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Chatbot Jobs in Boston, MA (NOW HIRING)

Mindlance

Sr. Salesforce Developer, Service Cloud

Bedford, MA · On-site

$58.25 - $77.25/hr

... Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules • Configure prompts, intents, actions, and fallback logic • Use Salesforce Data Cloud to support ...

Boston Scientific

Global HEMA AI Lead

Marlborough, MA · Hybrid

The HEMA AI Lead will support capabilities such as the HEMA AI Chatbot and other emerging AI solutions across HEMA. This role offers a hybrid work schedule three days per week and can be based out of ...

Fidelity Investments

Conversational UX Lead

Boston, MA · On-site

$126K/yr

Own the end-to-end conversational experience for an AI-powered financial chatbot, from concept through production * Design and evolve agent-based, stateful conversational experiences beyond ...

Travelers

CSC Licensed Service Supervisor

Boston, MA

$67K - $110K/yr

Support cross-departmental efforts to overall Objective Key Results including effective call routing, IVR re-routes, and chatbot deployment. Required Skills: * 2+ years' experience leading teams in a ...

Fidelity Investments

Conversational UX Lead

Boston, MA

$126K/yr

Own the endtoend conversational experience for an AIpowered financial chatbot, from concept through production * Design and evolve agentbased, stateful conversational experiences beyond traditional ...

Simply Business

CSC Licensed Service Supervisor

Boston, MA · On-site +1

$67K - $110K/yr

Support cross-departmental efforts to overall Objective Key Results including effective call routing, IVR re-routes, and chatbot deployment. Required Skills: * 2+ years' experience leading teams in a ...

Chewy

Software Engineer III

Boston, MA · On-site +1

$136K - $225K/yr

As part of the Search and Listings team, you will contribute to the design and implementation of next generation chatbot and search systems that power intelligent, personalized, and delightful ...

Insight Global

Software Engineer

Boston, MA · Remote

$65 - $85/hr

... AI powered chatbot designed to surface legal insights and firm content more efficiently. These offerings are positioned as ways to speed decision making and push legal work forward, not just ...

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Chatbot information

See Boston, MA salary details

$30

$60

$82

How much do chatbot jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chatbot in Boston, MA is $60.59, according to ZipRecruiter salary data. Most workers in this role earn between $50.67 and $68.94 per hour, depending on experience, location, and employer.

What is a chatbot?

A Chatbot job involves designing, developing, and maintaining AI-powered conversational agents that interact with users through text or voice. Professionals in this field work on training models, writing dialogue scripts, and improving chatbot performance using machine learning and natural language processing (NLP). They may collaborate with developers, UX designers, and data scientists to enhance user experience and ensure accurate, helpful responses.

What are the key skills and qualifications needed to thrive in the chatbot position, and why are they important?

To thrive as a Chatbot Developer, you need strong programming skills (often in languages like Python or JavaScript) and an understanding of natural language processing (NLP) concepts. Familiarity with chatbot frameworks (such as Dialogflow, Microsoft Bot Framework, or Rasa), API integration, and cloud platforms is highly beneficial. Excellent problem-solving skills, creativity, and the ability to clearly communicate with stakeholders are important soft skills in this role. These abilities are crucial to designing intuitive, effective chatbot solutions that enhance user experiences and meet business objectives.

What are some typical challenges faced when designing and maintaining a chatbot?

Professionals in chatbot development often encounter challenges such as accurately interpreting diverse user inputs, handling unexpected queries, and ensuring the chatbot can scale to accommodate high traffic. Maintaining a balance between automation and the need to escalate complex issues to human agents is also important. Additionally, staying updated with rapidly evolving NLP technologies and user experience best practices is essential. You'll likely collaborate with product managers, UX designers, and customer support teams to continuously improve the chatbot's effectiveness. Overcoming these challenges can be highly rewarding, leading to a more engaging and valuable tool for users.

How do I become a chatbot?

To become a chatbot developer, you should learn programming languages such as Python or JavaScript, understand natural language processing (NLP) tools, and gain experience with chatbot platforms like Dialogflow or Microsoft Bot Framework. Building skills in AI, machine learning, and conversational design is also beneficial for creating effective chatbots.
What are the most commonly searched types of Chatbot jobs in Boston, MA? The most popular types of Chatbot jobs in Boston, MA are:
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Chatbot jobs near you
Infographic showing various Chatbot job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 74% In-person, 13% Hybrid, and 13% Remote job distribution, with an average salary of $126,026 per year, or $60.6 per hour.

Senior Salesforce Developer, Service Cloud

iRobot

Bedford, MA • Hybrid

$88K - $126K/yr

Full-time

Re-posted 28 days ago

Job description

Salary Range: $88,000.00 - $126,000.00

Introduction

We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting.
You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation.

What You Will Do:

  • Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
  • Deliver enhancements across the full development lifecycle
  • Work closely with business teams to translate requirements into scalable solutions
  • Follow Salesforce best practices for development, testing, and documentation
  • Build and maintain API integrations using Apex and REST services
  • AI / Agentforce Chatbot
    Enhance the existing Agentforce chatbot to support transactional workflows
  • Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
  • Configure prompts, intents, actions, and fallback logic
  • Data Cloud & Personalization
  • Use Salesforce Data Cloud to support personalization and AI grounding
  • Support identity resolution and data mapping as needed
  • Testing, Release & Governance
  • Support testing, UAT, deployments, and production releases
  • Follow DevOps and Git-based deployment practices


To Be Successful You Will Have:

  • 5+ years of Salesforce development experience
  • Strong experience with:
    • Apex, Lightning Web Components, Flows REST APIs and integrations
    • Salesforce Service Cloud
    • Hands-on experience with Salesforce Agentforce
    • Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
  • Familiarity with Salesforce Data Cloud
  • Experience with Git and Salesforce deployments
  • Strong problem-solving and collaboration skills
  • Salesforce certifications (Platform Developer I/II)
  • Experience with AI, chatbots, or conversational automation
  • Experience supporting global or multilingual Salesforce implementations
  • Background in customer service, warranty, or technical support systems
  • LI-Hybrid

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.

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