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Genesys Ivr Developer Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

IVR SME

Louisville, KY · On-site

Develop a longer-term roadmap for current IVR (end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots Role Specification * Expertise across the contact center value chain ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Advanced understanding of IVR technology and related telecommunications devices, networks, software ...

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AceStack LLC

Genesys Developer

Newark, NJ · On-site

Genesys Developer Location: Newark, NJ - onsite Employment Type: Contract Job Summary We are ... IVR and call routing strategies * Outbound and inbound call flows * Proficiency in Java, JavaScript ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...

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Samprasoft

Genesys Developer

Genesys Routing Developer Team Structure: Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers ... Voice, IVR and Multi-channel) * 3+ years of Configuration management tools * Experience in ...

Samprasoft

Genesys Developer

Genesys Routing Developer Team Structure: Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers ... Voice, IVR and Multi-channel) * 3+ years of Configuration management tools * Experience in ...

My3Tech Inc

IVR/PBX Developer

Okemos, MI · On-site

Working Knowledge of Genesys Cloud is a plus. Required Skills : Must Haves: • Cloud-based ... • IVR experience • PBX, VoIP knowledge • Object oriented programming experience - Java ...

Kanak Elite Services Inc

Genesys Developer

Charlotte, NC · On-site

Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and ... Proficiency with programming languages (Java,Python,JavaScript) * Excellent problem solving skills

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How much do genesys ivr developer jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for genesys ivr developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Ivr Developer position, and why are they important?

To thrive as a Genesys IVR Developer, you need expertise in IVR application design, scripting languages such as VXML or Java, and a solid understanding of call flow logic, often supported by a computer science degree or equivalent experience. Familiarity with the Genesys platform, knowledge of telephony systems, and potentially relevant certifications like Genesys Certified Professional are highly valued. Strong analytical thinking, attention to detail, and effective communication skills help developers excel, especially when collaborating with cross-functional teams. These abilities ensure robust, customer-focused solutions that support business goals and seamless caller experiences.

What is a Genesys IVR Developer job?

A Genesys IVR Developer is responsible for designing, developing, and maintaining interactive voice response (IVR) solutions using Genesys platforms. They work with call flows, voice applications, and backend integrations to enhance customer interactions. Their role involves configuring Genesys components, troubleshooting issues, and optimizing IVR performance to ensure seamless communication experiences.

What does a typical day look like for a Genesys IVR Developer?

As a Genesys IVR Developer, your day usually involves designing and updating IVR call flows, coding scripts, troubleshooting issues, and collaborating with business analysts or QA teams to meet project requirements. You may participate in meetings to discuss user experience improvements and work closely with telephony engineers to deploy changes within the Genesys environment. Regular testing, documentation, and supporting end users are also common tasks. This blend of independent development and teamwork ensures that the IVR system remains efficient, reliable, and customer-friendly.

More about Genesys Ivr Developer jobs
What are the most commonly searched types of Genesys Ivr Developer jobs? The most popular types of Genesys Ivr Developer jobs are:
What states have the most Genesys Ivr Developer jobs? States with the most job openings for Genesys Ivr Developer jobs include:
What job categories do people searching Genesys Ivr Developer jobs look for? The top searched job categories for Genesys Ivr Developer jobs are:
Genesys Ivr Developer jobs near you
Infographic showing various Genesys Ivr Developer job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $119,080 per year, or $57.2 per hour.

IVR SME

Futran Tech Solutions Pvt. Ltd.

Louisville, KY • On-site

Full-time

Posted 2 days ago

Job description

Position ;-IVR SME
Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week)
Project Background
The client is looking for optimizing IVR system with the focus on following:
  • Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need for Agents to have to authenticate the user after they reach an agent
  • Alerts Optimization: Create enhanced functionality to provide alert messaging and actions to callers so they don't have to speak to an agent. For example, if a caller has submitted a Transfer package to us, create the ability to identify that the caller has submitted the transfer package and provide an update on it through the IVR or link them to a digital solution to find the status
  • Drive up intent capture and route callers to appropriate IVR enabled self-service functions
  • Develop a longer-term roadmap for current IVR (end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots

Role Specification
  • Expertise across the contact center value chain with deep understanding in operations, user experience, process, technology and KPIs to drive transformations initiatives to optimize contact center operations.
  • Collaborate with CPU stake holders to define solution approach along with architecture & enterprise integration
  • Collaborate with Experience design and Genesys SMEs to design contact center solutions, POCs and roadmap as per the engagement objectives.
  • Work with SMEs to Develop solution approach to enhance self-service options and automate routine tasks, improving customer satisfaction and operational efficiency.

Profile Specification
  • Strong understanding of IVR technologies: (e.g., voice recognition, text-to-speech, call routing, speech analytics)
  • Experience with IVR development tools and platforms: (e.g., Genesys, Avaya) with proficiency in scripting languages: (e.g., VXML)
  • Understanding of enterprise integration with IVR system, IVR based self-service, automation development, design and finetuning, legacy IVR migration strategy
  • Excellent analytical and problem-solving skills using platform features, reports, data insights.
  • Understanding of self-service bots, implementing NLP / AI based features
  • Ability to work independently and as part of a team with customer-centric approach and guide a development team to deliver the solution

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