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Chatbot Manager Jobs in Everett, MA (NOW HIRING)

Mindlance

Sr. Salesforce Developer, Service Cloud

Bedford, MA · On-site

$58.25 - $77.25/hr

... Management, as well as enhancing existing chatbots and supporting testing and deployments ... chatbot to support transactional workflows • Improve chatbot accuracy using Salesforce Knowledge ...

Travelers

CSC Licensed Service Supervisor

Boston, MA · On-site

$67K - $110K/yr

Manage individual and team delivery against the service agent performance framework: Contact ... chatbot deployment. Required Skills: * 2+ years' experience leading teams in a customer service ...

Wise Skulls Corp.

Oracle HCM Integration Engineer

Boston, MA · On-site

$113K - $152K/yr

Owning the integration layer for Oracle Recruiting Cloud and its vendor ecosystem -- 2-Way Messaging (Twilio SMS, Azure/O365 Email), Paradox chatbot API management, HireVue SSO/T2O integrations, and ...

New

Charm Sciences

CUSTOMER SERVICE REPRESENTATIVE I

Andover, MA · On-site

$25.25 - $37/hr

... Management team. This role is responsible for providing effective customer support to all internal ... Utilize ERP systems, OCR technology, chatbot applications, and customer purchasing platforms to ...

Charm Sciences

CUSTOMER SERVICE REPRESENTATIVE I

Andover, MA · On-site

$20.10 - $27.70/hr

... Management team. This role is responsible for providing effective customer support to all internal ... Utilize ERP systems, OCR technology, chatbot applications, and customer purchasing platforms to ...

Wolf & Company, P.C.

Service Desk Technician

Boston, MA · On-site

$55K - $65K/yr

Familiarity with AI-assisted troubleshooting, knowledge management, workflow automation, or chatbot technologies * Experience with Microsoft Intune, Windows Autopilot, or modern endpoint management ...

Wolf & Company, P.C.

Service Desk Technician

Boston, MA

$55K - $65K/yr

Familiarity with AI-assisted troubleshooting, knowledge management, workflow automation, or chatbot technologies * Experience with Microsoft Intune, Windows Autopilot, or modern endpoint management ...

Wolf & Company, P.C.

Service Desk Technician

Boston, MA · On-site

Familiarity with AI-assisted troubleshooting, knowledge management, workflow automation, or chatbot technologies * Experience with Microsoft Intune, Windows Autopilot, or modern endpoint management ...

Ahrefs

Influencer Partnerships Manager - Letaido

Cambridge, MA · On-site

$124K - $127K/yr

Not a chatbot that answers questions, an agent with its own workspace, that does the work: pulls ... You'd rather own a number than manage a calendar of calls that go nowhere * You're happy being the ...

Ahrefs

Influencer Partnerships Manager - Letaido

Cambridge, MA · On-site

$124K - $127K/yr

Not a chatbot that answers questions, an agent with its own workspace, that does the work: pulls ... You'd rather own a number than manage a calendar of calls that go nowhere * You're happy being the ...

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All JobsChatbot JobsChatbot Manager JobsChatbot Manager Jobs in Everett, MA

Chatbot Manager information

See Everett, MA salary details

$28.3K

$84.1K

$141.6K

How much do chatbot manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for chatbot manager in Everett, MA is $84,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in Everett, MA?

The most popular types of Chatbot jobs in Everett, MA are:

What job categories do people searching Chatbot Manager jobs in Everett, MA look for?

The top searched job categories for Chatbot Manager jobs in Everett, MA are:

What cities near Everett, MA are hiring for Chatbot Manager jobs?

Cities near Everett, MA with the most Chatbot Manager job openings:

Chatbot Manager jobs near you

Senior Salesforce Developer, Service Cloud

Bedford, MA

iRobot
Computer and Electronic Product Manufacturing • 501 - 1,000 employees
Learn more about iRobotexternal

$88K - $126K/yr

Full-time

Re-posted 20 days ago

Job description

Salary Range: $88,000.00 - $126,000.00

Introduction

We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting.
You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation.
Must be local to the Bedford, MA area and have reliable transportation

What You Will Do:

  • Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
  • Deliver enhancements across the full development lifecycle
  • Work closely with business teams to translate requirements into scalable solutions
  • Follow Salesforce best practices for development, testing, and documentation
  • Build and maintain API integrations using Apex and REST services
  • AI / Agentforce Chatbot
    Enhance the existing Agentforce chatbot to support transactional workflows
  • Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
  • Configure prompts, intents, actions, and fallback logic
  • Data Cloud & Personalization
  • Use Salesforce Data Cloud to support personalization and AI grounding
  • Support identity resolution and data mapping as needed
  • Testing, Release & Governance
  • Support testing, UAT, deployments, and production releases
  • Follow DevOps and Git-based deployment practices


To Be Successful You Will Have:

  • 5+ years of Salesforce development experience
  • Strong experience with:
    • Apex, Lightning Web Components, Flows REST APIs and integrations
    • Salesforce Service Cloud
    • Hands-on experience with Salesforce Agentforce
    • Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
  • Familiarity with Salesforce Data Cloud
  • Experience with Git and Salesforce deployments
  • Strong problem-solving and collaboration skills
  • Salesforce certifications (Platform Developer I/II)
  • Experience with AI, chatbots, or conversational automation
  • Experience supporting global or multilingual Salesforce implementations
  • Background in customer service, warranty, or technical support systems
  • LI-ONSITE (min 3xs a week in office)

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.

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