equivalent experience. Familiarity with the Genesys platform, knowledge of telephony systems, and potentially relevant certifications like Genesys Certified Professional are highly valued. Strong analytical thinking, attention to detail, and effective communication skills help developers excel, especially when collaborating with cross-functional teams. These abilities ensure robust, customer-focused solutions that support business goals and seamless caller experiences.

What is a Genesys IVR developer?

A Genesys IVR Developer is responsible for designing, developing, and maintaining interactive voice response (IVR) solutions using Genesys platforms. They work with call flows, voice applications, and backend integrations to enhance customer interactions. Their role involves configuring Genesys components, troubleshooting issues, and optimizing IVR performance to ensure seamless communication experiences.

What does a Genesys IVR developer do?

As a Genesys IVR Developer, your day usually involves designing and updating IVR call flows, coding scripts, troubleshooting issues, and collaborating with business analysts or QA teams to meet project requirements. You may participate in meetings to discuss user experience improvements and work closely with telephony engineers to deploy changes within the Genesys environment. Regular testing, documentation, and supporting end users are also common tasks. This blend of independent development and teamwork ensures that the IVR system remains efficient, reliable, and customer-friendly.

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Genesys Ivr Developer jobs near you
Infographic showing various Genesys Ivr Developer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 3% Part Time, and 17% Contract. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution, with an average salary of $119,080 per year, or $57.2 per hour.

Genesys Cloud Engineer AWS Integration

INGENworks

Dallas, TX • On-site

$55.50 - $74/hr

Other

Posted 13 days ago

Job description

Job Title: Genesys Cloud Engineer AWS Integration
Location: Dallas, TX
Experience: 12+ Years
On C2C
Job Summary
We are seeking an experienced Genesys Cloud Engineer with strong expertise in Genesys Cloud CX and AWS cloud integration. The ideal candidate will be responsible for designing, implementing, administering, and supporting Genesys Cloud solutions while developing scalable integrations with AWS services and enterprise applications. The role requires deep technical expertise in contact center technologies, cloud-native architectures, APIs, and vendor management.
Key Responsibilities
Design, configure, implement, and maintain Genesys Cloud CX solutions, including Architect flows, IVR, ACD routing, queues, digital channels, outbound campaigns, workforce engagement, and reporting.
Develop, enhance, and support Genesys Cloud configurations and platform features based on evolving business and operational requirements.
Administer Genesys Cloud environments, including user provisioning, roles and permissions, divisions, telephony, SIP trunking, and platform security.
Monitor and optimize platform performance, availability, scalability, reliability, and overall system health.
Design, develop, and maintain integrations between Genesys Cloud CX and AWS services, including AWS Lambda, API Gateway, Amazon S3, CloudWatch, SNS, SQS, DynamoDB, EventBridge, and IAM.
Build and maintain secure REST APIs, Web Services Data Actions, serverless applications, and event-driven integration solutions.
Integrate Genesys Cloud with enterprise applications such as CRM, ERP, Identity and Access Management (IAM), ServiceNow, Salesforce, and other third-party platforms.
Troubleshoot and resolve issues related to APIs, telephony, integrations, networking, authentication, and cloud infrastructure.
Collaborate with cross-functional teams, business stakeholders, architects, AWS engineers, and third-party vendors to deliver scalable contact center solutions.
Act as the primary technical liaison between the client, Genesys Cloud, AWS, telecommunications providers, and integration partners.
Coordinate vendor-led implementation activities, upgrades, platform patches, maintenance windows, and production releases while ensuring minimal business disruption.
Implement security best practices, monitoring, logging, and operational excellence across the Genesys Cloud and AWS environments.
Prepare and maintain technical documentation, solution architecture, operational procedures, and knowledge base articles.
Provide production support, root cause analysis, incident resolution, and continuous platform improvements.
Required Skills
12+ years of overall IT experience with strong expertise in Genesys Cloud CX administration and engineering.
Hands-on experience with Genesys Cloud Architect, IVR development, routing strategies, queues, digital channels, outbound campaigns, and Data Actions.
Strong experience integrating Genesys Cloud with AWS cloud services, including Lambda, API Gateway, S3, CloudWatch, SNS, SQS, DynamoDB, EventBridge, and IAM.
Experience developing REST APIs, web services, OAuth, JSON, and event-driven integrations.
Strong understanding of SIP, VoIP, telephony, call routing, and contact center architecture.
Experience with AWS serverless architecture and cloud-native integration patterns.
Knowledge of monitoring, logging, and troubleshooting using CloudWatch and related AWS services.
Experience integrating Genesys Cloud with enterprise applications such as Salesforce, ServiceNow, Microsoft Dynamics, or other CRM platforms.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management skills.
Preferred Qualifications
Genesys Cloud CX certifications.
AWS Certified Solutions Architect, Developer, or SysOps Administrator certification.
Experience with CI/CD pipelines, Infrastructure as Code (Terraform or CloudFormation), and DevOps practices.
Experience working in enterprise-scale contact center transformation or cloud migration projects.

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