ZipRecruiter

Log In

1

Chatbot Manager Jobs in Boston, MA (NOW HIRING)

Boston Scientific

Global HEMA AI Lead

Marlborough, MA · Hybrid

Working knowledge of AI, Gen AI, machine learning, natural language processing, chatbot platforms, knowledge management tools, or AI-enabled business solutions. * Demonstrated ability to translate ...

New

Boston Scientific

Global HEMA AI Lead

Marlborough, MA · Hybrid

Working knowledge of AI, Gen AI, machine learning, natural language processing, chatbot platforms, knowledge management tools, or AI-enabled business solutions. * Demonstrated ability to translate ...

New

Validity

Marketing Specialist

Boston, MA · On-site +1

... M platform. Preferred Experience, Skills, and Education * Bachelor's degree or equivalent experience. * Prior trade show or in-person event experience. * Experience with chatbot or conversational ...

Simply Business

CSC Licensed Service Supervisor

Boston, MA · On-site +1

$67K - $110K/yr

Manage individual and team delivery against the service agent performance framework: Contact ... chatbot deployment. Required Skills: * 2+ years' experience leading teams in a customer service ...

Travelers

CSC Licensed Service Supervisor

Boston, MA

$67K - $110K/yr

Manage individual and team delivery against the service agent performance framework: Contact ... chatbot deployment. Required Skills: * 2+ years' experience leading teams in a customer service ...

Chewy

Software Engineer III

Boston, MA · On-site +1

$141K - $225K/yr

... chatbot and search systems that power intelligent, personalized, and delightful customer ... Experience with configuration and deployment management and be hands on technology infrastructure ...

All JobsChatbot JobsChatbot Manager JobsChatbot Manager Jobs in Boston, MA

Chatbot Manager information

See Boston, MA salary details

$29.9K

$88.7K

$149.4K

How much do chatbot manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for chatbot manager in Boston, MA is $88,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $126,600.00 per year, depending on experience, location, and employer.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What is a Chatbot Manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are some common challenges faced by a Chatbot Manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What are the key skills and qualifications needed to thrive as a Chatbot Manager, and why are they important?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.
What are the most commonly searched types of Chatbot jobs in Boston, MA? The most popular types of Chatbot jobs in Boston, MA are:
What are popular job titles related to Chatbot Manager jobs in Boston, MA? For Chatbot Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Chatbot Manager jobs in Boston, MA look for? The top searched job categories for Chatbot Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Chatbot Manager jobs? Cities near Boston, MA with the most Chatbot Manager job openings:
Chatbot Manager jobs near you

Senior Salesforce Developer, Service Cloud

iRobot

Bedford, MA • Hybrid

$88K - $126K/yr

Full-time

Re-posted 20 days ago

Job description

Salary Range: $88,000.00 - $126,000.00

Introduction

We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting.
You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation.

What You Will Do:

  • Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
  • Deliver enhancements across the full development lifecycle
  • Work closely with business teams to translate requirements into scalable solutions
  • Follow Salesforce best practices for development, testing, and documentation
  • Build and maintain API integrations using Apex and REST services
  • AI / Agentforce Chatbot
    Enhance the existing Agentforce chatbot to support transactional workflows
  • Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
  • Configure prompts, intents, actions, and fallback logic
  • Data Cloud & Personalization
  • Use Salesforce Data Cloud to support personalization and AI grounding
  • Support identity resolution and data mapping as needed
  • Testing, Release & Governance
  • Support testing, UAT, deployments, and production releases
  • Follow DevOps and Git-based deployment practices


To Be Successful You Will Have:

  • 5+ years of Salesforce development experience
  • Strong experience with:
    • Apex, Lightning Web Components, Flows REST APIs and integrations
    • Salesforce Service Cloud
    • Hands-on experience with Salesforce Agentforce
    • Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
  • Familiarity with Salesforce Data Cloud
  • Experience with Git and Salesforce deployments
  • Strong problem-solving and collaboration skills
  • Salesforce certifications (Platform Developer I/II)
  • Experience with AI, chatbots, or conversational automation
  • Experience supporting global or multilingual Salesforce implementations
  • Background in customer service, warranty, or technical support systems
  • LI-Hybrid

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.

Apply